Ocean Export Customer Service Agent

Req ID: 150357
Job Function: Ocean Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Entry-level

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are looking to hire a Ocean Export Customer Service Agent in our Elk Grove Village, IL office to serve as a point of contact for the customer and documentation processing unit, ensuring operational excellence, high productivity and customer satisfaction.

Responsibilities:

* Receive and validate customer order
* Issue shipment handling instructions to Document Processing staff
* Reserve file number
* File tariff rate if applicable
* Arrange for pick-up/transfer of cargo
* Answer all customer inquires in accordance with the Customer Service Policy standards
* Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit
* Handle and manage all customer contact at file level regarding exceptions
* Serve as a liasion between Document Processing and customer regarding all shipment details
* Provide accurate job costing forecast
* Assist Sales in compiling quotes by providing rates, tariffs, etc.
* Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations

Requirements

* MUST have 2 or more years’ experience in Freight Forwarding, preferably in Ocean Export
* Strong interpersonal skills to effectively interact with Internal and External Customers
* Proficient in Microsoft Office
* Good judgment skills and ability to make decisions
Company
Panalpina
Posted
04/07/2018
Type
Full time