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Manager, Client Services & Engagement Green Building Initiative, Inc. Supervisor VP, Programs & Services
Travel Requirements Client services managers are required to travel and participate in events where GBI hosts booths and tabletops. These events are throughout the year and efforts are made to spread out assignments between staff members. Travel requirement is estimated at 10-15% or two times per quarter.
Supervisory Responsibilities This role has no supervisory responsibilities.
Responsibilities Specific
CLIENT SERVICES – PUBLIC AND PRIVATE SECTOR (60%) Provide highly detailed project management and administration of building certification projects, often with tight deadlines. Proactively follow up with clients as needed to ensure their projects stay on schedule. Address client questions regarding the assessment process and next steps and facilitate getting answers to technical questions from GBI technical support staff. Facilitate assessor introduction and assessment scheduling. Administer assessment reporting, including review by GBI technical staff, quality control, and issuance of reports to clients. Provide additional support as needed and/or requested for high-volume clients, such as delivery group training, communicating with multiple levels of personnel regarding the project(s), and finding solutions to project barriers. Log all client communication in and ensure adherence to GBI standards regarding Salesforce usage and data entry. Act as a liaison between the client and GBI technical experts. Schedule and facilitate conference calls for clients, pulling the appropriate GBI technical expert in for consulting, as necessary. BUSINESS DEVELOPMENT/SALES SUPPORT (25%) Provide backup as needed for administration of sales activities, such as quoting, order processing, vendor setup, contract administration, A/R collection, etc. Coordinate with accounting as needed regarding client invoicing. Support clients on live chat and escalate inquiries as necessary to senior staff. Address inquiries submitted through the website or and escalate project inquiries as necessary to senior staff. Encourage and sell the use of new products and modules offered under the GBI brand. Assist in the development of promotional and marketing materials as needed. Attend conferences and other events as requested and follow up with leads as appropriate. Schedule and conduct lunch & Learns and calls with prospective clients. Follow up and vet leads as requested, including but not limited to:Green Globes Emerging Professionals, Green Globes Professionals, Guiding Principles Compliance Professionals, Green Globes Fellows, and Guiding Principles Compliance Fellows. Webinar Attendees. Owner/Managers of previously certified buildings. Live chat, website, phone calls, and info box inquiries. Log all client communication in and ensure adherence to GBI standards regarding Salesforce usage and data entry. EDUCATION AND MEMBERSHIP (10%) Follow up on membership/community leads and address questions as needed. Work closely with VP, Engagement and Senior Director, Membership & Community to follow up with large and small potential members and work together on building cases for renewals. Support targeted outreach efforts in new markets. Assist with creation and delivery of curriculum for client training and professional development:Create/edit PowerPoint presentations as requested. Deliver presentations on webinars or in-person as requested. Support creation of and continuous updating of Green Globes, Emerging Professionals, Green Globes Professionals, Guiding Principles Compliance Professionals, Green Globes Fellows, and Guiding Principles Compliance Fellows trainings. Assist with managing Continuing Education Provider credentials through all applicable associations (as backup) Assist clients pursuing GBI offered training programs, including Green Globes Emerging Professional, Green Globes Professional, Guiding Principles Compliance Professional trainings. Award and distribute training certificates as necessary for training programs and webinars. Administer Green Globes Assessor webinars and newsletters quarterly. ADMINISTRATION (5%) Assist with administrative data entry as needed. Perform Salesforce “auditing” on a weekly basis and as needed. Create procedures guidance for miscellaneous processes. Pull reports from Salesforce, organize data, and create spreadsheets as needed. Test new products, materials, and modules offered under the GBI brand. First Three Months - Training Requirements Formal - Green Globes Professional training & certification. Formal - Guiding Principles Compliance training & certification. Qualifications 2-3 years of office experience preferred. Strong organizational skills and high detail orientation. Sales or fundraising experience is extremely helpful; confidence asking for money is required. Exceptional customer service orientation. Strong problem solving and decision-making ability. Online Webinar Platform Experience (MS Teams, Zoon, and/or GoToWebinar). Advanced level writing/content creation skills. Technical aptitude with strong computer literacy; proficiency with Microsoft Office. Excellent written and verbal communication skills. Initiative-taking and proactive, capable of working with limited supervision. Fluent in second language a plus. Education Required – associate degree in related field or an equivalent combination of education and work experience. Apply Method
