Team Lead Systems Integration

Req ID: 26362

Job Family: Information Technology/Software Development


Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description


This position is for a Team Lead System Integration with focus on the monitoring tools of Sabre in support of our complex IT Operations environments.  Members of this team are responsible for various infrastructure, tools and automation patterns.  We are pushing the boundaries by leveraging some of the most innovative tools in their spaces like AppDynamics and ServiceNow. We are also pushing the integrations with public and private cloud solutions to drive value for our customers.  Individuals of this team must be familiar with enterprise solutions, Global demand requirements, and innovative technologies.  Members of this team cannot be bound by the norm the need creative problem solving skills, heavy experience and an awareness of the risks associated with automation. 


Position Summary: 
•    Develop and maintain the Enterprise training program for Sabre monitoring (AppDynamics, Zabbix, SolarWinds, …)
•    Document and keep up to date all training materials for class and self-paced training
•    Implement training classes for all levels at Sabre (Developers to Executives and customers when needed)
•    Design and implement the user interfaces for the monitoring tools
•    Develop and maintain standards documentation for health rules in the monitoring tools (recommendations as well as process management)
•    Drive the continuous review of standards for monitoring, health rules, and Event Management with the development and engineer teams.  
•    Support the implementation of monitoring, agents, health rules, and Event Management

Job Requirements


Critical Experiences 
2-5 year’s IT Operations experience that includes (many if not all):
•    Customer operational expectations
•    Enterprise systems availability
•    SLA reporting, customer impact
•    Application performance analysis
•    Presentation development in Microsoft tools (Excel, Visio, PowerPoint)
•    User experience  - visualization development
•    Team player with all levels and types of personalities.
•    Proficient in data analysis and problem solving and understanding of statistics and proficiency in mathematical analyses
•    Exceptional verbal and written English communication
Bachelor’s degree from an accredited University. 

Success Behaviors:
•    Excellent communication and conflict resolution skills
•    Proven written communication and documentation skills. 
•    Excellent management and customer presentation skills
•    Quick learner - Builds skills in technical areas as needed via self-driven learning and research
•    Is a self-starter, prioritizing on getting the right tasks done first, and ability to work remotely with little to no supervision

Additional assets:
•    Monitoring standards and methodologies
•    Threshold management
•    Project / Program management
•    Operational process
•    Customer impact analysis


At Sabre, we are fortunate to have the resources of a large company paired with the culture of a startup. Our company culture includes casual work environments, employee amenities, flexible work arrangements, and exceptional learning opportunities. And, you will be surrounded by intelligent team members who you will be proud to call your peers.


Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at [email protected]


Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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Full time
Southlake, Texas 76092, US