Sorry, this job is no longer available.

IT SPECIALIST (CUSTSPT)


  • Duties
    Help Duties Summary

    THIS IS A TITLE 32 EXCEPTED DUAL STATUS POSITION.

    This National Guard position is for a IT SPECIALIST (CUSTSPT), Position Description Number D0269000and is part of the G6 located in Draper, with the Utah Army National Guard. This vacancy is open Statewide. The selecting supervisor for this vacancy is Mr. Mike Hansen.

    The National Guard is the oldest component of the Armed Forces of the United States. Since the earliest American colonial days, citizens have joined together for collective defense. We have a proud tradition of coming to the aid of our friends and neighbors in times of serious emergencies. Join our National Guard team and serve your nation, your states and your community!

    NATIONAL GUARD MEMBERSHIP IS REQUIRED: This is an excepted service position that requires membership in a compatible military assignment in the National Guard. Selectee will be required to wear the military uniform. Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment. Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.

    Learn more about this agency
    Responsibilities

    As a IT SPECIALIST (CUSTSPT), GS-2210-9, you will:

    *Provides solutions to customer requests for assistance in resolving the less complex hardware and software problems, referring the more complex problems to a higher graded specialist.
    *Systems used include personal computers, mini computers and mainframes.
    *Receives requests for resolution of hardware or software problems that may require in-depth research.
    *Analyzes customer problems and researches database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.
    *Participates in site surveys in order to verify adequacy of software installation practices and operating environments are compliant with desktop and network security standards, and network operations to ensure customer needs are met.
    *Automates repetitive tasks such as ghosting software images, sanitizing disks, and warranty usage tracking.
    *Deploys technologies to minimize technical labor for operational testing, problem resolution, and pattern analysis.
    *Provides technical assistance to current and potential users so that LAN/WAN and other C4 systems operations have few major disruptions.
    *Demonstrates processes and provides orientation for new users.
    *Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices.
    *Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms.
    *Configures workstation security parameters.
    *Troubleshoots and corrects software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults.
    *Detects and removes computer viruses.
    *Restores and repairs damaged critical data files.
    *Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
    *Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts.
    *Captures, maintains and tracks warranty data for all fielded systems, advises other support personnel of warranty status and interfaces with vendor to request and monitor warranty work.
    *Maintains the customer service database for all service requests.
    *Documents and enters all requests for advice and assistance in the customer service database.
    *Receives, analyzes, assigns control numbers and tracks to resolution all customer requests.

    Travel Required
    Not required

    Supervisory status
    No

  • Job family (Series)
    2210 Information Technology Management

    Similar jobs
    • Analysts, Computer Systems
    • Analysts, Data Processing Systems
    • Computer Network Support Specialists
    • Computer Security Specialists
    • Computer Support Specialists
    • Computer Systems Analysts


  • Requirements
    Help Requirements Conditions of Employment

    MILITARY REQUIREMENTS :

    Compatible military grade and assignment required prior to the effective date of placement. This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard. Applicants who are not currently a member of the National Guard must be eligible for immediate membership. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.

    Military Rank: Warrant Officer/Enlisted

    Compatible Military Assignments: WO: 254A, 255A/N/S. ENL: CMF 15.

    For positions requiring the operation of motor vehicles, candidates must have a valid state driver's license.

    Participation in direct deposit is mandatory.

    Medical screening will be completed upon selection for hire.

    Soldiers who accept a technician position will be terminated from the Bonus and Student Loan Repayment Program (SLRP).

    Indefinite positions may be converted to permanent status without further competition.

    National Guard Membership is required.

    Males born after 31 December 1959 must be registered for Selective Service.

    May be required to successfully complete a probationary period.

    Qualifications
    Each applicant must fully substantiate (in her/his own words) that they meet the requirements of the specialized experience listed below; otherwise, the applicant will be considered unqualified for this vacancy. DO NOT COPY THE VACANCY ANNOUNCEMENT OR THE POSITION DESCRIPTION. IF YOU DO THIS YOU WILL BE CONSIDERED UNQUALIFIED FOR THE VACANCY. Please ensure that you have included beginning and ending dates (month and year) for all jobs listed on your resume.

    GENERAL EXPERIENCE : Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

    SPECIALIZED EXPERIENCE : Do you have 24 months specialized experience, education, or training in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.

    Education

    Additional information

    If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency ( https://www.sss.gov/RegVer/wfRegistration.aspx ).

    If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .

    Read more

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

    Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

    Information Resources Management (IRM), Information Technology Test and Evaluation, and Interpersonal Skills

    Read more
    Background checks and security clearance

    Security clearance
    Not Applicable

  • Required Documents
    Help Required Documents

    To apply for this position, you must submit a complete Application Package which includes:

    Your resume showing work schedule, hours worked per week, dates (format should include Month and Year) of employment and duties performed.

    If you are relying on your education to meet qualification requirements:
    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits
    Help Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply
    Help How to Apply

    To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

    A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

    To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

    Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

    After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

    You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

    To verify the status of your application, log into your USAJOBS account ( https://my.usajobs.gov/Account/Login ), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .

    Read more
    Agency contact information Tina Conner

    Phone
    801-432-4239
    Email
    [email protected]

    Address

    UT G6
    12953 S Minuteman Dr
    Draper, UT
    US

    Learn more about this agency
    Next steps

    Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

    Read more
  • Fair & Transparent
    Fair & Transparent
    The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
    Equal Employment Opportunity Policy

    The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
    • Equal Employment Opportunity (EEO) for federal employees & job applicants

    Read more Reasonable Accommodation Policy

    Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

    A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

    Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
    • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
    • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
    • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.


    You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

    Learn more about disability employment and reasonable accommodations or how to contact an agency.

    Read more Legal and regulatory guidance
    • Financial suitability
    • Social security number request
    • Privacy Act
    • Signature and false statements
    • Selective Service
    • New employee probationary period



This job originated on www.usajobs.gov . For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/495553300 . Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Company
Army National Guard Units (Title 32/Title 5)
Posted
04/06/2018
Type
Full time
Location
Draper, Utah, US