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The Alliance Relocation Services Coordinator is responsible for facilitating 3rd party services between SIRVA Move Management, Relocation Services, Agents and Vendors. The Coordinator gathers pertinent customer information, enters and manages order and service data in the system, and resolves conflicts due to service failures. Additionally, this role researches and sources new independent contractors based on service line or geographic location to partner with Alliance Relocation Services.

FUNCTIONS AND RESPONSIBILITIES

30% - 3rd Party Services:

* Facilitates all steps in the order life cycle for 3rd party services provided via SIRVA Move Management, Relocation Services and Agents.
* Communicates with high level executive corporate transferees (move management, carriers and booking agents) to confirm orders and set clear expectations for service dates and service items; gathers street and email addresses, phone numbers and any other pertinent information.
* Enters order specifications into the custom SIRVA software program from initial quote through customer invoicing; specifications include, but are not limited to service type, scheduled date and time, pricing, and special notes or instructions
* Assigns appropriate vendor per service order by referencing contracts and rate tables
* Provides proactive recommendations of potential service failure or cost avoidance
* Dispatches domestic/international 3rd party orders
* Completes financial audits of revenue and payables upon completion of delivery

30% - Vendor Management:

* Researches potential vendors across various markets for both service type and geographic growth
* Prepares required documentation for new vendor setup and maintains contract repository
* Facilitates annual vendor recertification and compliance
* Monitors and provides recommendations to management on vendor quality scores
* Clarifies any pertinent information required to ensure a successful service to all customer types


25% - Conflict Resolution:

* Responds promptly and accurately to a variety of inquiries via phone, email and messages. These inquires could come from Movers/Corporate Customers/Transferees/Carriers/Drivers/or SIRVA Associates
* Acts as the first point of contact for escalations, determines resolution for service failures
* Provides necessary documents to initiate the process of a service claim

10% - Training:

* Provides vendor and customer training on SIRVA systems including but not limited to mobile / in-office platforms
* Provides recommendations for process improvement and enhancements
5% * Performs all other duties as assigned by management or needed to support business operations

QUALIFICATIONS AND PREFERRED SKILLS

* A minimum of two (2) years in a fast-paced environment
* Two-year associate degree is useful but not required
* Moving/relocation company experience would be helpful
* Ability to work as part of a team
* Ability to work flexible hours and weekends
* Ability to work in either an office setting or from home depending on business requirements
* Excellent communication skills; ability to manage stressful situations and maintain a pleasant demeanor
* Problem solving ability with attention to detail
* Proficient PC skills and ability to learn new software
* Fluent in Outlook, Word and Excel with strong data entry skills
* Ability to prioritize workload


EDUCATION AND CERTIFICATION REQUIREMENTS
* High school degree or equivalent
* At least two years of advanced education in a business field
* Associates degree or business diploma required (or equivalent experience)

Hours

M-F (with either Wed, Thurs, or Friday off) 11AM EST - 8AM EST) Saturday 8AM - 2PM EST

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.

At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.