Senior Software Developer - Web Uline Senior Software Developer - Web Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Enhance and support world-class web sites while growing your career at Uline. Sharpen your full-stack technical skills using leading-edge technologies to collaborate on supporting a performance-focused, always-available, mission-critical e-commerce application. *Visa sponsorship available for this position. Better together! This position is on-site, and we are looking for people who share our passion. Position Responsibilities Design, develop, test, deploy, support, and maintain complex web applications based on business requirements using approved technologies and coding standards. Perform design and code reviews and help maintain code quality, performance and application responsiveness. Assist in project planning and architectural design reviews. Mentor other developers on programming issues and exhibit leadership in cross-functional development practices. Work with development team to ensure process consistency and completion of team deliverables. Minimum Requirements Bachelor's degree in Computer Science, Information Technology or related field. 5+ years web development experience. Strong understanding of object-oriented design, web application architecture and relational database design. Skilled in delivering web / e-commerce solutions with , MVC, C# and JavaScript technologies. Experience using T-SQL to write SQL queries and stored procedures. Proficient in code versioning and CI / CD tools. Benefits Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs. 401(k) with 6% employer match. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Bonus programs that include annual performance, sales goals and profit sharing. Employee Perks On-site cafe with executive chefs and seasonal dinner-to-go options. First-class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About Uline Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline. Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. EEO/AA Employer/Vet/Disabled #LI-MW2 #CORP (#IN-PPITDEV) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!%42499% %%techsoftware%% Pleasant Prairie, WI, US, 53158Posted an hour ago Software Developer - Creative. Uline Do you have a passion for graphic design? In this Software Developer role, you will craft custom solutions to support Uline’s award-winning Creative department. Bring your extensive skillset in development and design to a growing company ready to employ every facet of it! Pleasant Prairie, WI, US, 53158Posted an hour ago Quality Assurance Analyst. Uline Unlock your full potential as a Quality Assurance Analyst at Uline! Join a collaborative environment where you'll design, develop, and deliver custom solutions to big challenges. And you'll be doing it for a proven industry leader that runs one of the largest e-commerce sites in the United States! Pleasant Prairie, WI, US, 53158Posted an hour ago Anytime Fitness - Regional Manager (VIC/SA/TAS) Collective Wellness Group Anytime Fitness - Regional Manager (VIC/SA/TAS)Join Australia's leader in fitness franchising and support us in our aim to make Australia healthier!
CertifiedGreat Place To Work Forcompany
Support the growth and profitability of fitness franchise businesses
Join the phenomenon that is the largest fitness brand in Australia
Anytime Fitness is on a mission to be Australia’s most welcoming gym network. We have taken the Australian franchise sector by storm over the last 16 years and now boasts a portfolio of over 550 gyms and more than 670,000 members nationally, making it the largest gym network in the country. Anytime Fitness forms part of the Collective Wellness Group, the leader in fitness franchising in Australia.
Our team is dynamic, fast paced and they help to make Australia healthier in their roles every day!
The role:
Reporting to the General Manager, Anytime Fitness, the purpose of this role is to provide effective operational management and business support of all clubs in the region (VIC, SA, TAS) in delivering high quality member experience. The position will also play a key role in growing business performance, franchise engagement and satisfaction.
Day to day will include:
Ensuring compliance with relevant contractual and reporting obligations as required by franchisee and franchisor
Through key stakeholder management, foster strong relationships with Franchisees
Develop and implement region specific Operational Plans
Analyse trends and respond to business information both regional wide and club specific for operational improvements
Deliver quality training and development to the network
Conduct regular face to face club visits and audits to ensure compliance and operational excellence
Lead the overall growth strategy for the region
Lead a specialist performance unit to provide additional support beyond general business coaching and drive a collaborative continuous improvement culture that benefits the network
Strong delivery of budgeting and financial reporting
Skills & who you are:
Together with a minimum of 3 years multi-site leadership experience you will have:
Solid leadership and emotional intelligence skills, with demonstrated ability to engage others, influence organisational culture and provide direction
Ability to identify opportunities for change and lead continuous improvement initiatives.