Please send your cover letter and resume to Requirements Work remotely without supervision with the assurance of quiet and stability appropriate for a work environment. Provide your own internet access. Minimum download speed is 15 mbps (30+ mbps recommended). Minimum upload speed is 2 mbps (5+ mbps recommended). Occasional travel is required; training in one or more locations. Candidate must reside within the United States. PandoLogic. Category:Customer Service, Keywords:Client Services Manager, Location:Phoenix, AZ-85013 Phoenix, AZ, US, 85013Posted 2 hours ago Executive Welding Specialist. Kirchhoff Automotive · Creates welding procedures to guide production and welding personnel relating to specification restrictions, material processes, pre- and post-heating requirements that involve use of complex alloys, unusual fabrication methods, welding of critical joints, and complex post-heating requirements. Chillicothe, OH, US, 45601Posted 2 hours ago Managing Editor, Scientific Publications. American Physical Therapy Association This position will lead the journal program within the Research Strategies Department of the Scientific Affairs Unit, collaborating with out-of-house journal editors and staff colleagues in the publication of APTA’s flagship peer-reviewed journal, PTJ: Physical Therapy & Rehabilitation Journal . Contributes to the advancement of scientific publication in physical therapy/rehabilitation with an eye toward innovation and PTJ ’s expressed purpose of helping to improve patient care. Manages the journal’s staff, editorial/production contractors, and the relationship with APTA’s co-publishing partner, Oxford University Press (OUP). Oversees and directs Editorial Office operations and editorial/production and ensures quality control. Partners with the Editor-in-Chief, Editorial Board, and OUP in developing best-practice policies and procedures for peer review integrity and for navigating new developments in the field of scientific publication and dissemination. Collaborates with editors and staff to implement strategies to enhance author experience, content dissemination, and reader engagement. Alexandria, VA, US, 22305Posted 2 hours ago Cloud Security Architect - Advisor (Remote) Fannie Mae The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here. Plano, TX, US, 75023Posted 2 hours ago Manager, Programs & Communications. Academy for Radiology & Biomedical Imaging Research o In collaboration with the Communications Specialist, deliver effective memberfacing materials and messages to constituent groups related to programming. o In tandem with Academy’s communications specialist, cultivate and sustain strong relationships with Academy member’s communication and programming staff. • In coordination with Academy leadership ensure logistical and operational needs, including event spaces, vendor agreements, and related requirements for events including the annual Spring Meetings and Events and annual Academy presence at the RSNA meeting. • Advocacy/Government Relations Responsibilities o In coordination with the Director of Government Relations, ensure execution of annual spring events and Hill Day including room logistics, Congressional meetings, and participant interfacing. • Academy/Patient Advocacy Group (PAG) responsibilities o Lead recruitment and engagement o In collaboration with the Communications Specialist, maintain collaborations o Develop substantive relationships between early career investigators and PAGs o Identify interests in any imaging related issue areas; o Identify new collaborations with PAGs; and o Develop and initiate collaborative initiatives/collaborations between members that will further the Academy's mission. • Other duties as assigned. 