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Job Description

Position Purpose:

The main objective of the position is to service all aspects of the Deposit Transaction Services job functions and manage the team.

Description of Duties, Responsibilities and Expectations:

• Responsible for the Deposit Transaction Services team members to include coaching, training, performance evaluations, and to act as a working supervisor.
• Fulfill on the customer experience through the daily, weekly, monthly and annual creation of: documents, monetary instruments, incoming and outgoing file processing, mail, interoffice and external shipping.
• Ensure the accuracy of transactional data for customer accounts by researching and correcting information on non-posted transactions, reviewing and returning stop payment transactions, and posting deposit return items.
• Reviews and processes Garnishments, Levies and Court Orders for customer deposit accounts.
• Daily interactions and communication with the retail team members to assist in problem resolution to create a positive customer experience
• To establish work procedures and standards to improve efficiency and effectiveness of team's assigned duties.
• To review and evaluate work and performance of subordinates.

Qualifications, Knowledge and Skills:

• One to two years of working in the Deposit Operations area of a financial institution or related experience.
• High School Diploma/GED.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work involves motivating or influencing others. Outside contacts are important and fostering sound relationships with other entities (companies and/or individuals) is necessary.
• Solid working knowledge of banking industry practices relative to bank deposit operations with respect to Statement Preparation and Image Processing skills.
• Good computer literacy (Word, Excel, Jack Henry Software) with accurate data entry skills; ability to become proficient in use of specific software required for position.
• A high level of initiative, discreteness, attention to detail, thoroughness, accuracy and organizational skills required.
• Good supervisory skills; ability to maintain confidentiality regarding subordinate issues.
• Solid level of independent judgment and problem-solving skills required.
• Good oral and written communication skills.
• Ability to manage multiple priorities/projects with varied deadlines.

Physical Requirements:

• Work involves eye strain due to the frequent use of computer screens, reading of reports and so forth.
• Work involves the ability to operate the necessary machines required for the job.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving files and boxes of up to 50 lbs.
• Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
• Work involves alternating between sitting and standing positions.
• Work involves constant finger, hand and arm movements.
• Work involves some travel to attend meetings, training, and so forth.

Pay Transparency Nondiscrimination Provision:

Equal Opportunity Employer EEOC M/F/D/V

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

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