Wi-Fi and RTLS Engineer. inTechnology Distribution Pty Ltd Full time | inTechnology Distribution | Australia
Posted On 12/06/2023
Job Information Technology
Work Experience 4-5 years
City Bilinga
State/Province Queensland
4225
Job Description Due to phenomenal growth and increasing market demand for Real Time Location Systems (RTLS), we are searching for a result-driven, self-motivated Wi-Fi and RTLS Engineer.
The role's primary focus is to apply your technical expertise (what you bring and what we teach you) to the sales process driving pre-sales and post-sales outcomes as part of our distribution activities.
The role includes delivering professional services, including consulting, training and implementation services for our Real-Time Location Systems (RTLS) technologies.
Our goal is to make you an expert in RTLS and be recognised as such in the marketplace.
The ideal candidate would be a fast learner, a self-starter, customer-focused, and someone with a genuine interest in technology, wireless networking, wireless solutions, Bluetooth Low Energy (BLE) or Ultrawideband (UWB). A working understanding of 802.11 wireless is key. A broad base of experience in areas such as IP networking (routing, VLANs, etc.), computer software systems and servers (including virtual environments), is highly desirable. Previous RTLS experience is a plus, as is experience in the sales lifecycle (from either end).
Principal Duties:
Design RTLS networks, including locators, beacons, access points and associated equipment.
Conduct and document RTLS surveys to implement and support WLANs effectively.
Utilise your expertise in wireless networking to troubleshoot and resolve remote problems.
Provide remote support via phone, web, and email, addressing issues faced by our RTLS and Wi-Fi customers and partners.
Collaborate with the Professional Services team to coordinate end-to-end testing of new software and hardware solutions, ensuring optimal RTLS performance.
Test interoperability with partner solutions, including various WLAN infrastructures such as Cisco, Aruba, Aerohive, and HP, as well as hardware solutions like VoIP, MSE, and UCM.
Gather valuable product and customer feedback, working closely with Engineering, Professional Services, and Support teams to contribute innovative ideas for product development.
Assist in creating technical documentation to enhance knowledge sharing and support resources.
Core Competencies
Minimum of 3 years of recent experience in Wireless LAN, including hands-on implementation and support of 802.11 technology.
Familiarity with Real-Time Location Systems (RTLS) tracking is a plus.
Knowledge of the Ekahau Site Survey tool for WLAN design and support is advantageous.
Strong understanding of L2/L3 networking concepts and wireless security features, such as Access-lists, WPA/WPA2, AES-CCMP, 802.1X/EAP, and PEAP.
Proficient in utilising various networking tools and applications.
Experience working with enterprise-scale networking, information security, and/or Real-Time Location technology is beneficial.
Demonstrated commitment to delivering excellent customer satisfaction.
Exceptional written and verbal communication skills.
Technical Skills and Qualifications:
Proficient in confidently presenting technical solutions to various audiences.
Excellent customer engagement and relationship-building skills.
Ability to discuss Enterprise Software Solutions effectively.
Strong multitasking abilities to handle multiple tasks and projects concurrently.
Solid understanding of core technology fundamentals, particularly in Wi-Fi and networking.
Exceptional customer engagement and relationship-building skills.
The ideal candidate should possess the technical acumen required to excel in the role. They should be confident in presenting technical solutions to diverse audiences, effectively showcasing their expertise and knowledge. Their excellent customer engagement and relationship-building skills will be instrumental in establishing strong connections with clients.
The candidate should demonstrate the ability to discuss Enterprise Software Solutions, understand their intricacies and effectively communicate their benefits to clients. Their strong multitasking abilities will enable them to handle multiple tasks and projects simultaneously, ensuring efficient project management.
A solid understanding of core technology fundamentals, particularly in Wi-Fi and networking, is essential. This knowledge will be a foundation for successfully addressing technical challenges and delivering optimal solutions. The candidate should also possess exceptional customer engagement and relationship-building skills, fostering positive and collaborative client interactions.
Duties and Responsibilities:
Provide On-Site Installation, Validation and Testing of Wi-Fi and RTLS Systems.
Provide Multi-Level Support and Troubleshooting for Partner Channels.
Communicate customer needs to software and hardware designers.
Ability to work under pressure and independently with significant attention to detail.
Ability to work on RTLS and Wi-Fi designs to ensure the installations are consistent with where the hardware is shown on maps.
Maintain customer rapport by examining complaints, identifying solutions, and suggesting improved methods and techniques.
Documentation service and installation actions by completing forms & reports
Your positive attitude, strong customer focus and confident communication style are just what you need to forge a long-term career at our company.
If you don't have the relevant experience, please don't apply.