Ability to analyse data and trends to formulate business insights
Highly developed communication skills, both written and verbal, including an ability to prepare high level reports to Executives and external parties
Lead and motivate a high performing team across multiple site and regions
Proven ability to train, develop and motivate others
Strong negotiation and conflict management skills
Proven success in business coaching and customer service management
Highly motivated with a strong result focus
A collaborative approach and enjoy communicating with a wide range of people
Franchising experience is advantageous
Fitness Industry Management experience is highly regarded
A motivated self-starter with the ability to work and communicate effectively from a remote location from the office and team.
The Perks:
We practice what we preach! You will be supported every day to live an active and healthy lifestyle, in a fun and passionate working environment. Further to this, our team receive;
Hybrid and Flexible style of working
Free gym memberships to the Collective Wellness Group brands
A day of birthday leave, wellness day of leave and $250 wellness voucher each year
Holistic Wellness Calendar of events and resources based on our 6 pillars of wellness
Access to free, professional, and confidential counseling via our Employee Assistance Program (EAP)
Access to our LMS system for ongoing learning and development opportunities
And more!!
Why work with us:
We are proud to be a certified Great Place To Work For company with a high-trust, positive workplace culture.
We are devoted to nurturing successful, accomplished people across our team. If you have the drive and ambition to succeed, share our passion for health & wellness, and are excited by the opportunity to be part of an outcome-focused and welcoming team, we want to hear from you.
We thank you in advance for your interest in this position, however, only shortlisted candidates will be contacted for an interview.
The successful applicant will be required to undergo a thorough background check, including a police check and a working with children check.
STRICTLY NO RECRUITMENT AGENCIES PLEASE
#LI-Hybrid
Collective Wellness Group (CWG) is a management and investment company that operates franchise brands in a number of key Health and Wellness sectors in Australia.
Collective Wellness Group is passionate about growing their brands to become market leaders in their industry.
How we define wellness?
We provide services that improve state of mind; that positively influence physical & mental wellbeing.
How do we do this?
We offer great business and lifestyle opportunities to our franchise owners. As well as world class experiences for our members and customers with accessible and affordable services. We offer our staff a great working environment with opportunities to develop and grow in an innovative and dynamic environment. We have a passion for developing networks which disrupt the current norms in an industry.
Source: this is an extract from the company’s own website.
Collective Wellness Group (CWG) is a management and investment company that operates franchise brands in a number of key Health and Wellness sectors in Australia.
Collective Wellness Group is passionate about growing their brands to become market leaders in their industry.
How we define wellness?
We provide services that improve state of mind; that positively influence physical & mental wellbeing.
How do we do this?
We offer great business and lifestyle opportunities to our franchise owners. As well as world class experiences for our members and customers with accessible and affordable services. We offer our staff a great working environment with opportunities to develop and grow in an innovative and dynamic environment. We have a passion for developing networks which disrupt the current norms in an industry.
Source: this is an extract from the company’s own website.
Don’t provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr Melbourne, AU, 3001Posted an hour ago PATRON LIAISON MANAGER - GROUP CONTROLS. The Star Entertainment Group Apply nowJob no:529521
Work type:Permanent Full Time
Location:Sydney
Categories:Risk, Guest ExperienceThe Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.
Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.
As our Patron Liaison Manager, reporting to the Group Manager Safer Gambling, you will develop, implement and maintain responsible gambling programmes for employees, patrons and the community to ensure that the company’s operations are conducted in accordance with the corporation’s values, behaviours and requirements prescribed by law or regulation.
This role will also see you supporting the business in understanding their regulatory obligations and assisting with progressing business initiatives for approval.
A few of your responsibilities:
Support the Group Manager Responsible Gambling in the development and implementation of a department strategy that supports the achievement of the Company’s strategy.
