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This is a hybrid position that requires in-person presence with remote working opportunities.

Coordinate the academic record services for UMD students. Collaborate with One Stop Student Services, administrative offices and UMD collegiate units for effective management of academic records and communications. Work with the Office of the Registrar team to analyze, establish, and maintain information systems that support academic records. The Academic Records Coordinator will foster strong collaboration across all units within

Salary Range: $47,018 - $57,000

Job Duties

Student Records Coordination (65%)

• Responsible for the ongoing delivery of core services in the area of academic or instructional records.
• Independently manage large and complex record business processes using integrated computer information systems.
• Provide student services and academic record support in PeopleSoft/Campus Solutions and related information systems for the following key business process areas: change of college and certificate admission management, degree clearance, non-degree admissions services, academic petition and appeals process management, academic records, special student population services, etc.
• Analyze, review, and make recommendations for policy and practice changes based upon qualitative and quantitative data.
• Utilize best practices in all areas including change management for efficiency and effective service excellence.
• Serve as an expert resource for students, faculty, staff, and administration.

Communication (30%)

• Coordinate student records communications; directly communicate with students, families, faculty, staff, and the general public, and guide others in consistent, timely, and accurate professional communication.
• Interpret and explain a wide range of policies, procedures and guidelines including the enforcement of the federal Family Educational Rights and Privacy Act (FERPA) and various other University and campus academic policies.
• Develop and manage effective documentation and training materials; deliver ongoing training.

Perform other duties as assigned (5%)

Required Qualifications

• Bachelor's degree and 4 years of related professional work or a master's degree and 2 years or related professional work

Preferred Qualifications

• Demonstrated strong organizational skills.
• Knowledge of academic records, Campus Solutions/PeopleSoft student administration (Oracle), degree audit and transfer credit systems (DARS/DARwin, uAchieve, TES, U.Select, Transferology), or other related integrated systems
• Experience working in a high volume transactional environment with attention to accuracy and detail.
• Experience with stakeholder communication
• Experience in delivering high-quality customer service using effective listening and problem-solving skills, the ability to handle a wide range of personalities and situations, ability to interact effectively with professionalism.
• Experience with Google Suite educational tools (or similar platforms), MS Word, Excel, PowerPoint, and electronic communication
• Demonstrated ability to operate with a high level of independence, routinely making critical decisions and exercising sound judgment
• Knowledge of academic records, best practices in record management, and degree requirements
• Demonstrated commitment to equal opportunity and ability to work with, engage and inspire others from different backgrounds and cultures

The primary purpose of the Office of the Registrar (OTR) is to support the University's values, mission and objectives by serving as the office of academic records and compliance for students, faculty, staff, alumni, and the public. The UMD Office of the Registrar's mission is to make a positive difference in the lives of the UMD community. Major objectives include establishing and managing accurate and reliable academic records; providing efficient, knowledgeable and respectful delivery of services; developing solutions to academic challenges, and enforcing UMD's academic records compliance obligations. The Office of the Registrar is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. Fairness, honesty, accuracy, timeliness, and consistency are OTR team values that help support a high quality, comprehensive, and diverse educational environment for everyone.

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

Complete applications must include:

1. Letter of application/cover letter
2. Current resume/curriculum vitae
3. Finalists will be asked for contact information for 3-5 professional references

Review of completed applications will begin on two weeks after the job posting date. This position will remain open until filled

To request an accommodation during the application process, please e-mail or call .

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).