#J-18808-Ljbffr Posted 8 days ago Enterprise Sales Director in Sydney, Australia. ref. ESR Healthcare Enterprise Sales Director in Sydney, Australia. ref
Enterprise Sales Director (ESD)
Description
Position Summary:
The Enterprise Sales Director (ESD) will represent, present, demonstrate, negotiate and sell suite of solutions to current customers, prospects, consultants, and business partners. Role is focused on growing current customer base; opportunities vary from upgrades, add-ons, and enterprise deals. This role will identify expansion opportunities in our existing client base to ultimately build sales pipeline and generate new revenue.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Maintain accuracy of the sales pipeline, contacts, and activities in Salesforce and other reporting tools.
• Maintain complete knowledge of each account's current and long-term purchase plans and objectives, keeping management informed of all changes in plans, objectives, and key buying influences.
• Develop and maintain consultative sales relationships with all key buying influences in each account, at the executive and senior management levels, and other levels within the customer's organization.
• Demonstrate the entire company solution, services, and hardware portfolio.
• Attend company tradeshows and conferences regionally and nationally.
• Respond to and lead RFP/RFI’s and price systems and configurations.
• Educate and coach business partners, and assist in their prospecting, qualification, proposals, presentations, and closing opportunities.
• Exceed Annual Booking Targets.
• Responsible for increasing revenue and market share within assigned territory.
• Direct sales activities include prospecting, deal qualification, deal velocity, contract negotiations and closing business within current customer base for Spok.
• Establish a relationship with Consultants to help influence opportunities.
• Develop and maintain a relationship with key internal resources to ensure successful collaboration to meet customer needs.
• Develop a selling relationship with the Channel Partners.
Key Performance Indicators:
Quota Attainment
Networking and relationship building
Pipeline growth
Territory Plan
Forecast Accuracy
Base vs. New Logo Mix
Key Sales Activities
Face to Face Meetings (Quality & Quantity)
Phone Conversations with Prospects (resulting in action)
Conference Calls
Discovery Meetings
Demos
Conferences
Territory: Australia
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Bachelor's degree from four-year college or university; and five or more years’ related experience and/or training; or equivalent combination of education and experience.
Preferred Skills and Experience:
Direct healthcare sales experience or experience selling software solutions
Demonstrated proficiency in managing complex sales cycles typically defined as six months or longer with multiple stakeholders, decision-makers, and influencers
Proven history of large, multi-product enterprise sales greater than $200,000, or previous Spok software sales experience
Current active contacts with healthcare industry executives within the territory; CMO, CNO, CIO and/or CEO
Demonstrated understanding of workflow redesign involving technology/software solutions
Committed to sales methodology such as Helping Clients Succeed, Solution Selling, The Complex Sale, etc.
Proficient in use of internal systems for accuracy in forecasting (CRM, Salesforce, Quoting tools, etc.)
Successful record of communicating the business value of strategic software solutions to healthcare executives including CIO, CMIO, CNO, CFO, COO, etc.
Knowledge of how the ACA, ACO’s, insurance companies and other factors influence decisions that healthcare executives make on their buying of technology
Demonstrated understanding of clinical workflow in healthcare organizations
Demonstrated understanding of healthcare procurement procedures and sales cycles
Ability and passion to call suspects, prospects, and leads generated from Marketing
Robust interpersonal skills with evidence of teamwork and collaboration
Exceptional written and verbal communication skills with customers at all levels
Solid process orientation, demonstrated resource management and allocation experience, and the ability to perform multiple tasks simultaneously
Ability to demonstrate enterprise software at all levels within the hospitals
Knowledge of PBX, CTI, & VoIP products, LAN/WAN environments, and/or messaging and paging preferred
Knowledge of emergency notification and call center applications preferred
High level of product knowledge of critical communications, IT, and competitive products preferred
Demonstrated aptitude and success in fostering a solid, value-based, and/or Healthcare/IT relationship preferred
Experience selling on-premise and Software as a Service (SaaS) solutions.
CRM (Salesforce and Sales Process (Altify) experience preferred.
Must be able to travel up to 50%.
Pre screen questionnaire:
1. How much of your time is spent selling to new prospects versus selling back to your current base of customers? (hunter vs. farmer)
2. What is the length of the longest negotiation/sale you've successfully completed?
3. What is the average dollar amount of your deals and what is the highest dollar sale you've ever made?
4. How many times have you over performed in the last 3 years? Quota for 2019: $$$ Achieved: $$$ Quota for 2018: $$$ Achieved: $$$ Quota for 2017: $$$ Achieved: $$$
5. Does that candidate have experience working in a healthcare and/or clinical environment? If so, explain.
6. What is your desired Compensation?
7. What is candidate's Home Location Zip Code
Job Insight:
Must Have:
- Current active contacts with healthcare industry executives within the territory; CMO, CNO, CIO and/or CEO
- Direct healthcare sales experience or experience selling software solutions
- Experience selling on-premise and Software as a Service (SaaS) solutions.
- Must be able to travel up to 50%.
Nice to Have:
- CRM (Salesforce and Sales Process (Altify) experience
- Knowledge of PBX, CTI, & VoIP products, LAN/WAN environments, and/or messaging and paging
- Product knowledge of critical communications, IT, and competitive products
FAQ:
-Who does this position report to?
