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Supporter Care Officer

Rspca Nsw | Sydney, New South Wales, AU, 2000

Posted an hour ago


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Description

Process donations, fulfill event registration packs & incentives, action a wide range of admin tasks and provide superior donor care at all times 29th April, 2024 The Supporter Care Officer has been established to provide support for the Fundraising department in processing a variety of donations, fulfilling event registration packs and incentives, administration duties, responding to donor enquiries, and answering the donations phone line and inboxes. This role is the first point of contact for donors, and as such an exceptional lever of donor care must be exhibited at all times. We are searching for a full-time Support Care Officer to cover an 18 month maternity leave contract. About the RoleSort, open and distribute mail on arrival, dailyProcess donations and community fundraising applications in a timely manner, within SalesforcePost receipts, welcome packs, incentives and event registration packs by end of day (EOD)Answer and respond to the Donations phone line (within 3 rings) and inboxes, responding to voicemail messages and enquiries within 24 hoursTake donations, ticket fees and event registrations etc over the phoneRespond to all donor queries in a professional, courteous manner – maintaining exceptional donor careComplete the donor thank you process to an appropriate standardImport various data lists in Salesforce, including Workplace Giving, RSPCA Australia donations, Regular Giving files and raffle ticket purchases, etcFollow up on declined transactions within 24 hoursMaintain databases with complete accuracy, including processing Return to SenderResearch other charities’ campaigns and donor care processes to keep up to date with the current market 29th April, 2024 The Supporter Care Officer has been established to provide support for the Fundraising department in processing a variety of donations, fulfilling event registration packs and incentives, administration duties, responding to donor enquiries, and answering the donations phone line and inboxes. This role is the first point of contact for donors, and as such an exceptional lever of donor care must be exhibited at all times. We are searching for a full-time Support Care Officer to cover an 18 month maternity leave contract. About the RoleSort, open and distribute mail on arrival, dailyProcess donations and community fundraising applications in a timely manner, within SalesforcePost receipts, welcome packs, incentives and event registration packs by end of day (EOD)Answer and respond to the Donations phone line (within 3 rings) and inboxes, responding to voicemail messages and enquiries within 24 hoursTake donations, ticket fees and event registrations etc over the phoneRespond to all donor queries in a professional, courteous manner – maintaining exceptional donor careComplete the donor thank you process to an appropriate standardImport various data lists in Salesforce, including Workplace Giving, RSPCA Australia donations, Regular Giving files and raffle ticket purchases, etcFollow up on declined transactions within 24 hoursMaintain databases with complete accuracy, including processing Return to SenderResearch other charities’ campaigns and donor care processes to keep up to date with the current marketAbout YouAdministration or equivalent qualification, desiredMinimum one years’ experience in administration or secretarial rolesPrior experience working in a team environmentExperience working within Salesforce desirableProficient in using Microsoft Office Suite applicationsHigh level of communication and interpersonal skills and attention to detailConflict resolution skillsStrong organisational skillsAbility to work autonomously and multitask, as well as contribute to a teamAn interest in animal welfare About the RSPCA NSWRSPCA NSW is Australia’s best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year. We are animal protectors, carers, and advocates, and bring solace to the abandoned, surrendered and injured. We offer shelter, education, veterinary care and compassion, while helping animals in need find loving ‘furever’ homes.Benefits and Perks Health & Lifestyle benefits – Access to WHEREFIT Discount Program (activewear, gyms, health supplements, meals and apparel) 40% Royal Canin Discount for your beloved petsAccess to Converge Employee, Volunteer Assistance Program (EVAP)12 weeks Paid Parental and Adoption Leave Paid Community Service leave with SES or Rural Fire ServiceAnimal Compassionate LeaveGenerous training and education opportunities and leave  Apply NowIf this sounds like the role for you, we would love to hear from you! Simply click ‘APPLY’ to send in your resume. RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact our recruitment team () and identify the type of adjustment or assistance you are requesting. Our recruitment team will respond to your email promptly.Apply For Job #J-18808-Ljbffr
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