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Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
(Also known as job summary and primary responsibilities. Do not alter standard text of the introductory paragraph, except for adding in the titles of the position. No more than 5 bullet points should be used to articulate the responsibilities.)

As a(n) Helpdesk Support Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Providing first level support to the internal and external customers and partners

Work with customers to resolve issues and engage our Level 2 team when needed

General application troubleshooting skills for workstations such as memory, audio issues, MS office.

Communicating with customers via phone or e-mail to gather information on issues, troubleshoot issues with the customer, or relay solutions of issues reported

Monitor internal ticketing system for trending issues and SLAs.

Creating and sending reports to customer.

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
 

Educated to High School Diploma/A-Level .

AND

In addition to the above requirements, the following are also required:

• Keen passion in IT

• Current, valid Driver’s License.

• A minimum of 2 years customer service experience.

• Excellent organizational skills.

• Excellent time keeping skills.

Work location:

• Hybrid Eligible (Job Duties allow for some remote work but require travel to Malvern at least 2 days per week)

Travel: Limited to less than 10%

Relocation Assistance: N/A

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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