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POSITION OBJECTIVE

The Manager of Clinical Experience and Community Partnerships is a critical leadership position within the Physician Assistant Program at Case Western Reserve University. The manager will be responsible for providing support for the 12-month clinical curriculum for the physician assistant program. The manager will work closely with the faculty in these roles: director of clinical curriculum, clinical coordinator, and coordinator of experiential learning and community service. This role demands a strategic approach to developing, managing, and enhancing clinical experiences and community partnerships integral to the program. The manager is responsible for navigating the complexities of healthcare environments and maintaining robust, mutually beneficial relationships with a wide array of community healthcare partners. In this high-stakes role, the manager must adeptly balance the program's educational objectives with the dynamic needs of clinical sites and the evolving healthcare landscape. The role demands a high level of problem-solving skills, adaptability, and the ability to foresee and mitigate risks that could impact the program's reputation, student learning outcomes, and partnerships.

ESSENTIAL FUNCTIONS

1. Pre-clinical and clinical rotations: Oversee and manage pre-clinical and clinical rotation schedules for physician assistant students, ensuring quality and diversity in clinical experiences. Liaise with the registrar, clinical sites, and preceptors and resolve any issues that arise during rotations. Manage the coordination of clinical rotation exams, enrollment management, and graduation requirements. (25%)
2. Affiliation agreements, onboarding, and credentialing: Ensure compliance with accreditation standards related to clinical experiences and community partnerships. Develop affiliation agreements, licensing verifications, faculty appointments, clinical year onboarding, and credentialing requirements. (20%)
3. Preceptor and community partnerships management: Engage in high-level relationship management with preceptors and community healthcare partners. Formulate and execute strategies for the development of new partnerships and the strengthening of existing ones, with an emphasis on creating opportunities that align with cutting-edge clinical practices. Manage the risks inherent in partnership dynamics, ensuring that collaborations are robust, sustainable, and beneficial to all parties involved. (20%)
4. Experiential learning and community service management: Lead the administrative aspects of experiential learning and community service, including memorandum of understanding agreements with clinical sites, student, and preceptor scheduling, and maintaining compliance with university standards. (10%)
5. Administrative and strategic duties: Develop a strategic planning process for the clinical aspect of the program, identifying opportunities for growth and improvement and maintaining partnership agreements. Oversee continuing medical education activities. Proactively address potential risks in program operations, from accreditation compliance to student placement challenges. (10%)
6. Communication and collaboration: Act as a principal liaison, fostering a culture of high-level communication and collaboration among students, faculty, preceptors, clinical sites, and community partners. Employ strategic communication to manage expectations and maintain strong relationships. Anticipate and address potential challenges in stakeholder interactions, ensuring the smooth operation of the clinical year and maintaining the integrity of the program. (10%)

NONESSENTIAL FUNCTIONS

1. Manage clinical year technology: Manage all clinical year applications, including applications for external constituents. (5%)
2. Perform other duties as assigned. (<1%)

CONTACTS

Department: Continuous contact with program faculty to support all pre-clinical, clinical year, and experiential learning/community service activities.

University: Continuous contact with program leadership and faculty. Occasional contact with relevant university marketing and communications staff. Regular contact with the office of general counsel regarding affiliation agreements and legal compliance. Occasional contact with procurement and distribution services, accounts payable, university technology, University Health and Counseling Services, security, and facilities personnel, among others, for the purpose of managing special projects. Frequent contact with the school of medicine registrar's office for course management.

External: Continuous contact with clinical sites, alumni, and contacts of the program for community partnerships, clinical site development, and employment opportunities. Frequent contact with national professional organizations, clinical partners, consultants, freelancers, public and private foundations, and other outside agencies for developing strategic partnerships. Occasional contact with peer programs for the purpose of professional collaboration.

Students: Continuous contact with current students regarding pre-clinical, experiential learning/community service, and clinical activities.

SUPERVISORY RESPONSIBILITY

No direct supervision of employees.

QUALIFICATIONS

Experience: 3 years of administrative experience in an academic/medical setting required. 2+ years as a clerkship administrator for one of the medical school core clerkships or familiarity with physician assistant education and accreditation standards is preferred. Familiarity with local hospital clerkship programs is a plus.

Education/Licensing: Bachelor's degree required; Master's degree in a related field preferred.

REQUIRED SKILLS

1. Strategic planning and implementation: Ability to develop and execute long-term strategies for clinical education and community partnerships, aligning them with the program's goals and the evolving healthcare landscape.
2. Risk management: Proficiency in identifying, assessing, and mitigating risks associated with clinical rotations, student safety, and partnership dynamics.
3. Leadership and team management: Strong leadership skills to guide and inspire a team, along with effective team management and delegation capabilities.
4. Relationship building: Exceptional skills in building and maintaining relationships with a diverse range of stakeholders, including healthcare facilities, preceptors, students, and faculty.
5. Communication skills: Excellent verbal and written communication abilities, crucial for effective liaison, negotiation, and conflict resolution.
6. Organizational skills: High level of organizational proficiency, including the ability to manage multiple priorities and maintain meticulous records.
7. Problem-solving and critical thinking: Aptitude for identifying problems, analyzing possible solutions, and making sound, timely decisions.
8. Adaptability and flexibility: Capacity to adapt to changing circumstances and flexibility to adjust strategies and plans in response to unforeseen challenges.
9. Knowledge of healthcare education and clinical practices: A strong understanding of the healthcare education system, clinical practices, and the specific needs of physician assistant students.
10. Regulatory compliance and accreditation standards: Familiarity with relevant accreditation standards and ability to ensure compliance in all aspects of the program.
11. Cultural competence: Sensitivity and awareness of different cultures and backgrounds are essential for working in diverse educational and healthcare environments.
12. Analytical skills: Ability to analyze data and trends for informed decision-making and program enhancement.
13. Technology proficiency: Competence in using various technological tools and platforms for administrative tasks, communication, and data management.
14. Interpersonal skills: Strong interpersonal abilities to effectively interact with students, faculty, and external partners.
15. Innovative thinking: Capacity for innovative thought, particularly in developing new approaches to clinical education and partnership management.
16. Ability to meet consistent attendance.
17. Ability to interact with colleagues, supervisors, and customers face to face.

WORKING CONDITIONS

Typical office environment. Working with a computer, keyboard, and mouse daily. Flexibility in scheduling, including weekends and evenings. Hybrid work environment.

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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