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Offline Customer Support I.

SPECTRUM | Bradenton, FL, US, 34205

Posted 6 hours ago


This job is no longer available.

Description

It's about building relationships and turning the knowledge you gain in training into customer wins. Spectrum Offline Customer Support Representatives make a real difference for our customers and the company. In this role, you will use a variety of tools and resources to review customer tickets and ensure all data is accurate. This includes contacting customers to schedule work orders, resolving issues with equipment disputes, and answering questions regarding account changes. We'll help you develop the skills to get comfortable in your role. Understanding the process and your customer's sense of urgency will help you navigate your way to a satisfying customer experience.