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Description
About UMass Amherst
UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.
Job Summary
Under the direction of the Director of Hotel UMass, the Revenue Optimization Manager is responsible for maximizing revenue and profitability, managing reservations, implementing strategies and tactics to optimize pricing, product, positioning and sales performance. Additionally, it is important in creating an energetic and positive work environment that results in delivery of exceptional customer service. This position involves implementing effective pricing strategies, demand forecasting, inventory management and overseeing the reservation process. This position requires strong analytical skills, attention to detail, and effective communication and collaboration with various departments, partnerships, and stakeholders.
Essential Functions
- Pricing and Revenue Management
- Develop and implement pricing strategies based on market trends, competitive factors, and customer behavior.
- Utilize data analysis, historical patterns, and market intelligence to forecast demand and optimize inventory levels.
- Monitor and analyze revenue performance, including pricing, booking patterns, and market segments, to identify trends, opportunities, and areas for improvement.
- Reservation Handling and Customer Service
- Oversee the reservation process, including receiving, processing, and confirming bookings through various channels (phone, email, online platforms & OTA (on-line travel agencies) channels).
- Ensure efficient and accurate handling of reservation and provide exceptional customer service by promptly responding to inquiries, addressing concerns, and resolving issues related to individual or group reservations.
- Inventory Management and Distribution
- Manage room inventory, including availability, allocations, and restrictions.
- Collaborate with distribution channels, partnerships and OTAs (on-line travel agencies) to optimize visibility and revenue generation.
- Strategy Development
- Develop and implement optimization strategies and initiatives based on market research, customer segmentation and competitive analysis.
- Identify new market opportunities, launching new products or entering new market segments.
- Performance Monitoring
- Monitor and evaluate the effectiveness of revenue optimization strategies and initiatives.
- Make adjustments and improvements as needed to ensure desired financial outcomes.
- System Management and Reporting
- Oversee reservation systems, ensuring efficient operation and training staff on system usage.
- Maintain accurate records of reservations, cancellation, and guest information.
- Provide regular reports and update to key stakeholders on revenue performance, market trends and pricing strategies.
- Team Management and Training
- Supervise staff, provide guidance, and ensure proper training on reservation processes and customer service.
- Responsible for scheduling staff shifts, conducting performance evaluations and fostering a productive and motivated team environment.
Other Functions
- Other tasks, projects and duties as assigned.
- Maintain a thorough knowledge of trends in the field of hotel administration and management as well as ongoing developments at the university.
- Understand, commit to and support affirmative action and non-discrimination goals and customer-focus quality services.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
- A bachelor's degree (4 years relevant experience may substitute for bachelors degree) with 3 years of progressive relevant experience in revenue management, reservation, pricing analysis in hospitality industry.
- Knowledge and understanding of the industry which includes knowledge of market dynamics, customer behavior, and competitive landscape.
- Proficiency in data analysis, statistical modeling and financial analysis is essential. The ability to gather and interpret data, identify trends, and make data-driven decisions is critical in optimizing.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
- Experience with unionized workforces.
- Experience with top hotel brands (Marriott, Hilton).
Physical Demands/Working Conditions
Requires the ability to carry, stand, bend, travel to other campuses, drive, sit, lift as a typical office environment.
Additional Details
This position is designated as essential personnel.
Work Schedule
Varies depending on department needs; may include evenings, weekends and holidays.
Salary Information
Level 26
PSU Hiring Ranges
Special Instructions to Applicants
Along with the application, please submit a resume, and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged.
UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.
