Posted 25 days ago
Description
Telco Business Support Officer page is loaded
Telco Business Support Officer
Apply locations Dandenong South time type Full time posted on Posted 30+ Days Ago job requisition id JR101053 We're currently looking for a Telco Business Support Officer to become a valued member of our team in Dandenong.
We're particularly interested in candidates who have prior experience working in a telco customer call centre environment.
The salary for this position is circa $60,000 to $70,000 per year + Superannuation + penalty rates.
If you thrive in dynamic environments and demonstrate outstanding adaptability, this opportunity is tailor-made for you to showcase your skills!
This role is internally known as Business Support Officer and is based at our Dandenong office.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Free internet up to the value of $109 per month
20% off our Fetch and Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
An understanding of the business telco industry
Demonstrated ability to troubleshoot using the OSI model
Solve complex problems
Work independently and as part of a team
Learn quickly and adapt to changing situations
How will you support our “Why?”
Uphold our customer service standards and achieve call handling targets
Address technical assistance requests via phone and electronic channels
Determine our business customer needs through effective questioning and product analysis
Resolve technical and non-technical issues within established Service Level Agreements
Conduct research using internal and external resources when necessary
Assist internal and external field staff with fault and installation inquiries
Ready to join?
Apply directly and our fantastic team will be in touch!
If you have any questions, get in touch today with our team at !
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We are unconventional in many ways, and we like to think outside the box with the people we hire.
Why work here?
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Get In Touch
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
About Us
Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.
The company’s main focus is nbn (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.
As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.
The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.
With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.
