Contact Centre Consultant - Tourism VIC, Melbourne - Melbourne 3000

Contact Centre Consultant

Location: Remote (Work from home)

• Exciting opportunity to be part of an amazing work culture
• Flexible working location and hours
• Supportive environment with employee benefits

Belgravia’s customer care team is looking for passionate Contact Centre Consultants in our Tourism division.

The Role

To support our Caravan Parks, Holiday Parks, and Wellness Centres across Victoria.

We have two full-time roles available (some weekend work required). The role requires flexible availability for weekdays, evenings, and weekends. This is a fully remote, work-from-home position.

Responsibilities

• Handle inbound and outbound customer communication via phone, email, SMS, and live chat
• Provide excellent customer service, responding to customer needs and concerns
• Ensure service quality meets customer experience standards
• Engage with customers, promote, and up-sell services
• Support bookings at our Caravan Parks, Holiday Parks, and Wellness Centres
• Convert online inquiries into sales
• Build positive customer relationships for a great experience

Ideal Candidate

• Strong attention to detail
• Experience in customer-facing roles
• Excellent verbal communication skills
• Proficient with computers and IT systems
• Solution-focused mindset

Essential Qualifications

• Level 2 First Aid
• Current CPR certification
• Working with Children Check (Employee status)
• National Police Check

If you do not possess these qualifications, you must be willing to obtain them.

About the Company

BelgraviaPRO is a management services company specializing in tourism properties, from campgrounds to large tourist parks.

Application Process

Submit your resume and cover letter by clicking the 'Apply Now' button.

We offer innovative recruitment strategies to remove barriers, including:

• A dedicated contact person for verbal applications via phone
• Option to submit a short video describing your application
• Support persons during interviews

Diversity and Safety

We value diversity and encourage applicants from all backgrounds, including Indigenous peoples, culturally and linguistically diverse individuals, and those with disabilities. We are committed to a child-safe environment; successful applicants will need to obtain a police check and a Working with Children check.

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