Field Operations Rep

Logistics done differently.

You have a passion for logistics, and you know how to keep things moving. At XPO Logistics, we need talented individuals who can deliver the caliber of service our company requires. As the Field Operations Representative, you’ll play a key role in providing daily freight solutions to our customers, as well as assist in route planning and monitoring. If you’re looking for a growth opportunity where you can enjoy a better lifestyle and build a career you can be proud of, join us at XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

  • Ensure all contractors/installers are compliant with their contractual obligations including installer/helper badging program, uniforms, vehicle standards, customer service metrics, and claims and general paperwork processes
  • Ensure all client warehouse personnel have a direct contact and assist with monitoring load-out each day, reviewing order accuracy, rescheduling, researching missing product, and confirming out-of-stock situations
  • Provide guidance to stores on how to engage XPO for information requests and escalations by directing them to the proper department; help train stores on XPO processes as needed; support stores and field managers by providing order details and updates as needed
  • Provide responses to escalations including urgent service calls, escalated customer calls, incorrect order information, merchandise not shipped as per SOP
  • Reschedule customer orders based on the direction of XPO, the customer, or the client

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent
  • 3 years of experience in customer service
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and MS Project) and intermediate to advanced understanding of computer operating systems; quickly learn and achieve proficiency in new software applications

It’d be great if you also have:

  • Associate or bachelor’s degree in business administration
  • Strong knowledge of service support skills to provide solutions to a wide variety of customer problems and installation procedures
  • Excellent verbal and written communication skills
  • Ability to condense broad concepts into specific projects
  • Strong management skills with the ability to interface with a broad spectrum of senior management, customers, and internal support

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

XPO Logistics
Full time
Los Angeles, California 99999, US