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You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.^SM

UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding.

In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth.

Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.

Working closely with Manager/Supervisor to approve, track and review PTO. This position is also responsible for managing a low volume of customer accounts, providing support to customers, vendors, and internal employees. This position works closely with their Manager/Supervisor to continue developing their managerial skills.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours during training will be 7:00am to 5:00pm CST, Monday - Friday.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Ability to work on sensitive subject matter with the highest level of discretion.
• Review and approve or deny PTO requests as well as track PTO.
• Responsible for updating the IEX schedules for all PTO including unscheduled absences (Phone Team only)
• Assist direct Manager/Supervisor in yearly annual reviews.
• Balance customer assignments within the team to ensure service levels are met.
• May attend daily Open Enrollment/ID Card meetings and give appropriate updates.
• Will review daily phone statistics to ensure adequate coverage and all assigned Enrollment Specialists are taking their share of calls.
• Respond effectively to customer needs or requests by providing information, service, or by referring customers to appropriate staff.
• Work directly with group contacts, SAE's and brokers on enrollment and plan eligibility issues or questions.
• Researching and interpreting enrollment/eligibility questions for many different and unusual plans and offering technical direction on how to move forward with the call and/or enrollment entry resolution.
• Monitor high profile/top accounts as assigned, making sure any guarantees or special enrollment processing guidelines are met.
• Facilitate discussions with customers and plan holders on escalated issues.
• Actively participate in customer visits and finalist presentations.
• Ability to analyze customer reports and take appropriate action based on the data.
• Attend all appropriate team meetings.
• Contribute to team effort by accomplishing related results as needed.
• Be an approachable resource to your team.
• Promote excellent customer service techniques, while helping leadership develop the skills of others.
• Work to improve quality metrics on team.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• 2+ years of experience helping customers resolve matters, preferably in an office environment
• 1+ years of Enrollment experience within GEHA
• Experience with GEHA members
• Experience with computer and Windows PC applications
• Experience to navigate a computer while speaking on the phone
• Experience with Microsoft Word (ability to sort, filter, and create simple documents), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), and Microsoft Outlook (ability to create, respond to, store, and retrieve emails, and use calendar to schedule meetings)
• Ability to work Monday-Friday any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.
• Must be 18 years of age or older

Preferred Qualifications:

• Remote within Kansas City, MO

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• High level of expertise in customer service and health plan eligibility knowledge.
• Effective time management skills and the ability to manage multiple priorities.
• Superior interpersonal and communication skills.
• Ability to analyze and think through issues thoroughly, identifying alternative/effective solutions.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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