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Description
Broadridge is growing! We are seeking a Client Project Manager to join our Tax Services team in Newark, NJ.
As our Client Project Manager, you will be responsible for handling client relationships and Tax Season projects with responsibility to communicate, coordinate and ensure execution across the Tax Services department and across all appropriate partners to ensure client requirements of the Tax team are executed timely and successfully. Are you a detail oriented individual looking for your next challenge? If so, we would love to hear from you!
This is a temporary, contract role.
Job responsibilities:
- You will lead regularly scheduled meetings, including publishing an agenda and meeting minutes with responsible parties and deadlines for the overall Tax Season project plan.
- Understanding client business model and operational requirements for most efficient and effective utilization of Broadridge's products and services.
- Balance client regulatory deadlines and requirements via a tax service roadmap/playbook and handle priorities through daily calls. Summarize weekly client statuses and prepare Executive dashboard.
- Identifying and remediating open client research cases and distributing client notifications
- Document issues for go-forward Quality Assurance review. Monitor client data for health and readiness of upcoming tax reporting season and publish Client Readiness report.
- Responsibility to familiarize yourself through internal communications with changes and updates to IRS regulatory conditions and environments and the impacts to our clients and products.
- Monitor internal reporting to ensure progress of all required projects and coordinate Root Cause Analysis for breakdowns in procedures.
- Coordinate onsite Quarterly Business Reviews and post-season documentation of agendas and key take-aways.
- Lead system training and education of Product releases to clients.
- Maintain client elections of statement reporting requirements.
- Adhere to change control process ensuring scope, deliverables, timelines and resources are formally defined, documented and approved.
- Plan, identify, evaluate and communicate project risks using risk management techniques, build contingency plans to mitigate risks.
Skills/Competencies
- Strong verbal and visual presentation skills
- Ability to communicate clearly and effectively among large audiences
- Ability to remain organized and document client service requirements for multiple clients simultaneously
- Must be flexible to work extra hours during peak times
Preferred Qualifications:
- Bachelor’s degree or equivalent experience preferred, but not required
- Some Tax related experience and/or Client Service experience preferred
