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Data Management Specialist/Data Manager

The Society of American Florists is seeking a highly motivated and organized individual to put their data management and customer service skills to work as the association’s Data Management Specialist (or Data Manager, for those with 5+ years relevant experience). Your mission is twofold: to ensure data accuracy, security and accessibility across all of our systems, from the member and prospect databases to the integration with the accounting and finance systems, and to help the association optimize its various systems to enhance customer engagement and growth. You will be part of the Membership and Development team and will play a critical role in supporting our membership operations, revenue generation efforts and program management.

Key Responsibilities:

• Manage, maintain and optimize the association's database and tracking systems (CRM, AMS)
• Develop and implement data management policies and procedures
• Ensure data integrity, accuracy, and consistency across all systems
• Monitor database performance and troubleshoot issues as needed
• Collaborate with staff to understand data needs for various projects and initiatives
• Maintain AMS integrations with third party software (email client, CRM, accounting software, project management software)
• Process monthly invoicing for dues and non-dues revenue
• Improve online customer experience by eliminating pain points and delays during event registration, product purchases and record changes
• Generate reports and provide data analysis to support decision-making
• Train staff on database best practices and efficient data entry methods
• Stay informed about data management trends, technologies, and best practices
• Respond to customer inquiries via email, LiveChat and phone

Qualifications:

• Proven experience (3-5 years) in database management or administration
• Proficiency with database systems (e.g., Salesforce, Microsoft Dynamics, or similar)
• Strong analytical skills and attention to detail
• Excellent problem-solving and troubleshooting abilities
• Outstanding written and verbal communication skills
• Outstanding customer service skills
• Ability to work collaboratively and communicate effectively with team members
• Full working knowledge of MicroSoft Office Suite: Word, Excel, Powerpoint (or Keynote), Adobe; Dropbox, etc. – and high comfort level with IT systems in general
• Familiarity with data protection regulations (e.g., GDPR, CCPA) is a plus
• Nonprofit or association experience is preferred but not required
• Bachelor's degree in Information Technology, Computer Science, or a related field a plus

About Us:

The Society of American Florists is a progressive trade association representing all segments of the U.S. floral industry. Chartered by an act of Congress in 1901, SAF just completed its fourth year of implementing a strategic plan that focuses the association’s efforts to help the floral industry recruit and retain talent and connect industry members who want to learn, share ideas, grow their business and prepare for the future.

We embrace a variety of tech tools to help make our work lives more streamlined and enjoyable: Trello, Monday, Dropbox, Office 365, Microsoft Teams and , to name a few.

We operate in a hybrid environment: We’re in our beautiful headquarters on the north end of Old Town, Alexandria, Tuesday through Thursday and we work remotely on Mondays and Fridays. Local candidates are preferred, but with the right qualifications we will consider full-time remote candidates.

We offer comprehensive health benefits, a 401(k) matching benefit, a competitive salary and a Metro-friendly location in Alexandria, Virginia. Even better, you’ll work with a team that thinks hard work should be fun, too!

Our Mission:To connect and cultivate a thriving floral community.

Our Vision:The power of flowers in every life.

Our Core Values:

• We support each other.
• We act with courage and lean into the unknown.
• We are growth-minded and entrepreneurial.
• We lead in big and small ways.
• We keep our eyes on the prize.

How to Apply:Please submit a resume and cover letter outlining your salary requirements, qualifications and why you’d be a good fit for this position, to . In your cover letter, please also explain how you believe effective database management contributes to the success of a nonprofit organization.

We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.