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Specialist, Member Engagement

American Physical Therapy Association | Alexandria, VA, US, 22305

Job Type: Full TimeSalary Range:$36,000 – $54,000 Salary range estimated by Zippia

Posted 12 minutes ago

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Title:  Specialist, Member Engagement  

Unit/Department: Member Experience/Member and Component Engagement

FLSA Status: Full-time, Exempt

Location:  This position is located onsite at the APTA headquarters in Alexandria, VA

About APTA

Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?

Then you want to work for APTA!

APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile.

Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.


This position’s role will be to focus on component and new member engagement groups operations. A member of the Member Engagement team that supports the implementation of efforts for organizational priorities and activities within the Member Engagement department. Supports unit efforts with a focus on departmental contributions to the member engagement strategy for the Association. Supports appointed and member volunteer groups and APTA leadership.  Prepares for approval compliance requirements and documents and seeks out opportunities for continuous quality improvement in department activities. Effective champion of the Association vision, mission, and brand.

Essential Functions

  • Contributes to implementing membership growth and retention strategy for APTA.
  • Develops and implements strategies around best-in-class member experiences, including programming, communications and engagement opportunities.
  • Seeks opportunities which align with membership strategy to enhance the membership value proposition.
  • Supports new member onboarding, renewal and recruitment activities in partnership with cross-functional departments.
  • In collaboration with brand and marketing teams, oversees development of content, tools and resources (toolkits) for components to support external member development activities.
  • Leads evaluation, deployment and development of communication platforms across web, digital and email channels to enhance delivery, solicit feedback and grow peer-to-peer engagement.
  • Implements work plans related to respective activities of the Member Engagement department which align with organizational priorities and the Association’s membership strategy.
  • Accountable for meeting performance expectations and metrics for department and respective budget activities.
  • Contributes to quality assurance and continuous quality/performance improvement in department activities, including supporting unit leader in annual assessments of respective activities described above.
  • Supports the Member Experience team in the implementation of the Association’s programs, priorities, and projects in partnership with department director and staff colleagues.

 Staff Expectations

  • Upholds and fosters team values.
  • Complies with all APTA policies and procedures.
  • Performs other duties as assigned to foster achievement of association priorities.


  • Undergraduate degree preferred, or commensurate experience
  • 3+ years’ experience in membership strategy and development
  • CAE preferred
  • Project management skills a plus
  • Database management skills
  • Presentation skills a plus
  • Excellent written and verbal communication skills
  • Strong interpersonal skills


Local and National – up to 10%

How To Apply

Please send resume and cover letter, including salary requirements, when submitting your application.

Principals only; no agencies; no phone calls, please. Candidates selected to participate in an interview will be contacted by Human Resources.

The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit

APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community.

PandoLogic. Category:Customer Service, Keywords:Membership Representative, Location:Alexandria, VA-22305
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