Manage the daily operational functions of Responsible Gambling to achieve the department’s objectives.
Implement Responsible Gambling programmes in accordance with the department’s strategy and monitor the quality and effectiveness of programmes to ensure compliance with corporate standards and applicable laws, codes and regulations.
Liaise with operations management to ensure that the Responsible Gambling Liaison Officer programme is appropriately resourced to support operational requirements.
Assess operational compliance with relevant laws, codes and regulations including Responsible Gambling signage and advertising/marketing material not distributed to excluded patrons.
What we are looking for:
Tertiary qualifications in Public Relations / Communications / Social Science or an Arts degree.
Experience in community relations / Responsible Gambling programmes
Demonstrated ability in developing productive relationships and managing and driving change.
Understanding of applicable laws and regulations as they relate to the company.
To be successful in this role you will have extensive experience within Safer Gambling and a proven track record of building trust and teamwork. As a natural leader, you will be able to demonstrate the company values by driving excellence.
This role will be pivotal in developing and implementing a safer gambling strategy that supports the achievements of the company’s strategy.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
What we can offer you:
Extraordinary growth opportunities personally and professionally
Flexible working arrangements
Up to 30% discounts across award winning restaurants and accommodation
Lifestyle discounts including gym memberships and dry-cleaning services
Complimentary meal on site every day, including hot meals, sandwich bar and more
Discounted parking + other transport options (dependent on property)
Our culture
Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.
Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star.
Advertised:23 Apr 2024AUS Eastern Standard Time
Applications close:28 May 2024AUS Eastern Standard Time
This role will also see you supporting the business in understanding their regulatory obligations and assisting with progressing business initiatives for approval.
This role will also see you supporting the business in understanding their regulatory obligations and assisting with progressing business initiatives for approval.
The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.#J-18808-Ljbffr Haymarket, AU, 2000Posted an hour ago Design Manager.ACRWORLD Your new company
My client is an established builder developer with a solid reputation in the Sydney market. With 40 years industry experience, delivering diverse communities consisting of a mix of B2S and B2R developments, retail and commercial projects.They are ICIRT rated property company with a very strong pipeline of work offering opportunities to progress as the company grows.Your new role
As the successful Design Manager, you will be involved in delivering multiple stages of a major class 2 residential development. You will be predominately head office based and visit site on the central coast when required.
Reporting to the Head of Design, your responsibilities will include:
Lead and manage consultants to deliver high quality design documentation on time, on budget as well as in compliance with the Project Brief.
Lead the review of the project design for regulatory and building compliance.
Review the design for constructability in collaboration with the construction team and trade subcontractors to drive efficiencies during delivery.
Actively participate in the methodology development for the delivery of the project.
Maintain design quality control management.
To be successful for the role:
Proven experience as a Design Manager
Bachelor's degree in Architecture, Civil Engineering, Construction Management, or a related field.
Experience in Autocad, Revit and Bluebeam are preferred, not required.
In-depth knowledge of construction methods, materials, and building systems.
Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Strong leadership and team management abilities, with a track record of delivering projects on time and within budget.
High level of attention to detail and accuracy
Class 2 residential experienceIf you’re keen to discuss the role further, please contact Chelsea on or email your CV to
#J-18808-Ljbffr Haymarket, AU, 2000Posted an hour ago Heritage and Urban Design Officer. Mount Alexander Shire Council Applications closing on 27 May 2024, 09:00 AM
Part time (0.4 FTE)
Ongoing
Band 6, $83,031 pa (pro-rata) + Super
Closing date:9am on Monday 27 May 2024
Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.
Perfectly located in Central Victoria, around 30 minutes from Bendigo by car or rail, and with Melbourne only 90 minutes away, you’ll enjoy a balanced lifestyle with great services, schools and homes in townships like Castlemaine and Maldon.