VP of Sales
-Will there be any direct reports to this person?
No
-Is this new role or replacement?
Replacement
-Is this more of a leadership / managerial role or will this person also have hands on sales target?
This is an Individual contributor role with sales target , this role does has no sales management
-What will be the individual sales target in terms of Dollar amount?
The Quota - $1.5M for 1st year, $2.5M for 2nd year
-What is the on target earning (OTE) / commission for this role?
Around $250K+ US
-What will be the sales territory (geography) in Australia this person will sell into?
All of Australia
-What are some of the target companies / competitors we should target in Australia to recruit such person?
Enterprise software companies in the healthcare industry (Phillips, Medtronic, Vocera) we prefer someone with SaaS experience
-What will be travel requirement?
Could be traveling 50%
-What is the interview process?
TA Screen, Hiring Manager Phone Interview, 2- VP Phone Interviews and SVP Phone Interview – all are being conducted via WebEx
#J-18808-Ljbffr Posted 8 days ago Senior Project Engineer - Cloud & Modern Workplace Specialist (Toowoomba, QLD) EFEX Group Networks & Systems Administration (Information & Communication Technology)
With local specialists in over 20 EFEX branches supported by our national reach, we’re industry-leading experts delivering simplicity to our clients - local, regional & national - with right-sized IT solutions that are just right for them. We have a down-to-earth, accessible approach, speaking business to business, to ensure IT is the best enabler of better business efficiency & productivity for our clients.
The Role:
We're actively seeking a talented Senior Project Engineer to join our dynamic team in Toowoomba. If you're passionate about Modern Workplace and Cloud technologies, this role is tailor-made for you. As a Senior Project Engineer, you'll play a pivotal role in ensuring the successful execution of projects, adhering to stringent quality standards, time constraints, and budget limitations, all while meeting both contractual requirements and company budgetary guidelines.
Key Areas of Focus:
Project Engineering: Oversee the implementation of client and internal projects, ensuring they're completed within designated timeframes and budgets, and ultimately delivering successful outcomes for both our clients and EFEX.
Solution Design: Collaborate closely with our Presales team, providing essential client background information to facilitate effective project scoping and solution design.
Modern Workplace Expertise : Leverage your in-depth understanding of Modern Workplace solutions to design and implement cutting-edge environments that foster collaboration, productivity, and agility.
Cloud Proficiency: Harness your expertise in cloud technologies to architect and deploy scalable, secure, and resilient cloud solutions, enabling our clients to embrace the benefits of cloud computing.
About You:
We're seeking a candidate who embodies the following qualities and experiences:
Exceptional Attention to Detail: Your meticulous approach ensures that no aspect of a project goes unnoticed, guaranteeing the highest quality deliverables.
Outstanding Customer Service Skills : You understand the importance of client satisfaction and are dedicated to delivering exceptional service at every touchpoint.
Cloud and Modern Workplace Proficiency: Your hands-on experience and deep expertise in Modern Workplace and Cloud technologies set you apart, allowing you to architect and implement innovative solutions that drive business transformation.
Risk Management Expertise : Your ability to foresee potential risks and identify delays ensures the smooth execution of projects, mitigating issues before they arise.
Network Proficiency : You possess hands-on experience in VOIP/ISP network design and implementation, coupled with relevant network vendor certifications.
Microsoft Technology Proficiency : Your expertise within the Microsoft technology ecosystem, backed by MCSA/MCSE certifications, particularly in Windows Server & Cloud, positions you as a trusted advisor in driving Microsoft-centric initiatives.
Virtualization Experience : You're well-versed in VMware/Hyper-V design and implementation, enabling you to architect virtualized environments that optimize performance and resource utilization.
SharePoint Migration Skills : You have a proven track record of successfully migrating SharePoint environments, ensuring seamless transitions and minimal disruption.
Initiative and Proactive Problem-Solving : You're not afraid to take the lead and tackle challenges head-on, both technically and in terms of meeting client expectations.
Effective Communication : Your strong written and verbal communication skills enable seamless collaboration with team members and clients alike.
Time Management Mastery : You excel in managing your time efficiently and prioritizing tasks effectively, ensuring timely project delivery.
What We Offer:
Competitive Salary: We recognize and value your expertise, offering top-tier compensation commensurate with your skills and experience.
Supportive Work Environment : At EFEX, we foster a culture of collaboration, support, and mutual respect, where your contributions are valued and recognized.
Birthday Leave : Take a well-deserved day off to celebrate your special day, because we believe in recognizing and celebrating our team members' milestones.
Opportunities for Ongoing Growth and Development : Your career progression is important to us, and we provide the necessary tools, resources, and support for your professional development and growth.
Varied and Engaging Role : With a diverse range of projects and clients, you'll face new challenges and opportunities for growth every day, keeping your work exciting and fulfilling.
