E&R- In Plant Coordinator-Baltimore, MD

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

 

Position Description

Services primarly one customer location on a daily basis but may need to travel to other customers in the same area to oversee customer inventory by:

·         Monitoring inventory stocking levels

·         Replenishing inventory in vending machine

·         Ensuring proper labeling and quantities on hand are accurate

·         -Interact with key customer contacts to ensure needs are being met and products are available

·         Ensures accuracy of all activities related to KeepStock Solutions

 

Knowledgeable of Grainger’s offer to help streamline orders and provide ongoing support for customers

Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty

Identifies continuous improvement opportunities in productivity, process improvement, and cycle time with all sales and services activities

Complies with the safety and inspection requirements of the facility where the service is being provided. Helps generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)

Probes for customer needs during each site visit and provides leads to assigned Account Manager Reinforces with customers to the value of installing or using Grainger services or solutions to benefit their business

Works collaboratively with sales partners to expand Grainger services and offerings in assigned customer locations

Position Requirements:

 

  • Experience in customer service, selling or related field preferred
  • Self-motivated, with high energy and dedication to customer service and sales growth
  • Ability to effectively interact with tact and diplomacy with internal and external customers
  • Adapt to and abide by all rules established for safety and security at each customer location Background checks, drug screening may be required (as warranted by Company, customer or DOT requirements in working on-site and/or operating equipment).
  • Possess and maintain a valid driver’s license in State of residence
  • Ability to lift 25 to 60 lbs. and/or occasionally work in difficult positions.
  • Works on-site at customer’s facilities. This is typically a plant type of facility. Conditions can be noisy and space can be limited.
  • Personal protective equipment is often required. Comply with the safety and inspection requirements of the facility where the service is being provided.
  • Will use computers, scanners, and be in contact with Grainger parts & supplies on a daily basis.
  • Ability to navigate stairs and tight areas of access
  • May be required to drive a Grainger vehicle for customer deliveries.

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Company
Grainger
Posted
04/06/2018
Type
Full time
Location
FOLCROFT, Pennsylvania 190322102, US