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Executive Deskside Support Technician

Logistics done differently.

At XPO Logistics, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. As the Executive Deskside Support Technician, you will provide white glove Executive and VIP support, including tracking, troubleshooting, and resolving all end-user computer issues. We want to leverage your knowledge and years of experience to drive positive results.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

  • Deliver world-class white glove support to onsite and remote executives, in a courteous professional manner
  • Develop solid relationships and demonstrate expert level ability to inspire trust and maintain confidentiality to best understand and support executive level needs
  • Provide recommendations regarding new technologies to better support the company
  • Independently resolve complex, break/fix issues in person or via telephone

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent, or equivalent experience
  • 10 years of experience supporting a corporate, networked computer environment
  • Proficiency with PC, MAC, mobile devices, LAN/WAN, printers, communication devices, and other peripherals; ability to quickly learn and achieve proficiency in new software applications
  • Advanced knowledge, support, and troubleshooting of AV, presentation, and teleconferencing equipment

It’d be great if you also have:

  • Associate or bachelor’s degree in computer science or management information systems
  • 10 years of experience installing, troubleshooting, and supporting corporate AV equipment; executive/VIP support; building, deploying, and troubleshooting desktop computers in a corporate environment; Microsoft Windows OS, Active Directory, and O365 support; Telephony equipment; and Mac OS experience
  • MCP, MSCE, A+

Be part of something big.

#LI-CM2

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.

Company
XPO Logistics
Posted
04/06/2018
Type
Full time
Location
Chicago, Illinois 60601, US