Customer Service Coordinator

Add expected salary to your profile for insightsDovetail Advanced Manufacturing is a Social Enterprise set in the timber manufacturing, commercial joinery and construction industry in South Australia. Our purpose is to provide open employment opportunities for people who have experienced barriers to employment including people with a disability through the delivery of quality timber products. We take pride in our ESG efforts, not only looking to improve the lives of others but also the environment that we live and work in.About the roleDovetail is a diverse cabinetry business offering a wide range of flat-pack furniture for bedrooms, lounges, kitchens, and laundries. Reporting to the Customer Experience Manager, this role is pivotal in planning, coordinating, and managing all inventory operations.As the Inventory & Administration Planner, you’ll work closely with the operations team to optimise forecasting accuracy and provide vital support to both the Bunnings Distribution Centre and manufacturing operations. Your efforts will ensure exceptional customer service is delivered to both internal and external business partners.Your main responsibilities include:Managing customer inquiries and ensuring exceptional customer service.Overseeing import and export logistics, including freight and inventory coordination.Maintaining high data accuracy and monitoring system efficiency.Collaborating with operations to maximize forecasting accuracy and optimise inventory.Identifying and implementing process improvements for seamless operations.About youWe’re looking for someone who thrives in a fast-paced, changing environment and embodies a customer-first approach. Your ability to adapt quickly, pay close attention to detail, and embrace flexibility will set you apart. You will also bring:Proven experience in customer service and administrative roles.Strong communication and organisational skills.The ability to problem-solve autonomously and think on your feet.Intermediate skills in Microsoft Office Suite and CRM systems.A positive, self-motivated attitude and commitment to quality.Requirements for this role:A National Police Clearance (no older than six months old)Driver’s licenceNDIS worker checkEvidence of right to work in Australia100 points of identificationWhat’s in it for you?Make an impact by supporting a social enterprise committed to creating opportunities for those with barriers to employment.Work in a culture of innovation and continuous improvement.Access salary packaging benefits to maximize your take-home pay.Enjoy a role where your contributions directly enhance our clients’ experience and operational success.All enquiries will be treated in confidence.Applications close Tuesday, the 4th of February.We reserve the right to close applications prior to this date.For a copy of the position description, please go to the careers page of our website at bedfordgroup.com.au/careers“Dovetail Advanced Manufacturing is a social enterprise backed by Bedford, where we believe in fostering a diverse, accepting, and inclusive workplace where everyone feels a sense of belonging. We welcome applications from individuals of all gender identities, people from culturally and linguistically diverse backgrounds, First Nations people, and those with disabilities.If you require any adjustments to support your application or the recruitment process, please do not hesitate to contact the recruitment team on or via email at . We're committed to promoting a welcoming and supportive environment for all candidates, and we look forward to hearing from you.” #J-18808-Ljbffr