Room for Advancement: As EFEX continues to expand and evolve, there will be ample opportunities for career advancement and professional development for those who are eager to seize them.
Join us and become a key player in reshaping the IT landscape for businesses nationwide!
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#J-18808-Ljbffr Posted 8 days ago Wi-Fi and RTLS Engineer. inTechnology Distribution Pty Ltd Full time | inTechnology Distribution | Australia
Posted On 12/06/2023
Job Information Technology
Work Experience 4-5 years
City Bilinga
State/Province Queensland
4225
Job Description Due to phenomenal growth and increasing market demand for Real Time Location Systems (RTLS), we are searching for a result-driven, self-motivated Wi-Fi and RTLS Engineer.
The role's primary focus is to apply your technical expertise (what you bring and what we teach you) to the sales process driving pre-sales and post-sales outcomes as part of our distribution activities.
The role includes delivering professional services, including consulting, training and implementation services for our Real-Time Location Systems (RTLS) technologies.
Our goal is to make you an expert in RTLS and be recognised as such in the marketplace.
The ideal candidate would be a fast learner, a self-starter, customer-focused, and someone with a genuine interest in technology, wireless networking, wireless solutions, Bluetooth Low Energy (BLE) or Ultrawideband (UWB). A working understanding of 802.11 wireless is key. A broad base of experience in areas such as IP networking (routing, VLANs, etc.), computer software systems and servers (including virtual environments), is highly desirable. Previous RTLS experience is a plus, as is experience in the sales lifecycle (from either end).
Principal Duties:
Design RTLS networks, including locators, beacons, access points and associated equipment.
Conduct and document RTLS surveys to implement and support WLANs effectively.
Utilise your expertise in wireless networking to troubleshoot and resolve remote problems.
Provide remote support via phone, web, and email, addressing issues faced by our RTLS and Wi-Fi customers and partners.
Collaborate with the Professional Services team to coordinate end-to-end testing of new software and hardware solutions, ensuring optimal RTLS performance.
Test interoperability with partner solutions, including various WLAN infrastructures such as Cisco, Aruba, Aerohive, and HP, as well as hardware solutions like VoIP, MSE, and UCM.
Gather valuable product and customer feedback, working closely with Engineering, Professional Services, and Support teams to contribute innovative ideas for product development.
Assist in creating technical documentation to enhance knowledge sharing and support resources.
Core Competencies
Minimum of 3 years of recent experience in Wireless LAN, including hands-on implementation and support of 802.11 technology.
Familiarity with Real-Time Location Systems (RTLS) tracking is a plus.
Knowledge of the Ekahau Site Survey tool for WLAN design and support is advantageous.
Strong understanding of L2/L3 networking concepts and wireless security features, such as Access-lists, WPA/WPA2, AES-CCMP, 802.1X/EAP, and PEAP.
Proficient in utilising various networking tools and applications.
Experience working with enterprise-scale networking, information security, and/or Real-Time Location technology is beneficial.
Demonstrated commitment to delivering excellent customer satisfaction.
Exceptional written and verbal communication skills.
Technical Skills and Qualifications:
Proficient in confidently presenting technical solutions to various audiences.
Excellent customer engagement and relationship-building skills.
Ability to discuss Enterprise Software Solutions effectively.
Strong multitasking abilities to handle multiple tasks and projects concurrently.
Solid understanding of core technology fundamentals, particularly in Wi-Fi and networking.
Exceptional customer engagement and relationship-building skills.
The ideal candidate should possess the technical acumen required to excel in the role. They should be confident in presenting technical solutions to diverse audiences, effectively showcasing their expertise and knowledge. Their excellent customer engagement and relationship-building skills will be instrumental in establishing strong connections with clients.
The candidate should demonstrate the ability to discuss Enterprise Software Solutions, understand their intricacies and effectively communicate their benefits to clients. Their strong multitasking abilities will enable them to handle multiple tasks and projects simultaneously, ensuring efficient project management.
A solid understanding of core technology fundamentals, particularly in Wi-Fi and networking, is essential. This knowledge will be a foundation for successfully addressing technical challenges and delivering optimal solutions. The candidate should also possess exceptional customer engagement and relationship-building skills, fostering positive and collaborative client interactions.
Duties and Responsibilities:
Provide On-Site Installation, Validation and Testing of Wi-Fi and RTLS Systems.
Provide Multi-Level Support and Troubleshooting for Partner Channels.
Communicate customer needs to software and hardware designers.
Ability to work under pressure and independently with significant attention to detail.
Ability to work on RTLS and Wi-Fi designs to ensure the installations are consistent with where the hardware is shown on maps.
Maintain customer rapport by examining complaints, identifying solutions, and suggesting improved methods and techniques.
Documentation service and installation actions by completing forms & reports
Your positive attitude, strong customer focus and confident communication style are just what you need to forge a long-term career at our company.
If you don't have the relevant experience, please don't apply.
