Customer Service Trainer

Req ID: 16727 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Customer Service Trainer to join our team in Providence, Rhode Island (US-RI), United States (US).

 

 

Responsibilities

 

Development and delivery of training for newly hired and existing contact center agents

Classroom management

Application of research, information gathering and analytical skills to complex activities and issues

Select appropriate alternatives from identified options

Assess accuracy of detailed information

Track, maintain and produce regular and ad hoc reports

Complete complex tasks in a creative way requiring considerable independent judgment and a high degree of initiative

Regularly make recommendations for policy or process improvement for work group

 

Requirements

 

High School Graduate or equivalent 

Bachelors Degree preferred

Previous experience in Training and development of health care payer audiences

Platform and presentation skills necessary to hold and captivate people in a classroom setting

MS Office suite experience particularly  in Powerpoint or other presentation building tools

 

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 

Company
NTT Data, Inc.
Posted
04/06/2018
Type
Full time
Location
Providence, Rhode Island 02901, US