Regional Head of Supply Chain Solutions

Req ID: 147631
Job Function: Marketing and Sales
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Professional

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide. We are looking to hire a [[Regional Head of Supply Chain Solutions]] to be

responsible for supporting and executing the SCS strategy; this will involve the merging of the previous departments (Managed Solutions & SCS) into one team and be the driver of Panalpina’s go-to-market approach, also acting as the “voice of the customer” within the nominated region.

Key function of the Regional Head of Supply Chain Solutions will be to support the sales opportunities, sales processes, value propositions, product development, design & engineering and commercialization in order to achieve the assigned financial targets and objectives set out in the SCS strategy.

Through transparency and collaboration with key internal stakeholders and functions across the business act as subject matter expertise, orchestrate competing interests between internal profit centres to ensure we become more customer centric in our approach.

Professionally represent the Supply Chain Solutions team both internally and externally in all engagements and in alignment with Panalpina’s principals. Responsibilities

Strategy / Product Development

* Deliver the SCS strategy and growth plan within the nominated region
* Organizational review and changes to ensure right resources are positioned to drive success
* Understand, influence and develop PA regional capabilities to enable greater impact, market penetration and deliver sustainable customer value
* Ensure that commercial offering is comprehensively calculated with transparent GP assessment
* Develop innovative E2E Solutions and differentiators to underpin the SCS commercial proposition
* Regionally review, update and develop SCS Internal and external material, processes and capabilities
* Support Top target list & Pipeline aligned with IVs business plans and leverage of account plans
* Supply Chain Solutions strategy imbedded and clearly understood on all levels within PA
* Best practice sharing ‘Supply Chain Solutions’
* Reporting and monitoring of regional supply chain solutions performance
* Support Regional Opportunities to make sure that SCS are fully engaged and involved

Business Implementation / Customer Onboarding

* Influence and work in collaboration with other departmental heads to shape the standard processes from conversion of sales opportunities through to operational execution, deliver to our commitment


* Subject matter expert for Supply Chain Solutions with selective strategic regional customers
* Work with RH IVs and RH of Sales & Marketing to develop, deliver Sales pipeline; SCS alignment to support engagement
* Work with the wider SCS team to create commercial material (presentations, case studies, rate cards etc.)
* Support commercial teams with SCS customer engagement, proposals, tender process
* In collaboration with Corp stakeholders look to introduce ‘best-in-class’ Account Management practices and structure
* Attend periodic review meetings with selected Key Account customers
* Work in conjunction with Solution Engineering & design to launch new product offering to market
* Promote multimodal cross functional selling within SCS team
* Periodic regional reporting for Supply Chain Solutions
* Ensure that PA business is fully aligned and supportive of SCS Commercial offering

Training & Support

* Manage, mentor, support and develop the SCS regional team
* Support and upskill the commercial teams so they are confident in upselling SCS to customers
* Ensure SCS ‘Toolkit’ for commercial teams
* Assist in the development of E-learning modules for SCS
* Support potential system/IT application developments and roll-outs.
* Expand the knowledge about SCS product offering across the organization
* Identify training needs and develop and communicate training schedules for respective regional staff

General Management

* Participate as a committed and engaged member of cross functional projects and initiatives
* Identify talents and ensure constant development of skilled manpower to satisfy continuous demand of efficiency and professionalism as well as for succession planning


* Extensive and current knowledge of Supply Chain Management, Air and Ocean freight forwarding, Warehouse Management, Material Handling and logistics technology / tools
* In-depth understanding of End-to-End International logistics concepts, services and value propositions, in a multimodal environment
* Process engineering and improvement methodologies
* Continuous improvement programs
* Process & Quality management
* Forwarding and Supply Chain Management Systems
* Freight forwarding operations
* PA application architecture and dataflow
* Global SCM market (customers, competitors, suppliers, overall environment)
* Local laws and regulations Skills


Good ability to

* Integrate and coordinate resources across functions and boundaries, building and using networks, encouraging collaboration across borders, being open to outside input and sharing knowledge and expertise


Good ability to

* Organise, including prioritising, planning, assigning and controlling objectives
* Drive projects and initiatives
* Manage change programs and deal with ambiguity
* Lead commercial discussions through value based consultative selling
* Undertake complex negotiations with large customers


Good ability to

* Present, articulate, analyse, conceptualise and train
* Think creatively and "outside of the box" when needed
* Communicate and build strong networks and to engage internal and external stakeholders, build
buy-in and excitement, whilst collaborating in a matrix organization
* Use interpersonal and influencing skills to communicate and command respect at all levels. Able to manage in a matrix environment, and create networks across diverse technical, cultural, and language groups
* Profound ability to read, interpret, and analyse documents, contracts and procedures in a quick and exact manner
* Perform well under pressure, meets deadlines. Strong organisational and planning skills
* Demonstrate the highest ethical standards and exemplify the company values
* Travel extensively in periods, open minded a strong collaborator between multiple cultures
* Be Self-motivated, High Energy, Results-oriented, Tenacious, Reliable, Methodical, Innovative, Focused and Driven are key personal character traits desired in this role

Good knowledge of

* Microsoft® Office Software (Excel®, Word, PowerPoint®, Visio® and others)
* PO Management / SCM / Visibility Systems
* Exposure to CRM systems


* Fluent in English (written and spoken)
* Other languages (written and spoken) preferred


Full time