#J-18808-Ljbffr Posted 8 days ago Auszubildender zum Fachinformatiker Systemintegration (w/m/d) TeamFON GmbH Wen suchen wir? Unsere interne IT plant, installiert, wartet und administriert Systeme sowie Netzwerke und setzt Kenntnisse im Bereich der Betriebssysteme, Rechnernetztechniken und Protokolle ein. Zur Unterstützung unseres Teams suchen wir ab September 2024 für den Standort München einen Auszubildender zum Fachinformatiker Systemintegration (w/m/d) Deine Aufgaben Unterstützung unserer Partner und Kunden bei komplexen IT-Problemen im Rahmen des Produkt-Supports Systematische Fehlererkennung und -behebung der eingesetzten Hard- und Software Unterstützung in der Installation, Konfiguration und Administration von Systemen gemeinsam mit unserem IT-Team Administration und Support von Linux Servern Scripting (z.B. Bash, Python) Mitwirkung bei abwechslungsreichen IT-Projekten Dein Profil Mittlere Reife, Fachabitur oder Abitur mit guten Noten in Deutsch, Mathematik und Englisch Der Umgang mit Computer und Technik fällt dir leicht Du denkst analytisch und gehst offen und logisch an Herausforderungen heran Du verfügst über eine hohe Lern- und Leistungsbereitschaft Wir verlangen von Dir keine weitreichenden Vorkenntnisse. Mitzubringen sind Interesse an technischer Informatik sowie dem systemnahen Programmieren Teamfähigkeit und eine selbstständige Arbeitsweise zeichnen dich aus Dein zukünftiger Arbeitsplatz Spannende Aufgaben in einem innovativen und interessanten Arbeitsumfeld Ein unbefristetes Arbeitsverhältnis und intensive Einarbeitungsphase Attraktives Einkommen und soziale Zusatzleistungen Fachliche und persönliche Weiterbildungsmöglichkeiten Regelmäßige Teamevents, Freie Getränke, Kaffee und frisches Obst Familiäre Arbeitsumgebung in kleinen Büros mit offenen Türen und in Stammstrecken Nähe Familienfreundliche und flexible Arbeitszeitmodelle Mit Möglichkeit auf Mobile Office und jährlich bis zu 2 Wochen Arbeiten aus dem EU-Ausland Über uns Als Teil der STARFACE Group (zu der auch die STARFACE GmbH und estos GmbH gehören) hat es sich die TeamFON GmbH zum Ziel gesetzt, die Business-Kommunikation so einfach und zukunftssicher wie möglich zu gestalten. Dabei stehen individuelle, anwenderfreundliche und auf unsere Kunden zugeschnittene Kommunikationslösungen im Mittelpunkt. TeamFON gilt als Innovationsführer für multi-mandantenfähige Telefonanlagen und cloud-basierte VoIP-Kommunikation. Gehostet wird ausschließlich in Deutschland. „TeamSIP Centrex“ und „TeamSIP Cluster“ sind zukunftssichere Kommunikationslösungen, die weit mehr bieten als Telefonie. Durch die Entwicklung moderner mobiler Apps machen wir Business-Kommunikation ortsunabhängig, einfach und gleichzeitig sicher. Aktuell beschäftigt die STARFACE Group ca. 250 Mitarbeiter. Der Hauptsitz der 2005 gegründeten TeamFON GmbH ist in München. Hast Du Lust, Teil der STARFACE Erfolgsgeschichte zu werden? Wir freuen uns, Dich kennenzulernen! TeamFON GmbH Schloßschmidstr. 5 | München Tel.: Fax: E-Mail: Posted 8 days ago SEO Onpage Optimierer (m/w/d) Seocomplete GmbH Wir sind eine renommierte Online-Marketing-Agentur aus Dortmund und vergeben zu sofort Stellen für SEO Onpage Optimierer (m/w/d) in Teilzeit (ca. 30 Wochenstunden, flexibel). Wir bieten Unbefristetes Arbeitsverhältnis Attraktive Vergütung Technisch neuster Stand (VoiP, Office 365) Teilzeitbeschäftigung (flexibel, sozialversicherungspflichtig) Modernste, voll klimatisierte Büroflächen Atemberaubender 1. Reihe Ausblick auf den Phönix-See in Dortmund Für Mitarbeiter zugängliche Sonnenterrasse am See Frisches und kostenloses Obst und Getränke Regelmäßige Firmenevents (Grillevents, gemeinsames Frühstücken) Sehr gute Verkehrsanbindung (Bus oder Bahn) und kostenlose Parkplätze Einen sicheren Arbeitsplatz in einem schnell wachsenden Unternehmen Ihre Tätigkeiten Anpassungen im Backend von Webseiten durchführen (z.B. Einpflege von Texten innerhalb von CMS- und Shopsystemen) Onpage-Optimierungen Kundensupport (per Email, telefonisch) Ihr Profil Kenntnisse im Umgang mit den wichtigsten CMS- und Shopsystemen Kenntnisse in HTML, CSS oder PHP von Vorteil Erfahrung im Bereich SEO / Suchmaschinenoptimierung Erfahrung im telefonischen Kundenkontakt Fundierte Kenntnisse im Umgang mit Office-Produkten Sehr gute kommunikative Fähigkeiten Kontakt Firmen-Auszeichnungen ++ Kununu Top Company (Von Mitarbeitern empfohlen) ++ ++ Kununu Open Company (Wir leben Offenheit) ++ Die Beschäftigung in Voll- oder Teilzeit orientiert sich an den Öffnungszeiten des Betriebes: Mo-Fr 8-17 Uhr. Ergreifen Sie die Möglichkeit ein wichtiger Teil unseres Teams zu werden! Bewerben Sie sich bitte per E-Mail unter oder direkt über Onlyfy. Ansprechpartner: Hr. Pagels Bei Fragen können Sie auch gerne unter der durchrufen. Vielen Dank! Posted 8 days ago Level 2.5 Service Desk Engineer. Hays IT Level 2.5 Service Desk Engineer job available | Permanent | Melbourne North-West | ASAP Your new company A growing Managed Service Provider in Melbourne's North-West requires a Level 2.5 Service Desk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements.