The role
The Heritage and Urban Design Officer plays an important role in conserving, protecting and celebrating the Shire’s cultural heritage through:
assisting Council to promote a broad and inclusive vision of cultural heritage as central to the identity and wellbeing of the Shire
promoting and advancing the part design can play in shaping the future form and social, environmental and economic performance of our municipality
advising the public, developers and Council’s statutory planning team about heritage and urban design
assisting the Coordinator Strategic Planning in the preparation and completion of heritage and urban design strategies and guidelines
To be successful in this role you will have:
relevant experience and qualifications in heritage and urban design
understanding of relevant legislation and design issues associated with development in rural regional Victoria
the ability to effectively communicate with developers and applicants to discuss and resolve matters
Annual salary increases
Hybrid working options – work from home and the office
Flexible working arrangements, including options for part time work and rostered days off
Wellbeing initiatives and a free Employee Assistance Program (EAP)
Generous leave provisions, including purchased leave options and paid parental leave
Cross-skilling and professional development opportunities
If you have any questions or would like to discuss the role, please contact Nathan Lord, Coordinator Strategic Planning, on .
Please ensure your application includes:
A cover letter, telling us why you are the best person for the position
A copy of your current resume
Additional information
Mount Alexander Shire Council is committed to providing a safe, inclusive, and respectful workplace. We are an equal opportunity employer and are committed to child safety with zero tolerance for child abuse. We value a diverse workforce and encourage applicants from all cultures, sexual orientations, gender identities and backgrounds.
Applicants can expect that the recruitment process will include interviewing, reference checks and criminal history checks. Some positions will also be required to provide a Working with Children Check, and medical assessments including drug and alcohol testing may be undertaken.
For more information on the recruitment process, please download the Candidate informationdocument from our website.#J-18808-Ljbffr Perth, AUPosted an hour ago Project Manager, Construction. G'day Group About Us
The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.
We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.
About the Role
The G’day Group is undergoing a significant period of growth and is undertaking a historic transformation. Accordingly, significant investment is being made into the development of our holiday parks and resorts to ensure we can provide market leading experiences to our customers.
We are seeking a Project Manager - Construction, with a passion for construction and development to contribute to the delivery of our exciting and diverse projects in iconic regional Australian locations. Joining our well established Development team, this role will offer challengingand rewarding projects, that are business critical.
This multi-faceted role will suit someone with a successful track record of construction and project delivery and has possibly never had these rare opportunities of moving your skills and expertise to apply them within the accommodation and tourism industry. You will thrive as a Client Side Project Manager with rewarding outcomes and experiences.
Key responsibilities include;
Project manage multiple infill holiday park development projects concurrently in the value range of $1-5m or greenfield major projects in the $10-$40m range.
The role is often involved from project inception and requires coordination of planning and design consultants while inclusively leading and collaborating with internal stakeholders.
Lead / coordinate continual improvement of project systems and guidelines.
Manage the output from consultants, engineers, trades and other stakeholders to ensure value for money outcomes.
Formulate and manage project budgets and programmes to provide confidence that budgets and completion dates will be met
Establish and maintain successful information and resource networks and manage sensitive and complex negotiations with key stakeholders.
Operate within your delegation at all times and ensure any risks are reported, managed and monitored throughout the life of the project.
Monitor and review the ongoing relevance and success of project scope, milestones, strategies and plans using the appropriate checklists, handover plans and assurances.
Work closely with the Operations team to agree on staging of works and follow up with delivery updates and revised staging plans as the need arises.
Regular travel, intra and interstate
Incorporate key customer insights into designs to attract target markets and meet Discovery’s brand standards.
Incorporate environmentally sensitive considerations into design and execution decisions in line with the business’s Environmental, Social and Governance (ESG) Strategy.
Skills & Experience
To be successful in this role you will ideally possess relevant tertiary/trade qualifications in construction or equivalent discipline and 5 plus years’ experience in a construction project management role or similar.
