Manager Inbound and Customs

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Purpose & Overall Relevance

In this role, you will lead the Inbound Logistics and Customs Operations for the Pacific cluster, overseeing the flow of products from origin to destination, ensuring timely, cost-effective, and compliant delivery to adidas distribution centers or customers. Collaborate with Customer Service, Sales, and Supply Chain teams to improve efficiency, visibility, and support business growth.

Key Responsibilities

• Lead the inbound product flow from factories to distribution centers or direct-to-customer shipments.
• Manage scheduling, tracking, and updates for inbound shipments to ensure on-time, in-good-condition arrivals.
• Negotiate and maintain relationships with shipping lines and service providers.
• Develop shipping instructions and SOPs for inbound shipments.
• Provide forecast and visibility reports to stakeholders.
• Establish KPIs for service providers and conduct regular reviews to ensure continuous improvement.
• Identify process optimization opportunities to reduce lead times and costs.
• Coordinate with Order Fulfillment teams for demand-based prioritization.
• Lead inbound logistics team performance management and development.
• Ensure compliance with customs regulations and correct HS code application.
• Monitor port operations, container movements, and storage to prevent delays and costs.
• Handle claims and product issues efficiently.
• Track financial performance including forecasts and budgets.
• Support logistics projects and tendering processes for new providers.
• Approve invoices related to origin, transport, and customs services.
• Collaborate with Outbound Fulfillment to manage airfreight needs and costs.

Key Relationships

• Sales, D2C, Marketing, C2C teams
• Finance
• Supply Chain, Distribution Centers, 3PL Partners
• IT
• External Customers

Knowledge, Skills, and Abilities

• Minimum 6 years in international logistics, with 2+ in leadership.
• Strong customs clearance and shipping regulation knowledge.
• Analytical skills with data-driven decision-making.
• Ability to work in a fast-paced environment managing multiple priorities.
• Proficiency in MS Office, Teams; SAP and Power BI advantageous.
• Excellent communication and stakeholder influence skills.
• Expertise in logistics principles, supply chain, warehousing, transportation.
• Independent work ethic with team collaboration skills.

Requisite Education and Experience

• Bachelor’s degree or higher in Supply Chain, Logistics, or related field.
• 6+ years relevant experience in Supply Chain or Logistics.
• Experience in a multinational environment.
• 2+ years leading teams.

adidas values diversity, inclusiveness, and individual expression. We are an equal opportunity employer.

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