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ABOUT WCG: WCG's clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

WHY WE LOVE WCG: At WCG, our employees are our most valuable asset and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health and to help them make the most of their future.

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
• Employee Assistance Programs and additional work/life resources
• Referral Bonuses and Tuition Reimbursement
• Paid time off including holidays, vacation, and sick time
• Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement

EXPECTED PAY RANGE: $16.10 to $23.30

GPS LEVEL: B2
JOB SUMMARY: A/R Specialist I position will work to ensure complete and proper client information is captured for billing. This position will be hands-on and will require the successful candidate to own processes and results. In addition, A/R Specialist will research and troubleshoot invoicing issues as they occur.
EDUCATION REQUIREMENTS:

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or three years related experience and/or training or equivalent combination of education and experience. (Required).

QUALIFICATIONS/EXPERIENCE:

• Two (2) years accounts receivable experience (required)
• Working knowledge of Accounting including reconciliation of sub-ledger to general ledger along with journal entry preparation (required)
  
• Working knowledge of MSWord, MSExcel, and MSWindows (required)
  
• Keyboarding at 30+wpm and 10-key by touch (preferred)
  
• Ability to manage multiple activities that require interaction with a variety of types of information.
  
• Able to manage and regularly prioritize workload to meet deadlines and adjust to fluctuations in workload.
  
• Ability to express facts and ideas clearly and concisely, both orally and in writing.
  
• Focus on details and accuracy.
  
• Excellent interpersonal skills; listens and gets clarification; responds well to questions.
  
• Team player; asks for and offers help when needed.
  

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.

• Create invoices by entering detailed billing information. Verify accuracy of created invoices and makes necessary corrections.
• Process credit memos and manual invoices to correct data entry errors or customer issues arising from incorrect invoices.
  
• Follow special invoice processing instructions as directed (i.e. mailing specific customer invoices monthly or e-mailing specific customer invoices semiweekly).
  
• Respond to customer telephone and e-mail inquiries regarding invoices, payments, and general accounts receivable inquires. Involve A/R Manager or Lead A/R Specialist with any complex customer inquiries.
  
• Process credit card payments when necessary.
  
• Process and research returned customer invoices.
  
• Contribute to Process Improvement: Identify opportunities to streamline billing processes and improve efficiency.
  
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

TRAVEL REQUIREMENTS: 0% - 5%
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