Cost estimating
Design and engineering coordination
Project Programming
Managing (through consultants) planning and building rules consent processes
Coordinate approvals with external utility authorities
Managing project budgets
Contract administration of head contractors and major suppliers
Direct management of Discovery Site Co-ordinators and labour hire requirements
Procurement and engagement of suppliers
Site based construction project oversight
Exemplifies personal drive and integrity
Ability to maintain and participate in continuous process improvement
Ability to value manage cost overruns and time extensions
Quality control (defect identification and management)
E/WHS knowledge
Internal and External Stakeholder engagement and management
Measures
Your performance will be measured by your ability to deliver projects on time, on budget and on the approved scope set.
Benefits
Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
Paid Leave Benefits – Parental leave / Volunteer leave / Study leave
Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional association memberships
Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits
Our ESG statement
The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.
Conditions of Employment
Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers License essential.#J-18808-Ljbffr Adelaide, AU, 5001Posted an hour ago Geotechnical Project Engineer - Queensland. Menard Oceania Pty Ltd Job detailsHere’s how the job details align with yourprofile .
Pay$90,000 - $100,000 a year
Job typeFull-time
Shift and schedule8 hour shift
OvertimeLocation
Pulled from the full job description
Salary packaging
Full job descriptionGeotechnical Project Engineer based in Queensland
Menard Oceania is a design and construct specialist geotechnical contractor offering expertise in ground improvement and reinforcement for sites with poor soils. Its treatments eliminate the need for the deep foundations traditionally used to support surface structures. Our scope includes small to large infrastructure-based solutions across a broad range of market segments for private and public stakeholders, including Transport, Dams, Ports and Coastal Infrastructure, Industrial and Commercial Buildings, Heavy Industry and Mining.
Are you a skilled and motivated individual looking to advance your career in the geotechnical engineering field?
We're seeking a dynamic Project Engineer to join our expanding team in Queensland.
Responsibilities:
Oversee site activities for the regions and or companies most technical, higher risk and/or higher contract value projects (including procurement, establishment, construction, verification, and handover phases).
Lead site activities for allocated projects, and effectively deliver works on time, on budget and within design, commercial, quality, safety, and environmental requirements.
Develop and maintain the Menard culture, promoting a positive working relationship with our clients throughout the project lifecycle.
Produce and maintain a high-level of daily, weekly, and monthly reporting in line with company requirements, and to sufficiently manage the day-to-day activities of your Project.
Manage projects with limited day to day involvement from the Regional Manager
Manage and mentor engineers working under you (where allocated)
Implement a market strategy and promote the Menard brand through industry networking and events. Work with the Regional Manager to prepare and give technical presentations to potential clients or key role players in the industry.
Working closely with the Client in the planning and management of day-to-day project activities within our ground improvement projects.
Manage the project life cycle, meeting both company and client expectations.
Support or provide regular forecasts on costs, program, and project results through formal reporting to management on a monthly, weekly, and daily basis.
Work collaboratively with the Site Engineer to supervise site works, ensuring effective coordination and control of supervisory staff.
With the assistance of more senior staff and our contracts manager, handle all contract administration tasks related to the project.
Report on productivity and commercial performance.
Ensure thorough preparation, planning, and procurement of the project well in advance.
With the assistance of more senior staff and our contracts manager, handle all contract administration tasks related to the project.
Report on productivity and commercial performance.
Ensure thorough preparation, planning, and procurement of the project well in advance.
Requirements:
Bachelor of Engineering majoring in Civil Engineering and/or Geotechnical Engineering (or equivalent), Masters preferred.
Minimum 8 to 10 years of engineering experience of which at least 6 in a geotechnical and soil mechanics field as a site or project engineer capacity or equivalent.
Demonstrated experience in managing third party contracts with assistance of a more senior Engineer or project manager from mobilisation, through duration of projects and finalisation of projects.