4-year degree in communications, political science, or similar program. • 4+ years of experience of experience implementing programmatic efforts. • Commitment to diversity, equity, and inclusion efforts. • Excellent organizational, verbal, written, and interpersonal skills with demonstrated effectiveness working in a team environment. • Must communicate effectively with management, colleagues, and volunteer leaders. • Experience managing digital and in-person meetings and events. • Non-profit association experience is a plus. • Knowledge of the National Institutes of Health (NIH) is a plus. Preferred Skills • Microsoft Office Suite • MemberLeap • Wufoo • Wordpress • Canva PandoLogic. Category:Marketing & Biz Dev, Keywords:Communications Specialist, Location:Washington, DC-20036 Washington, DC, US, 20036Posted 2 hours ago Welding Specialist. Kirchhoff Automotive · Creates welding procedures to guide production and welding personnel relating to specification restrictions, material processes, pre- and post-heating requirements that involve use of complex alloys, unusual fabrication methods, welding of critical joints, and complex post-heating requirements. Bainbridge, OH, US, 45612Posted 2 hours ago Database Developer. American Speech-Language-Hearing Association In this role, your primary focus will be on fulfilling the organization’s data and analytics requirements. You will play a key role in developing and maintaining robust data extraction and reporting processes, encompassing SQL query writing, stored procedures, views, and SSIS packages. Additionally, you will contribute to ensuring data quality, crafting technical documentation, and undertaking various data stewardship responsibilities. Furthermore, you will be instrumental in offering end-user support, diagnosing issues, implementing solutions, and documenting procedures. Rockville, MD, US, 20850Posted 2 hours ago Executive Office Coordinator. American Society of Association Executives (ASAE) ASAE helps associations, and the professionals who lead, manage, and work in them, transform society through the power of collaboration. We are looking for someone to join our team as the Executive Office Coordinator. Candidates must be able to work in a diverse, inclusive, and collaborative environment where colleagues are engaged, respect and support each other, hold themselves accountable, and celebrate their work. Washington, DC, US, 20001Posted 2 hours ago Quality Assurance Supervisor. Church & Dwight Responsible for ensuring all assigned areas of the site quality management system outlined below continuously meet establish requirements and associated responsibilities are completed timely and in accordance with requirements. The Quality Assurance Supervisor role has a major impact with the success of our "audit ready" status and requires a hands-on approach by interfacing with cross-functional teams to effectively manage these programs and continuously identify and implement improvement activities. Harrisonville, MO, US, 64701Posted 2 hours ago Manager, Event Operations. American Public Health Association Responsible for catering, audio visual and general event logistics for the Annual Meeting, Policy Action Institute and In-house event requests. Work closely with the Senior Manager, Event and Program Operations on housing staff schedules and additional logistics. Annual Meeting Food & Beverage - Manage all food and beverage orders for events during the annual meeting. Work with section contacts to ensure BEOs are received in time to be reviewed and approved for billing. Review all Master Billed orders and work with venue catering managers on ticketed food functions and concessions. Annual Meeting Audio Visual – Manage all the AV orders from staff and sections. Ensure information is properly input into the logistics management platform and review AV orders for function sheets. Annual Meeting Related Organization/ICW Liaison - Manage space requests (confirm space needs, assign rooms, schedule events in event logistics platform), connect liaisons with catering managers, manage invoicing in iMIS. Annual Meeting Coat Check – Work directly with the convention center on set up and implementation of coat check. Staff Schedules, Per Diems and Housing – Coordinate and manage the Annual Meeting staff work schedules which includes obtaining schedules from each staff and reviewing with Director of Conventions and Executive Director, assigning hotel rooms to staff (and vendors) based on available comp and staff rated rooms, and requesting staff per diems. Annual Meeting Logistics Management – Work directly with the Senior Manager, Event and Program Operations to review event logistics, double check room assignments, review floor plans and review the annual meeting function sheets. Policy Action Institute Logistics Management – Manage logistics for annual policy action institute. Act as primary liaison with the hotel, manage food & beverage, AV, electrical and internet requirements. Perform other duties as assigned. Washington, DC, US, 20001Posted 2 hours ago Job Type: Full TimeSalary Range: $98,000 – $148,000 Salary range estimated by Zippia Apply Now Description
Supervisor VP, Programs & Services
Travel Requirements Client services managers are required to travel and participate in events where GBI hosts booths and tabletops. These events are throughout the year and efforts are made to spread out assignments between staff members. Travel requirement is estimated at 10-15% or two times per quarter.
Supervisory Responsibilities This role has no supervisory responsibilities.
