Billing Supervisor

Req ID: 17905

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The Billing Supervisor – Payments & Reconciliation is responsible for the daily oversight of the all payment posting functions, cash reconciliation and (insurance) credit balance resolution and the specific tasks the staff performs. The Supervisor must have a daily pulse on the volume of incoming work, current staffing levels and department objectives. The Supervisor must routinely transfer staff resources to the appropriate functions in order to ensure that all aspects of billing are handled in a timely and quality manner. The Supervisor – Payments and Reconciliation routine reviews remittance work queues to monitor the posting of payments and as well the reason why electronic payments don’t automatically post to the billing system. Root cause analysis is done and communication with IS and or the insurance company should ensue. The Supervisor – Payments & Reconciliation must develop and monitor a process to ensure that all cash is reconciled to payments posted to the billing system. The Supervisor also monitors the credit work queues to ensure that insurance credits are routinely being reviewed and refunded. The Supervisor routinely works with staff to coach and counsel in order to improve job performance. The Supervisor plays an integral role in monitoring the quality of work performed within the department.

Job Responsibilities

  • Supervise Cash Posting Team’s daily activities to insure cash handling processes are in accordance with Departmental standards, to achieve the AR goals set forth by Revenue Cycle Leadership.
  • Supervise and assist with balancing processes assuring that Departmental standards are followed and accurately account for all cash posted by Cash Posting team.
  • Supervise Cash Posting staff to ensure internal controls for handling cash are being followed. Implements production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.
  • Demonstrate sound fiscal management of operation through the elimination of waste.
  • Assist in the coordination and planning of monthly staff meetings, hiring of new employees, establishing productivity guidelines and monitoring productivity and errors to meet department goals and annual performance appraisals.
  • Works with the Manager to develop an effective training program for new staff and ongoing training for existing staff.
  • Establishes effective relationships with other Internal and External resources affecting cash applications.

Required Licenses, Certifications, Registrations


Required Education and Experience

Required Education: High School Diploma / GED.

Required Experience:

  • At least three (3) years of experience in a physician billing environment.
  • At least one (1) year of supervisory experience.

Preferred Education, Experience & Cert/Lic

Preferred Education: Bachelor’s Degree

Preferred Experience: 

  • At least four (4) years of experience in a physician billing environment.
  • At least two (2) years of supervisory experience

Additional Technical Requirements

  •  Strong understanding of physician billing regulations and procedures.
  •  Excellent verbal and written communication.
  •  Organized, analytical and detail oriented.
  •  Strong interpersonal skills and commitment to customer service.
  •  Strong leadership skills.
  •  Able to work collaboratively and independently.
  •  Ability to identify problems and find creative, effective solutions.
  •  Able to balance multiple priorities.
  • Strong personal computer skills (especially Excel and MS Word).

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288 

Email:[email protected]



Childrens Hospital of Philadelphia
Full time
Philadelphia, Pennsylvania 19107, US