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Description
Posting Information
First Section
Job Title
Technology Support Center - Student Worker
Position Number
ST3816-00
Organizational Unit
Technology Support Student Workers - Joliet, IL
Posting Number
SP0817-16
Requirements
Responsibilities
* The Support Specialist I is an entry-level customer service role within the Technology Support Center (TSC)
* The Support Specialist I operates the TSC support desk and provides both live and virtual end user support (Technology and Professionalism)
* 90% - Respond to support issues that come into the TSC desk (Critical Thinking and Communication)
* Respond to level 1 support issues via scripted responses (Communication and Professionalism)
* Accurately document and report support ticket information (Critical Thinking)
* 10% Contribute to and/or refine the documentation and knowledge base of the TSC (Technology)
* Communicate written technical information in a clear and concise manner (Communication)
* Other duties as assigned
* During Summer this may include network and system installation and support (Technology)
Qualifications
* Current USF student in good standing
* Ability to communicate effectively on the phone, in person, in email, in chat systems, and via virtual conferencing tools
* Experience working in a customer service function
* Ability to empathize with end users
* Basic knowledge of common computer operating systems and software applications
* Basic knowledge of learning management systems; specifically Canvas
* Basic knowledge of network systems and how networks operate
* Basic knowledge of computer hardware including PCs, Macs, Printers, Tablets, Mobile Devices, etc.
* Able to perform the physical requirements of the position
* Willingness to support the Catholic and Franciscan values of the university
* Eligible for Federal Work Study Award in financial aid package preferred
Pay Rate Hourly
$14.00
Hours / Week
Up to 20 hours per week during the Fall and Spring terms. Up to 40 hours per week during the Summer.
Close Date
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