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About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Assists providers with patient care including clerical, medical and organizational tasks consistent with University Health Services (UHS) organizational guidelines and under the supervision of a Registered Nurse (RN), Nurse Practitioner (NP), Physician Assistant (PA) or Physician (MD). Works under the direct supervision of the RN Clinical Manager, who establishes work schedules, duty assignments and verifies work performance.

Essential Functions

• Checks provider schedules and organizes patient flow; greeting and accompanying patients to exam room, collecting patient history and performing intake assessments per organizational guidelines.
• Performs and maintains skill level consistent with organization's guidelines for the administration of medications and/or injections done under the supervision of an NP, PA, or MD which include but are not limited to the following:
• Sets-up and initiates nebulizer treatments.
• Applies oxygen delivery system at correct flow rates.
• Administers immunizations and TB tests per UHS protocol.
• Performs basic wound care, suture removal, ear irrigation, blood glucose monitoring and assists provider with minor procedures including cast applications.
• Prepares appropriate and complete documentation for all patient care activities including telephone encounters while maintaining patient confidentiality.
• Maintains proper handling and storage of hazardous materials (biohazards, corrosives, sharps).
• Performs specimen collection and decentralized laboratory testing per UHS protocol including documentation.
• Takes routine and postural vital signs, performs peak flow measurement and pulse oximetry, EKGs, vision screening, spirometry per UHS protocol.
• Performs routine orthopedic care, crutch/cane instruction, application of air splints, ace wraps and other splints and cast removal.
• Maintains and monitors proper temperature control for vaccine storage.
• Performs receptionist duties as needed including appointment scheduling, verification of insurance coverage and patient demographics utilizing the computerized patient management system.
• Assists with referrals, preauthorization and completing various forms/requisitions as needed to expedite patient care.
• Participates in medical tracking system which includes maintaining accurate data entry including appropriate documentation and informing provider of pertinent information.
• Uses universal precautions when exposed to blood and body fluids.
• Maintains patient confidentiality at all times utilizing current Health Insurance Portability and Accountability Act (HIPAA) guidelines.
• Maintains adequate levels of supplies in all exam rooms; orders medical and office supplies as needed; performs duties specific to the daily opening and closing of clinics; assists in general housekeeping of the clinic to maintain a safe and clean working environment. Maintains knowledge of equipment and supplies pertinent to clinical operations.
• Participates in annual UHS trainings, skills review and competency assessments. Maintains knowledge and familiarity with UHS policies and procedures.
• Interacts respectfully with patients understanding and promoting patient rights. Promotes a harmonious work environment with co-workers.

Other Functions

• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Associates Degree from an accredited Medical Assistant Program or successful completion of certification exam for CMA, Registered Medical Assistant (RMA), or CCMA (Certified Clinical Medical Assistant).
• Ability to carry out written and verbal instructions.
• Working knowledge of basic hospital/clinic practices, techniques, equipment and terminology.
• Good oral & written communication skills including telephone etiquette.
• Basic knowledge of insurance plans.
• Computer experience.
• Ability to physically lift & transfer patients.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• American Association of Medical Assistants (AAMA) certification.
• American Medical Technologist (AMT) certification.
• Prior experience in an outpatient healthcare facility.
• CPR certification.
• Experience with electronic medical records.

Physical Demands/Working Conditions

• Typical outpatient healthcare facility activity.
• Requires the physical ability to lift & transfer patients.

Additional Details

• CPR certification within 6 months of hire.
• Participates in on-call, after hours, holiday & weekend coverage.
• Is essential staff, required to work on snow days.
• May be assigned to specialty clinics as needed.
• Will acquire the following qualifications while on the job:
• Understanding of UHS policies & procedures.
• Knowledge of daily clinic and urgent care routine.
• Knowledge of computerized practice management system.
• Knowledge documentation unique to UHS.
• Knowledge of insurance and patient registration.
• Additional skills required for UHS procedures and equipment.
• Knowledge of medical records retrieval.
• Skill in ordering supplies from in-house central supply.

Work Schedule

• Monday - Friday, 8:30am - 5:00pm.
• Required to work some evenings and some weekends on-call.
• 35 weeks per year minimum.

Salary Information

USA Non-Exempt Grade 13.

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.