Contact Centre Consultant - Tourism [ VIC, Melbourne - Melbourne 3000]

Contact Centre Consultant

Remote Working Location (Work from home)

• Exciting opportunity to be part of an amazing work culture
• Flexible working location and hours
• Supportive environment with employee benefits

Belgravia’s customer care team is seeking passionate Contact Centre Consultants in our Tourism division.

The Role

Provide support to our Caravan Parks, Holiday Parks, and Wellness Centres across Victoria. We have two full-time roles available, with some weekend work required. The roles are fully remote, requiring flexible availability for weekdays, evenings, and weekends.

The responsibilities include:

• Handling inbound and outbound customer communication via phone, email, SMS, and live chat
• Delivering excellent customer service by addressing customer needs and concerns
• Ensuring service quality meets customer experience standards
• Engaging with customers, promoting, and upselling services
• Supporting bookings for Caravan Parks, Holiday Parks, and Wellness Centres
• Converting online inquiries into sales
• Building positive relationships to enhance customer experience

The Ideal Candidate

• Strong attention to detail
• Experience in customer-facing roles
• Excellent verbal communication skills
• Proficient with computers and IT systems
• Solution-focused mindset

Essential Qualifications

• Level 2 First Aid
• Current CPR certification
• Working with Children's Check (Employee status)
• National Police Check

If you do not possess these qualifications, you must be willing to obtain them.

About the Company

BelgraviaPRO is a management services company specializing in operating tourism properties, from campgrounds to large-scale tourist parks.

To apply, submit your resume and cover letter by clicking the 'Apply Now' button.

We offer innovative recruitment strategies to facilitate applications, including:

• A dedicated contact person for verbal applications over the phone
• Short video submissions describing your application
• Support persons during interviews

We value diversity and encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, all ages and genders, LGBTIQA+ community, and people with disabilities.

We are committed to a child-safe environment. Successful applicants will need to obtain a police check and a Working with Children check.

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