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ITS Helpdesk Officer

Infoxchange Group | Melbourne, Victoria, AU, 3001

Posted 29 minutes ago


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Description

We are seeking an enthusiastic and motivatedITS HelpDesk Office rto bring to life Infoxchange’s mission ofTechnology for Social Justice.Infoxchange is a social enterprise wherediverse, smart and passionate peopleembrace the power of technology, toimprove social justice outcomesand enable others to feel supported to belong and thrive.About the roleThis is an entry level role working in a dynamic helpdesk environment to make a difference in the lives of front-line workers at community service organisations by helping them with their hardware, software and day to day IT support and resolve any issues they role places a strong importance on outstanding customer service and a methodical approach to investigation and problem solving, as well as the ability to work collaboratively with customers and Infoxchange staff to resolve issues efficiently and with high level of customer satisfaction. Where you are unable to resolve the issue, you will document and escalate to specialist Level 2 IT services team primarily provides installation, management and support services for computers running Microsoft operating systems and software. Clients are supported through managed support contracts, projects and casual (as-required) support impact that we have with our customers is what we live key objectives of this role are to help organisations improve their digital capability and use ICT efficiently and effectively by providing IT services which satisfy our customers and are, cost effective, professional, timely, and efficient.This position can be based in either Melbourne, Adelaide or Brisbane (we are a flexible workplace).ThisKey duties and responsibilitiesManaged support services - remote and onsite support of desktops (Windows and MacOS), servers, and networksMigration, management, and support services for clients who use online services such as Microsoft Office 365Proactive maintenanceDesign and implementation of IT infrastructure solutionsUndertaking maintenance activities for IT Services clients desktops and serversBuilding and deploying PCs for clientsSupporting IT projects with required activities, including desktop deployments and maintenance of documentationDeveloping and improving Infoxchange services, procedures, and documentationKey selection criteriaTo succeed in this role at Infoxchange, you will demonstrate:Qualifications and Specialist ExpertiseWorking knowledge or certification in ITIBachelor’s degree or greater in computer science or related discipline -DesirableMicrosoft certifications relating to Office 365, SharePoint, or Azure -DesirableSkills and CapabilitiesOutstanding customer service skillsExperience working within SLA’s and target timeframesPrevious experience in On-site Support or Help Desk operationExperience using ticketing systems -DesirableKnowledge and experience with Windows 10 Pro / 11 Pro, O365 application suiteSome knowledge of other applications e.g. Adobe productsKnowledge or experience supporting printers and networkingSome knowledge and experience with Microsoft Windows Server 2012 R2+Experience with Active Directory and Azure Active DirectorySome knowledge of commonly used concepts, practices and procedures for desktop and server support, including remote hardware supportWorking knowledge of modern security practicesA valid driver’s licenceWhat we offerA base salary of $64k (depending on experience) plus superannuation and 17.5% annual leave loading.Salary packaging benefits to reduce your taxable income to put more money in your pocket (check )Other additional ’re passionate about taking care of our employees, so working with us means that you will also enjoy:Flexible work arrangements (including hybrid working)Additional leave provisions (paid parental leave supplement, annual leave loading)Health & wellbeing programBenefits for new parentsGreat learning and development opportunitiesEmployee reward and recognition programCarbon neutral officesPublic transport discountsPlus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!Who are we?Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 180 staff across Australia, we tackle the biggest social challenges through the smart and creative use of work with community, government, and corporate partners to solve issues around homelessness, family violence, mental health, and disability, as well as supporting Indigenous communities, women, youth, and products and services are used by over 35,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.Read more about Infoxchange in our annual report at is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and are a 2024 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.#J-18808-Ljbffr
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