Responsibilities Specific
CLIENT SERVICES – PUBLIC AND PRIVATE SECTOR (60%) Provide highly detailed project management and administration of building certification projects, often with tight deadlines. Proactively follow up with clients as needed to ensure their projects stay on schedule. Address client questions regarding the assessment process and next steps and facilitate getting answers to technical questions from GBI technical support staff. Facilitate assessor introduction and assessment scheduling. Administer assessment reporting, including review by GBI technical staff, quality control, and issuance of reports to clients. Provide additional support as needed and/or requested for high-volume clients, such as delivery group training, communicating with multiple levels of personnel regarding the project(s), and finding solutions to project barriers. Log all client communication in and ensure adherence to GBI standards regarding Salesforce usage and data entry. Act as a liaison between the client and GBI technical experts. Schedule and facilitate conference calls for clients, pulling the appropriate GBI technical expert in for consulting, as necessary. BUSINESS DEVELOPMENT/SALES SUPPORT (25%) Provide backup as needed for administration of sales activities, such as quoting, order processing, vendor setup, contract administration, A/R collection, etc. Coordinate with accounting as needed regarding client invoicing. Support clients on live chat and escalate inquiries as necessary to senior staff. Address inquiries submitted through the website or and escalate project inquiries as necessary to senior staff. Encourage and sell the use of new products and modules offered under the GBI brand. Assist in the development of promotional and marketing materials as needed. Attend conferences and other events as requested and follow up with leads as appropriate. Schedule and conduct lunch & Learns and calls with prospective clients. Follow up and vet leads as requested, including but not limited to:Green Globes Emerging Professionals, Green Globes Professionals, Guiding Principles Compliance Professionals, Green Globes Fellows, and Guiding Principles Compliance Fellows. Webinar Attendees. Owner/Managers of previously certified buildings. Live chat, website, phone calls, and info box inquiries. Log all client communication in and ensure adherence to GBI standards regarding Salesforce usage and data entry. EDUCATION AND MEMBERSHIP (10%) Follow up on membership/community leads and address questions as needed. Work closely with VP, Engagement and Senior Director, Membership & Community to follow up with large and small potential members and work together on building cases for renewals. Support targeted outreach efforts in new markets. Assist with creation and delivery of curriculum for client training and professional development:Create/edit PowerPoint presentations as requested. Deliver presentations on webinars or in-person as requested. Support creation of and continuous updating of Green Globes, Emerging Professionals, Green Globes Professionals, Guiding Principles Compliance Professionals, Green Globes Fellows, and Guiding Principles Compliance Fellows trainings. Assist with managing Continuing Education Provider credentials through all applicable associations (as backup) Assist clients pursuing GBI offered training programs, including Green Globes Emerging Professional, Green Globes Professional, Guiding Principles Compliance Professional trainings. Award and distribute training certificates as necessary for training programs and webinars. Administer Green Globes Assessor webinars and newsletters quarterly. ADMINISTRATION (5%) Assist with administrative data entry as needed. Perform Salesforce “auditing” on a weekly basis and as needed. Create procedures guidance for miscellaneous processes. Pull reports from Salesforce, organize data, and create spreadsheets as needed. Test new products, materials, and modules offered under the GBI brand. First Three Months - Training Requirements Formal - Green Globes Professional training & certification. Formal - Guiding Principles Compliance training & certification. Qualifications 2-3 years of office experience preferred. Strong organizational skills and high detail orientation. Sales or fundraising experience is extremely helpful; confidence asking for money is required. Exceptional customer service orientation. Strong problem solving and decision-making ability. Online Webinar Platform Experience (MS Teams, Zoon, and/or GoToWebinar). Advanced level writing/content creation skills. Technical aptitude with strong computer literacy; proficiency with Microsoft Office. Excellent written and verbal communication skills. Initiative-taking and proactive, capable of working with limited supervision. Fluent in second language a plus. Education Required – associate degree in related field or an equivalent combination of education and work experience. Apply Method
Please send your cover letter and resume to Requirements Work remotely without supervision with the assurance of quiet and stability appropriate for a work environment. Provide your own internet access. Minimum download speed is 15 mbps (30+ mbps recommended). Minimum upload speed is 2 mbps (5+ mbps recommended). Occasional travel is required; training in one or more locations. Candidate must reside within the United States. PandoLogic. Category:Customer Service, Keywords:Client Services Manager, Location:Phoenix, AZ-85013
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