Demonstrated experience in successful interactions and problem solving under the guidance of a more senior Engineer or project manager, with commercial partners, clients and suppliers, regulatory authorities, and government agencies.
Demonstrated experience in managing and motivating teams of supervisors and site workers.
Basic AutoCAD or similar
Intermediate cost control and commercial understanding
Intermediate interpretation of civil/survey and structural drawings and technical documents
Intermediate understanding of online software
Advanced Microsoft Office (i.e: Excel, Word, Power Point, Project, Outlook,Teams, SharePoint)
Excellent communication skills with the ability to effectively engage with all stakeholders.
Strong commitment to maintaining a robust workplace health, safety, and quality management culture.
Willingness to undergo pre-employment medical screening.
Must be an Australian Citizen or have the right to work in Australia.
What We Offer:
- Superannuation contribution.
- Annual bonus Entitlement
- International Employee Share Scheme
- Living Away from Home Allowance (LAHA) where applicable.
- Supportive and growing company culture committed to employee development.#J-18808-Ljbffr Brisbane, AUPosted an hour ago Technical Consulting Engineer - SDA/DNAC. Cisco Systems, Inc. Technical Consulting Engineer - SDA/DNACLocation:
North Sydney, Australia
Area of Interest
Customer Experience
Job Type
Professional
*None, AI or Artificial Intelligence
Job Id
1422463
Location:North Sydney, Australia
Area of InterestCustomer Experience
Job TypeProfessional
Technology Interest*None, AI or Artificial Intelligence
Job Id1422463
New
What You'll Do
As a TECHNICAL CONSULTING ENGINEER the position has the following responsibilities:
ØProvides expert level technical support to our customers/partners globally (including but not limited to software and hardware upgrades, reactive and proactive maintenance windows, detailed root cause analysis). This can also be both remotely and on-site as required, and cover every phase of the post-sales customer lifecycle – plan, build, run, optimize.
ØSolves product and network problems of high complexity by quickly isolating and resolving issues
ØIncrease customer network uptime by providing independent consultation to solve complex network and product problems, including pro-active/beyond the fix recommendations
ØProvides a technical focus support service that builds trust and enhances customer affinity
ØEffectively utilizes Cisco’s world class lab facilities to simulate customer network issues
ØProvides systems/product training and intellectual property material (internal and external)
ØSubmits complete and correct defect reports in area of expertise
ØBe a strong Customer Advocate, willing to go that extra mile and have a passion for delivering a world class un-paralleled Customer Experience
ØGood business judgement, a comfortable, open communication style, and a willingness and ability to work with teams. Ability to quickly establish credibility with the customer as well as work collaboratively and with technical professionals.
ØHighly focused on results and business outcomes, with a willingness and perseverance to make things happen through effective decision-making abilities
ØPartner with BU Escalation for product issues and enhancements
ØWork closely with their colleagues to achieve common goals
ØStrives to achieve technical excellence and expertise across multiple technologies
Who You'll Work With
ØThe Cisco Network SDA/DNAC solutions team - a dynamic group of technologists passionate about a wide variety of subjects. We love sharing our knowledge and not a day goes by where we do not learn something new from our peers. Our culture thrives on collaboration and teamwork. This small but growing team supports a diverse range of innovative products both Cisco and select partner technologies giving customers a personal single point of contact for issue resolution. Our customers bring us new and exciting challenges and we drive these cases to resolution with our passion to provide our customers with not just an answer but also the best answer, as fast as possible across many technologies.
ØThe Premium HTTS team and some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology.
