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System Analyst - ITAM

The University of Western Australia | Perth, Western Australia, AU, 6001

Posted 2 hours ago

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Play a crucial role in the redesign of IT Services Delivery at Western Australia’s No.1 part of UWA's significant investment in Information and Technology Services, leveraging advancements to innovate teaching and research models.Full-time appointment on a permanent basis.Base salary range (Level 6): $91,833 – $97,052 p.a. plus 17% will work in a small team and be responsible for assisting to identify gaps in process, customer service, SLA achievements and IT/vendor partnerships and implementing will act as the entry point for new assets services/processes ensuring the handover to support process is adhered will also be involved in working groups, contribute to business engagement sessions and form value add relationships with the broader IT will perform queue management activities to ensure timely ticket resolution/fulfilment, manage customer expectations and assist to identify opportunities.Relevant tertiary qualification or demonstrated equivalent competencyITIL certification or substantial experience in ITAM Service Delivery process, including relevant experience with support of complex ITAM systems and servicesDemonstrated experience in providing support and troubleshooting for Hardware and Software management for research solutions and Education enterprises.Highly developed understanding and experience with a range of contemporary computing platforms, operating systems, applications and systems, including those typical to the higher education sectorSound analytical and problem-solving skills, and proven ability to interpret needs and recommend appropriate solutions within a changing environmentPlease apply online via the Apply Now button, the content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.This position is only open to applicants with relevant rights to work in Australia.Closing date: 11:55 PM AWST on Sunday, 14 July 2024 #J-18808-Ljbffr
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