Posted 24 days ago
Description
SUMMARY:
The Technical Service Representative will be responsible for managing the integrity of various customer polymer projects in the field. They will ensure that SNF Holding Company's products and polymer make-down equipment is performing to established standards by visiting the customer site and providing solutions for the customer to problems as they arise.
LOCATION: Home Office- SE Michigan / NW Ohio.
RESPONSIBILITIES:
- Evaluate fluid properties of polymer projects.
- Provide technical assistance and solutions to the customer's plant operators and maintenance personnel in the field.
- Assist in maintaining and installing polymer make-down equipment, including initial start-ups.
- Participate in creating additional sales in field locations by providing solutions to customer initiatives.
- Attend trade shows, company-sponsored customer training, and promotions to grow volume and customer satisfaction.
- Develop and maintain a high level of general knowledge of the products and services offered by SNF.
- Maintain the confidentiality of the Company's products, customers, and proprietary information.
- Assure that SNF product performance complies with all federal, state, customer, and regulatory compliance.
- Follow all Company and customer safety compliance policies.
Requirements
- A Bachelor's Degree is required, preferably in a science related field.
- A minimum of two to five years successful, and progressive technical service experience is required, preferably in the water/wastewater industry.
- Ability to develop and further customer service and enhance the sales force's efforts in achieving company objectives.
- Strong orientation to team development and the ability to support and collaborate with the sales staff.
- Excellent written, verbal, and presentation skills.
- Confident, bright, articulate, innovative, highly motivated, and self-starter with a high energy level.
- Ability to travel, including overnight travel.
BENEFITS:
- Competitive Salary
- Medical Benefits
- Dental Benefits
- Vision Coverage
- Flexible Spending Accounts
- 401(k) Savings Plan
- Vacation Days
- Incidental Days
- Paid Holidays
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Tuition Reimbursement
- Employee Development & Training
- Vehicle Reimbursement Program
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