Your new role
In this exciting new role, you will be:Providing 2nd and 3rd level remote and onsite IT support for clients. Supporting a broad range of clients to resolve high level IT issues escalated within the Service Desk. Performing technical support of servers, network and hardware. Assisting with the delivery of infrastructure projects. Delivering a high level of customer service and communication. Handling escalations, whilst mentoring and training of Level 1 & Level 2 Service Desk Engineers. What you'll need to succeed
To be successful in this role, you will have: Demonstrated experience of providing level 2 & 3 IT support both onsite and remote. Sound knowledge of Office 365, Windows Server, Microsoft Exchange, Hyper-V, Backup technologies, VoIP and Network troubleshooting. Experience with N-central is desirable. Highly developed troubleshooting and problem-solving skills. Excellent customer service & communication skills, both verbal and written. A tertiary education in Information Technology as well as Azure, Microsoft, Sophos and ITIL certifications are beneficial. Prior experience working within a Managed Service Provider or Consultancy organisation is highly advantageous. Current driver's license and access to a vehicle is required. What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now If you're interested in this role or know of someone who may be, please click 'apply now' or forward an updated CV to
#2853582 Posted 8 days ago It Systems Administrator. Analytic Partners, Inc. Position: IT Systems AdministratorLocation: Analytic Partners Australia Pty Ltd., Suite 2, Level 23, 111 Pacific Highway, North Sydney NSW 2060Analytic Partners Recognized as a Leader by The Forrester Wave, Marketing Measurement & Optimization, Q3 2023 Report "Analytic Partners dominates with data-driven marketing insights." We are the Commercial Intelligence industry leader and the first to do it! We help brands use data to drive business growth, and we do this using a combination of technology and expert guidance that helps companies make the best possible decisions. Our Commercial Decision Platform GPS-Enterprise is the machine that turns data into actionable insights and our ROI Genome is our proprietary intelligence layer comprised of 20+ years of Analysis, Insights, and Learning. We measure the impact of Product, Sales, Operations, Customer Data and outside factors such as competitors, economic changes, seasonality, consumer mobility, and more to deliver impact. Our customers drive business growth by leveraging our technology and expert analyst!We're growing fast, with global operations across our full-service offices in New York City, Miami, Broomfield, Charlottesville, Dallas, Dublin, London, Paris, Hamburg, Munich, Sydney, Melbourne, Singapore, and Shanghai.What you'll be doing: The IT Systems Administrator will work in a diverse environment, including network operations, internet service providers, and data centers (e.g., Amazon, Azure, and climate-controlled, on-prem server rooms). This person will offer a wide range of services based on user support, troubleshooting, design, installation/upgrading, and configuration of operations systems, facilities, network devices, laptops, and mobile devices. This role will work in a team and individually.Understand and participate in operating, supporting, and maintaining networks, servers, laptops, AV systems, and mobile devices for our end-users.Support end-users, including the customer engagement team (CET), Technology Engineering (TE), Product Management, Human Resources, Finance, and other support services teams.Operate and support platforms/services like Office 365, OpenDNS, Lansweeper, Exchange, and Active Directory.Support and manage the IT support ticket system JIRA, including the back end and service SLAs.Administrate Azure and Office365Support configurations deployment, including software and hardware upgrades of networking devices, routing protocols, network security, Wi-Fi, and VoIP. Engage with support vendors and manufacturers for support and upgrades. Set up, deploy, and support office desks and conference room technology (e.g., monitors, port replicators, webcams, AV systems, etc.).Make recommendations to help improve overall IT functions and solutions.Support / operate backups.Monitor AV/AM, IDS, and logging operations.Setup /configure and maintain devices using Intune and Lansweeper.Maintain inventory control. Support technology projects as required.Participate in 7x24 on-call schedules to support our global office and user deployment.Work in a team or alone or both from time to timeWhat we look for in you:3-4 years of IT System Administrator experience with a minimum of 1-2 years of experience in network troubleshooting.Bachelor preferred, or associate degree or equivalent experience.Experience with Microsoft Azure IT System Administration. Experience with AWS cloud is a plus.Experience with MS IntuneUse tools such as screwdrivers to install monitor arms, install a hard drive, or fix an AV unit. Have an interest in bringing knowledge to corporate IT. Excellent work organisation, self-management, communication, and interpersonal skills. Value continuous learning, professional growth, and development.Exceptional problem-solving skills and ability to resolve issues across our offices and remote teams.Challenge the status quo and always look to improve.Support assigned work