Customer Experience Analyst


Dorman Products, Inc. is seeking a Customer Experience Sr. Analyst.  This is a critical role within our growing organization that will allow the incumbent to make an immediate impact. If you are a strategic thinker with a proven ability to supportve a collaborative, cross-functional, approach, then we want to talk with you!


Reporting to the Customer Experience Manager, the Customer Experience Sr. Analyst (CXSA)  is accountable for the sales performance reporting and all aspects of customer reporting.  The CXSA will be essential to producing reports and presentations ensuring customer commitments and business goals are met


Responsibilities and Duties/Essential Duties

  • Support customer vision and holistic business solutions through reporting and analysis
  • Closely collaborate with CXM and Sales organization and other functional areas to support identifying, reporting and suggesting changes for the best customer experience
  • Proactively identifies opportunities for process improvement across all functions that directly impacts customers
  • Drives performance through cross-company data and metrics
  • Develops reports and presentations that are relevant and results focused for the customer and Sales organization
  • Identify gaps in service levels to limit potential fine or penalty exposure



  • Strategic & Analytical Thinking
  • Influence
  • Planning, Execution & Time Management
  • Customer Focus
  • Accountability



  • Bachelors degree preferred
  • At least 3 years of related experience with increasing responsibility in Customer Experience or similar field
  • Demonstrated success in managing sales operations. supply chain, and or customer experience function within a mid or large-sized organization in a B to B environment
  • Experience with large retailers and distributors a plus
  • Experience identifying necessary process improvements and leading projects to drive change
  • Strong analytic and quantitative skills; ability to determine trends and propose solutions
  • Proficient in MS Office; Business Objects and SAP experience preferred


Physical Requirements

Capability to lift 50 pounds. Working Conditions: While performing the duties of this job, the employee is regularly required to reach, swivel, carry items from one building to another, and speak and actively listen.  Noise level is usually moderate.




Dorman Products, Inc. is an equal opportunity employer; we value a combination of ideas, perspectives and cultures. EEO/AA Employer M/F/D/V.

Dorman Products
Full time
Colmar, Pennsylvania 18915, US