Move Management Consultant

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.

By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!

Sirva is now seeking for a Move Management Consultant to support our international clientele based out of Australia.

This role requires flexibility to shift times and offers a hybrid working model with work from home available.
Why work for Sirva?

Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.

Diversity and inclusion are part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.

Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.

Main Purpose of the Position:

To maintain and improve the Quality System within your own area of responsibility, conforming with Company policies, requirements and standards in relation to Quality Standards ISO 9001, FIDI FAIMPLUS and the International Global Service Charter, as well as ensuring compliance with other legislative restrictions and requirements.

To support all aspects specific to the AUNZ Corporate product ensuring maximum efficiency, professionalism and consistency of service provided to all corporate clients, our, Allied locations, and in conjunction with other regional Leaders and Move Management CX team members across the APAC region.

Job responsibilities:

• To work according to the requirements of the Company Quality System and ensure that the quality system is maintained in accordance with ISO9001, FIDI FAIMPLUS and the Quality and Procedures Manuals.
• Ensure complete understanding and application of the requirements of the Network Global Service Charter.
• Monitoring professional and congenial liaison with sister companies, franchises, partner agents, agents, Customs & Quarantine Authorities, Shipping Companies and other Commercial Entities at all times, endeavoring to assist them where possible and ensure prompt response is given to all correspondence, including E-mails.
• To report real and potential problems, as well as any unsatisfactory practices, to your manager for action.
• Book any ancillary services that may be required by clients, completing all necessary details for order number issuing and transmission.
• Obtain all required documentation to ensure Customs Interactive, the PRA, and the Forwarding Instructions are done correctly as required for each export consignment
• Prepare the necessary documentation and pre alerts for on forwarding to overseas agents.
• Stamp and code all export related creditors invoices on coordinated jobs.
• Update and amend “Critical Date Prompt” reports to maintain less than 10 CDPs at any given time to enable company to maintain accurate “Customer Tracking System” and for the local system to generate the “auto survey requests”.
• Produce conformation of shipping letters for clients, advising destination agent details, vessel and sailing details.
• Receive and register all import documentation into AMOS, EDI and Customs CMR systems, at all times being mindful of the penalties incurred for late reporting to Customs.
• Generate letters to import customers and follow up for receipt of required documentation to effect efficient and timely Customs & DA clearances.
• Proactively contact all customers by phone on a regular basis, following the Import Phone Call Process, and record all details of communications within AMOS.
• Closely monitor shipment arrival schedules to ensure early reporting to Customs to avoid late reporting penalties.
• Liaise with Shipping Companies and other Commercial Entities to establish any charges due and arrange due payments, obtain necessary documentation to collect containers from the wharf.
• Maintain close communication with overseas offices, agents and affiliates to ensure timely receipt of appropriate documents to allow on time reporting of cargo to Customs. Run reports regularly to identify any delinquent Agents.
• Escalate instances of habitually delinquent overseas offices, agents or affiliates to management as appropriate.
• Liaise with Operations Departments nationwide to ensure timely collection of containers from the wharf.
• Close monitoring of container unloading in timely manner to facilitate deliveries within the required time frames.
• Prepare and create the appropriate invoicing through AMOS and ensure that the appropriate accruals are recorded and entered against each job.
• Ensure timely receipt of Customs & Quarantine clearances to enable delivery to be made within the company standard time frames.
• Book deliveries and prepare delivery documentation.
• Ensure outturn reports and delivery documents are sent to origin agents as appropriate.

Job requirements:

• Passion for excellent customer service and excellent communication skills on the phone and by email is essential.
• Previous Move Management experience is not required but experience in customer service and face to face client contact will be very well received.

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visitwww.sirva.com .

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.

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