streams and projects. Like to wear multiple hats and jump in to get the job done.Receptive to feedback and proactive about finding solutions.Enjoy working with people, being a team player, and being flexible to adapt to new working environments.A multi-tasker with good time management skills who can handle deadlines. Support a global operation that (follows the Sun model). Capacity to listen, be curious, display a learning orientation geared towards understanding different perspectives, and the ability to apply these talents when making decisions and working with employees at all levelsOur differentiator is – Our People! We hire the brightest talent and develop them into leaders. We foster a culture of PEOPLE, PASSION and GROWTH.People: We value our people, customers, and partnersPassion: We love what we doGrowth: Unlimited growth means unlimited potentialAP is a customer-focused, team-oriented organization where innovation and results are rewarded, and individuals can chart the course of their own a woman founded and led company, this has meant supporting a meritocracy where everyone has opportunities to achieve their best and ensure we foster an environment of diversity, equity, and inclusion. In practice this means we will not only work to recruit a diverse workforce, but also maximize the full potential of all of our people. You can read more about our commitment to DEI hereAdditionally, Analytic Partners participates in the E-Verify program in certain locations, as required by law.#LI-Hybrid #J-18808-Ljbffr Posted 8 days ago Customer Service Specialist. Workforce Australia for Individuals About UsConsumer Finance and Everyday Banking Operations (CFEBO) complete operational processes for our CBA consumer finance products. This includes operational processes for credit cards, personal loans, and home loan activities such as post settlements, discharges, construction loans, progress payments and government teams include customer facing Contact Services and provides the operational support to the Cash and ATM needs of the group. We are primarily located in Adelaide, Melbourne, Perth and Sydney, and together we focus on providing an efficient and high-quality service with a clear differentiation in meeting and exceeding our customers' needs. See yourself in our TeamOur Credit Card Disputes Helpline is a specialised team that supports customer and frontline branch enquiries in relation to disputed transactions on customer debit and credit cards. These disputes can vary from duplicate transactions, unauthorised transactions, refund enquiries and unfilled goods sent. We are a fast paced, high touch call centre environment that strives to provide exceptional service,… Do you possess IT support experience? Does problem-solving and landing on solutions make you happy? We're looking to expand our team! Due to continued growth in our business, we are seeking an experienced IT Customer Support Officer to join our team at our brand-new support office! This is an important hands-on role in our business and offers a great opportunity for a dedicated individual to make a difference ResponsibilitiesTroubleshoot software and hardware problems and provide resolutionsProvide IT systems and hardware support to retailers and office staffLog support case tickets ensuring appropriate priority is assignedFollow up support requests and provide consistent updates to retailers and staffAssist in the initial setup of devices including laptops, mobile phones, tablets, and other IT assetsInstall and update the appropriate software for office staffProvide Microsoft 365 support inclusive of user account creationConduct system training sessions with retailers and office staffEnsure effective use of applications and IT equipmentDesiredRelevant educational qualification in IT or computer science is requiredIt is essential to possess at least 12 months of work experience in a similar role, with a thorough understanding of IT systems and hardwareExperience working with Microsoft Office 365 is essentialExperience working in a similar role within the retail sector would be highly regardedExcellent customer service and communication skillsAdvanced Microsoft Excel skillsMust be a problem solver who can interpret information presented in a variety of ways and provide solutionsPatience is important as you will be providing support to stakeholders with differing levels of IT understanding and experienceThe ability to work independently using initiative and also as part of a team with guidance and directionBenefits & PerksGenerous staff discountsContinual support and trainingFlexible and very positive work environmentSituated in a convenient location in a brand new custom-designed support office!Close to public transportAmple on-site vehicle parkingThis role provides the successful candidate with an opportunity to drive positive outcomes daily! You will be a key member of our team and provided with the guidance and support to thrive. If you believe you possess the desired skills, experience, and passion to join our team please apply now. Only shortlisted applicants will be contacted. All applications are strictly confidential.Summary of role requirements:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, Afternoon1 year of relevant work experience required for this roleWork visa can be provided for this roleExpected salary: $70,000 - $80,000 per year Job Description (ICT Customer Support Officer)Position Overview:In response to continuous expansion, we are seeking a proficient and versatile technical engineer to join our team in Sydney. As an ICT Customer Support Officer, you will play a pivotal role in providing support, education, and guidance for the deployment and maintenance of computer systems infrastructures and networks. Additionally, your responsibilities will include diagnosing and resolving technical issues, collaborating with our solution architects on diverse projects, and contributing to the growth and optimisation of our technical selected candidate will work closely with our Solution Architects on projects such as:• Multi-site SDWAN deployments carrying voice & data• AWS | Azure and Private Cloud services in the IaaS and PaaS space• Automation and data analytics• Complex networks supporting critical physical infrastructure (CCTV, BMS, Access Control, Voice, Data)• Highly resilient virtualisation infrastructure in our private cloud• Cloud VoIP telephony• Medium and large scale modern management projects, migrating organisations to utilise Microsoft 365 technologies and Responsibilities:• Design, construct, and maintain internal client networks and systems across the entire infrastructure stack, including Network, Server, Storage, and Virtualisation.• Develop and maintain high-resilience SD-WAN networks, specifically designed for applications demanding exceptional reliability, such as voice and real-time video.• Contribute to the re-architecture of platforms and lead migration projects, transitioning key applications to Azure Cloud, Microsoft 365, and AWS.• Produce high-quality documentation post-project to ensure a seamless transition to Business-As-Usual (BAU) for the Service Desk team.Technologies:This role involves working with a range of technologies, and while expertise in multiple areas is preferred, proficiency in all is not mandatory. Some of the technologies are:• Routing (OSPF/iBGP/eBGP)• Virtualisation (VMWARE, Hyper-V)• Core & Access Networks• Remote Access (IPSEC, OpenVPN, WireGuard)• Monitoring (SNMP, Netflow)• Storage (NAS, SAN, SDS)• WAN Services (NBN, Fibre, Fixed Wireless, 4G/5G)• Security (Firewalls, IDS/IPS)• Microsoft AD, Azure AD, Office 365, Intune/Endpoint Manager• Public Cloud (AWS, Azure)• OS (Windows desktop, Windows Server, Linux, macOS) + common application stacks on them (Active Directory, RemoteApp, etc)• Voice (SIP Trunks, Virtual PBX, Handsets, Softphones)• Backup (Local, Cloud)• Physical Security (CCTV, Access Control)• Collaboration (Teams/Zoom Rooms)Highly Valued Products/Services Knowledge-Administration:Applicants with expertise in the following areas will be highly valued:• NinjaOne RMM Administrator and configuration• Peplink Network InControl Administrator and Configuration• Unifi Network Administrator and Configuration• VMWare and Esxi Administration and configuration• Nakivo Backup Administrator and configuration• Synology NAS Administrator and Configuration• MS Intune/Endpoint Manager Administrator and Configuration• MS Entra ID Administration and Configuration• MS Security and Compliance Administrator and Configuration• MS SharePoint Administrator and configuration• SQL Query knowledge• BrightGauge Administrator and configurationRequirements:• Proven experience in designing, implementing, and supporting solutions across multiple technologies.• Ability to identify complex problems, evaluate options, and select effective solutions.• Experience in project management and service-oriented architecture.• Meticulous attention to detail.• Background in Managed Service Providers (MSPs) is preferred.• Relevant certifications are desirable but not mandatory.• Possession of a valid driver's license and own Type: Full-time• Salary: $115,000.00 – $122,000.00 per year + super (salary bracket: depending on experience and capabilities)• Schedule: 8 hour shift• Supplemental pay types:o Bonuso Commissiono Performance bonus• Ability to commute: Alexandria, NSW 2015: Reliably commute• Expected Start Date: as soon as possibleWe look forward to hearing from you! Stay safe onlineCyber criminals are taking advantage of COVID-19. Be careful about who you give your information to.Never give your bank or credit card details or date of birth when applying for a job.Check if the job is genuine by researching the business and contacting them before this job ad is broken, incorrect, suspicious or offensive, report this job . attach_money attach_money Salary not specified work_outline work_outline Full time position, Permanent position calendar_today calendar_today Closes 20 Apr 2024, 12:00 AM #J-18808-Ljbffr Posted 8 days ago It Support Officer Sea Nv2. Softtest pays pty ltd Australian Citizens With NV2 Clearance previous defence exp preferred. Highly developed knowledge of: Exchange and AD administration Message Transfer Agents Microsoft Skype administration Carry phone, be on an on-call roster Experience with XMPP chat tools Expertise with Lotus Domino products Experience with VoIP trunking Strong communication and interpersonal skills. Familiarity with Nutanix, Fortinet family of software, Cisco networking, HYKU, Citrix, Microsoft products, Titus, Liquidware, Ivanti, Red Hat, Tanium, Netbox, Carbon Black, ICINGA system monitoring, and Prometheus. Previous Minerva experience is desirable. Experience with ADF CIS reporting processes and procedures Posted 8 days ago
