Posted 11 hours ago
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Description
Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.
The People Partner for Customer Service Group serves as a key change agent that contracts into the business to drive and align People strategic priorities with business strategy, whilst also supporting the strategic goals and needs of the business.
This role predominantly supports the Retail Organisation and support teams, delivering best in class service throughout the UK. To remain competitive Sky needs to continue to transform across Retail and Sales and has a key role to play in this. As a key channel in Sky’s Customer experience offering, you will be responsible for business partnering on the people agenda, guiding this organization through transformation whilst maintaining employee engagement and customer NPS. This is a varied role requiring significant transformation experience across Sales, working with a wider people team to deliver Skys overall strategic objectives.
What you’ll do:
Accountable for the design and delivery of strategic people plans to enable business outcomes.
Act as a local point of business expertise for CofE’s to help shape people products & services.
Challenge the business to ensure there is integrity in all our people decisions.
Question and challenge senior business leaders to get to the root cause of business issues and use this to effectively match CofE products to business issues.
Proactive talent management of the directorate, including finding opportunities for talent mobility across the organisation, succession planning and external talent pipelining.
Embed and achieve D&I ambitions through all people initiatives.
Role model and mentor our leaders to embed Leader Model and drive cultural change.
Ensure consistent reward and banding principles are applied across the employee lifecycle.
Seek impactful workforce data & insights to enable more effective business decisions.
Partner with leaders to create solutions which build a high-performance culture, in turn driving higher employee engagement and performance.
What you’ll bring:
Demonstrable success in influencing senior business stakeholders as business partnering, to adopt appropriate people strategies which enable business outcomes.
Retail business partnering to support the delivery of the overall people strategy across Sales within the Customer Service Group
The ability to seek and analyse data from multiple sources to get to the root cause of business issues and use this to effectively match CoE products to business issues.
A broad understanding of different aspects of HR, including demonstrable experience of shaping people produces and services with diversity and inclusion at their heart.
Demonstrable experience in designing and building robust people and culture plans to support business transformation and an engaged work force.
Demonstrable experience leading organisational change, including organisational design best practice and embedding change.
The ability to work both alone and collaboratively, working closely with your peers in the Group HR team and more broadly across Sky and Comcast.
Team Overview:
Our HR team is all about making Sky a great place to work that’s both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best. From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time – it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more.
The Rewards:
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:
Access to free NOW, for streaming all your favourite shows
A generous pension package
Private healthcare
Discounted mobile and broadband
How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your office base:
Scotland/Nationwide.
The Leadership teams you will be partnering with are based across the UK so being based near to Watermark in Livingston or Osterley in London would be an advantage. Due to the field-based nature of this role, there is a requirement to travel when necessary.
Inclusion:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.
And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
