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Description
Order Entry:
- Receive orders from EDI, email, phone, fax from assigned accounts.
- Enter order as appropriate to meet ship date requirement. If not doable, communicate appropriately.
- Confirm/Acknowledge the order receipt and provide shipping dates to the Customer.
- Reviewing Open Order Report daily for any issues with orders and communicate if applicable.
- Enter Rush Requests if necessary, following P & P.
- Enter Expedite Requests if necessary, following P & P.
- Track shipments if needed via carrier websites.
- Provide documents at Customer requests (CofA/PDS/SDS).
- Provide back up for orders from SalesForce.
- Participate in the phone queue for general inquiries.
Account Maintenance:
- Enter Customer complaints into Quality System as needed.
- Enter credits/debits as required from SalesForce inbox or via the Sherwin-Williams Credit Team.
- Process requests for new Ship To's for existing accounts.
- Update Customer permanent text in ERP as required.
- Works as a liaison between Sales Representative and the Pricing when any changes occur.
Proactive Management:
- Proactively reach out to Customer to gage their satisfaction and understand service failures.
- Proactively reach out to Customers to get forecast information.
- Provide forecast information to the sales representative and via Customer Intelligence.
4. Other:
- Provides training to new XXXX I if applicable.
- Level II support for Customer issues that arise that an XXXX I cannot manage.
POSITION REQUIREMENTS
FORMAL EDUCATION:
Required:
* Highschool or equivalent.
Preferred:
* College degree.
KNOWLEDGE & EXPERIENCE:
Required:
* Two years of clerical or office support.
Preferred:
* External Business-to-Business Customer facing.
TECHNICAL/SKILL REQUIREMENTS:
Required:
* Basic MS Office skills
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