Manager, Operational Metrics


Requisition ID: 24730

Join the Global Community of Scotiabankers to help customers become better off.

Purpose of Job:


The Manager, Operational Metrics is part of the Operational and Regulatory Risk group, and is responsible for reporting on certain operational metrics on behalf of International Operations and Shared Services. These metrics are used for governance processes to IOSS, which in turn, supports International Banking’s business lines &/or units in implementing Operational Risk strategies & objectives to meet performance & profitability targets; and in providing assigned specific Reports that assist in identifying & addressing potential issues, associated risk & effectively deploy resources in pursuit of the Division’s objectives


Key Accountabilities


• Designs of the Issue Management Program to track, monitor trends and identify gaps to improve and strengthen the 1st line of defence  through management until completion of all action plans related to Risks Control Self-Assessment (RCSA) issues, Regulatory Compliance issues, AML issues, Privacy issues and others in International Banking;


• Establishes KPIs to measure the performance of each Hub related to the Issue Management Program.


• Establishes the guidelines for key indicators to be reported by the Hubs to countries supported across the Division;


• Manages audit/action plans tracking database and liaise with Internal Audit/GOR to ensure data is timely and accurate. Independently analyze report data, identify and investigate anomalies;


• Prepares and analyzes audit/action plans information/reports to ensure resolution is satisfactory and/or on track towards Minimum Annual Audit/Action Resolution Metric and Quarterly Balance Scorecard Rate;


• Manages the Operational indicators per program or business lines, for International Banking, ensuring that the information provided by the field is consistent and meaningful;


• Provides assistance, advice, counsel and training to officers designated by the Hub Head who are required to address audit issues or action plans;


• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.


• Performs analytics on business results for IOSS units, clearly communicating outcomes and trends and thoroughly analyzing data to identify opportunities for improvement in alignment with IOSS strategy.


• Proactively initiates research and performs data analysis, identifying source of information and consistency of data availability.


• Updates and recommends IOSS KPIs and provides ad hoc reports to senior management, ensuring accuracy of information.


• Identifies opportunities for efficiency improvement within scope of accountability by maintaining a network of contacts with the client, service user and IB partner groups and soliciting suggestions & researching opportunities.


• Supports department initiatives by developing documentation and preparing ad-hoc reports, as required.


• Manage deliverables for assigned projects through all stages of the project life cycle from concept to implementation, e.g. scope work effort, track task to a project schedule, map process flows, document requirements and implementation strategy, prepare communications, provide insight for design and development, participate in testing, etc.


• Contributes to the satisfaction of operational needs in IOSS and International Banking by providing expert advice and counsel to hub, countries and colleagues in IOSS and by participating in special assignments that can periodically arise.


• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.


• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk.


• Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.


Functional Competencies


The incumbent must be/possess:


1. A self-starter, results oriented, very organized & highly motivated individual who can apply his/her knowledge to independently resolve complex business problems that are multi-dimensional;


2. Able to focus on multiple initiatives concurrently to efficiently balance time & resource conflicts & demonstrated attention to detail in ensuring accuracy of data collation & reports;


3. Positive attitude and ability to effectively work with team members in achieving common objectives;


4. Good interpersonal and communication skills for interacting with various levels of management, international offices and varying cultures and languages;


5. Spanish fluency;


6. Proficient in Microsoft Office programs:  Advance Level of Excel, Visio, Word, Power Point;


Educational Requirements


Bachelor degree with a major in Business or Science and a minimum of 5 years of relevant work experience in an analysis and process improvement role.


Spanish Language is a strong asset



Location(s):  Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Full time