ØA globally dynamic, diverse and passionate customer experience team that provides 24x7 worldwide technical support
ØA Sydney based team of engineers with varying years of experience (from 2 years to 20+ years)
ØMultiple stakeholders such as Operational Manager (HTOM), Focal Engineer (HTE), Engineering Escalation team and Professional Services Engineer (AS)
Who You Are
ØTypically requires University Degree equivalent along with 7+ years of experience in networking industry especially in a support environment
ØR&S related certifications (CCNP, CCIE)
ØDeliver expert level technical assistance and troubleshooting for resolving critical customer hardware and software issues
ØApplies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
ØEffectively utilize moderate to complex lab setups to recreate and solve problems
ØUse professional expertise to identify and lead support initiatives to improve the supportability of processes and solutions
ØSubmit complete and correct software defect reports in his or her area of expertise
ØAct as a technical expert and provides support on a worldwide basis
ØProvide systems/product training both internally and externally and knowledge base material
ØDocument all actions taken toward resolving customer issues in customer contact tracking database
ØYou can handle a wide range of technical support problems—from simple application or network configuration fixes to deeply complex troubleshooting and problem resolution
ØWork with minimal supervision and exercise discernment within defined procedures to figure out appropriate action
ØExcellent collaboration, verbal, written, analytical, problem identification, problem-solving andcrisis management skills – ability to handle critical customer issues/problems
ØWorking with customers, you can calmly handle critical network problems and can describe complex topics in a way that is appropriate to the expertise of the customer.
ØAbility to determine and provide root cause analysis
ØReview customer data in the form of network topologies, and crash, log, or other diagnostic files for anomalies
ØYou deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
ØYou are able to effectively engage resources outside their team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers
ØAbility to work effectively as a team
ØBe adaptive to change as the business evolves to meet customer requirements
ØFlexible:Autonomous worker with team spirit (essential)
üEager to learn. Technical aptitude to assimilate new learning quickly (essential)
üOut-of-the-box thinker (essential)
üAble to take initiative and drive change (essential)
üPerforms well under pressure and in disruptive environments where priorities can change in response to customer demand (essential)
üWorks on problems of diverse scope where analysis requires evaluation of identifiable factors.
Minimum Qualifications:
ØYou possess a fundamental working knowledge of computer and networking industry, products and protocols including:
üMinimum experience of 7+ years in WAN Architecture & Routing Protocols such as BGP and OSPF
üUnderstanding of Linux systems
üUnderstanding of Virtualization Technologies such as VMWare and KVM
üUnderstanding of Cloud Technologies such as AWS, Azure, and Openstack
üUnderstanding of Security Technologies, digital certificates, X.509, IPSec, TLS, SSL
Desired Skills:
ØStrong documentation skills; to be utilized for case management, knowledge capture, defect management and training
ØWorking knowledge of handling network down situations; this role will be handling S1/S2 Service Requests with limited supervision
ØAbility to drive recreates remotely; many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve
ØVery good understanding and experience on Linux/Unix(Ubuntu/RHEL/CentOS)
ØKnowledge of designing dynamic large-scale, multi-tenant, distributed systems using Java/Cloud (AWS, Azure) environments
ØUnderstanding and experience on Docker an Kubernetes design and troubleshooting the deployments based on containerised environment
ØUnderstanding and troubleshooting knowledge for applications such as postgres/mongodb/redis/kafka/elasticsearch etc.
ØTroubleshooting Java related application issues
ØUnderstanding of Campus Architectures, Software Defined Networking (SDN) & Network Function Virtualization (NFV)
ØMust have a Basic Programming/Scripting Skill (preferably Python)
ØUnderstanding and basic knowledge on networking skills( switching/Routing) and preferred exposure to Cisco Wireless products (WLC & APs) OR Cisco Catalyst platforms (Cat3k, Cat6k and/or Cat9k)
ØPreferrably a CCNA/CCNP certification and/or CCIE or other top level industry certification (MCSE, Linux, VMware) is highly desirable
Industry or Sector Experience:
ØPrior experience in a technical support capacity (advantageous)
ØPrior experience of high-level technical problem solving (essential)
ØTypically requires BE/BS in a technical field (CS/EE preferred) and/or equivalent plus 7 years related experience
Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco.
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have accessto quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.Sign up to receive notifications of similar jobs
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