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Reporting to the Dean of Student Services, the Student Success Advisor is responsible for executing the day-to-day deliverables of the case management advising model. This position serves as the primary point of contact for students, assisting with various tasks during the five identified eras of the student lifecycle: onboarding, pre-advising, pathway selection, transition to career or transfer institution, and degree completion. The position requires a broad knowledge of different aspects of student services, and necessitates the use of intentional advising strategies to develop relationships with advisees and foster a climate of student access and success. Due to the nature of the work, the incumbent must possess superior customer service skills and work in a complex, ever-changing environment to assist students with a multitude of different issues.

Essential Functions/Duties

• For an assigned caseload, advise students throughout their enrollment on information including, but not limited to, admission, college readiness, course and program selection, academic progress, transfer requirements, registration, transition to careers and/or bachelor's programs, and graduation.


• Actively monitor academic progress and other outcome data to ensure students remain on-track for timely completion of graduation requirements.


• Proactively follow-up with students who do not re-register for subsequent terms, fail satisfactory academic progress/standards of academic progress, and/or are identified by the College's retention system for follow-up.


• Use intentional advising practices to foster student development and to aid students in the creation of educational plans, setting goals, and identifying the next steps necessary to navigate College processes.


• Use the College's enterprise resource planning system, to facilitate registration, change of major requests, and other administrative tasks.


• Conduct small group pre-advising sessions for all new first-time-in-college students, which serve as an extension of the required online orientation session.


• Engage students in basic career exploration and the identification of items necessary for successful transfer and/or job placement.


• Assist in the College's recruitment and outreach efforts in local high schools and in the community at a variety of college fairs and other events.


• Connect students with resources to explore internships, experiential learning opportunities, and faculty mentorships.


• Direct students to the College catalog, website, and other pertinent information regarding key rules, policies, procedures, and community standards at Polk State College.


• Serve on college-wide committees and task groups as assigned or appointed.


• Other duties as assigned by the Dean of Student Services.

• Knowledge of principles and practices of intentional academic advising and student enrollment including registration, degree and program requirements, graduation requirements, financial aid, and articulation of credit.


• Superior customer service skills.


• The ability to establish an effective rapport with students, faculty, and staff throughout the College.


• Good organizational skills, with special attention to details.


• Good oral and written communications skills.


• Ability to work well with others.


• General office skills.


• Experience with computer, and all Microsoft Office programs.


• Ability to maintain confidential information.


• The ability to work independently on broader assignments with the responsibility of planning work. Makes decisions within accepted standards.


• Consultation on problems requires judgment and tact in order to obtain cooperation or approval of action to be taken.

Preferred Skills

• Bilingual is a plus.

Working Conditions

• This is an in person position stationed at our Winter Haven campus (no remote or hybrid work schedules).


• During the first of each semester must be available to work evening hours to start the semester.


• Sometimes requires coming in on evenings, early in the mornings, and on Saturdays to work various duties as assigned.


• Must have the ability to work proficiently in busy, multi-office work area.


• Must have reliable transportation to occasionally travel to other campuses or events in the community.

Salary and Benefits Information

• This position is a level P12. Please see below for specific salary range.


• We offer an excellent employer-paid benefits package including the following: Medical, Dental, Life, Long-Term Disability, Vacation (except faculty), Holiday and Sick Leave, Retirement (if eligible) and college fee waivers. Other employee-paid, voluntary benefits (vision, short-term disability, etc.) are also available.

Required Education

• Graduation from a regionally accredited college or university with a Bachelor's degree required.

A minimum of one year of experience in student services related areas such as: advising, success coaching, career services, recruitment, guidance counseling, classroom teaching, student mentoring, admissions/registration, financial aid, or other related experience.

Preferred Experience:

Higher education Student Services experience preferred.

Submissions that do not include all parts of the following required information will not be considered:

• a resume


• an electronic job application (all sections MUST be completed)

This position will close at 8:00 a.m. on Friday, June 7, 2024.

Important Information

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.


• Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship.


• Polk State College is committed to equal access/equal opportunity in its programs, activities, and employment. For additional information, visit For questions or concerns, please contact: Lonnie Thompson, Chief of Institutional Compliance & Engagement/Title IX Coordinator; .


• To request Veteran's Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application.


• Polk State College is a drug-free workplace.


• Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodations are considered on a case-by-case basis.


• Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment.


• Polk State College does NOT provide relocation assistance for this position.

We encourage applicants to provide feedback of their experience or request help at .