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Triage Clinician (LCSW, LPC, LMFT) - Ctr for Youth Outpatient

Hartford HealthCare | West Hartland, CT, US, 06091

Job Type: Full Time

Posted an hour ago

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Charlotte Hungerford Hospital is a 122-bed, general acute care community hospital located in Torrington, Connecticut, that serves as a regional health care resource for the 100,000 residents of Litchfield County and Northwest Connecticut.  CHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient, safe and comfortable patient environment.

Job Summary

Under the supervision of the Clinical Manager of Out-Patient Behavioral Health, this role will be expected to utilize a high degree of clinical acumen and is responsible for the triaging of referrals and assignment of cases across multiple programs. This role requires a wide knowledge base to quickly determine the clinically appropriate services to meet patient need. This candidate will have a thorough knowledge of the available continuum of care, as well as, a nuanced understanding of the psychiatric diagnoses associated with child and adolescent mental health. This pivotal role will be expected to manage a small personal caseload and be versatile in supporting the daily clinical operations. The triage clinician will have opportunities to
collaboratively influence clinical program development based on the assessment of clients’ and families’ needs.

Job Responsibilities

Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major function for which the person in the job is held accountable. Following are the essential functions of the job, along with the corresponding performance standards.

  1. Receives all telephone referrals from patients and providers. Provides clinical mental health telephone triage for calls and assignment to appropriate program and level of care.
  2. Conducts scheduled and walk-in comprehensive admission assessments with patients that include the collection of psychiatric, family, medical, substance abuse, development, social, work, and school history through face to face clinical interviews of individuals, families, or guardians. The comprehensive assessment incorporates results of clinical assessment tools and prior psychiatric/medical records.
  3. Preliminary clinical multi-axial diagnostic impressions utilizing the Diagnostic Statistical Manual for Psychiatric Disorders/ICD at the time of each comprehensive assessment and treatment plan.
  4. Dictated/written documentation of comprehensive assessments, treatment plans, progress notes, and case management collateral contacts that meet established Joint Commission, state regulatory and corporate compliance criteria.
  5. Insure through benefit eligibility verification that behavioral health managed care insurance for each patient is individually managed to minimize loss of revenue.
  6. Utilizing the Meditech System, schedules patients into Meditech in agreed upon time slots.
  7. Collects and organizes data as assigned related to Charlotte Hungerford Process Improvement Measures, patient surveys and projects assigned by the Clinical Manager or Administrative Director.
  8. Appropriately keeps all records organized and maintained as outlined by Clinical Manager and Administrative Director.
  9. Provides all assigned clinical and administrative support for clinicians to meet the case management needs of patients while assisting clinicians with tasks that enhance clinical productivity.
  10. Interacts with patients and their family members present for outpatient mental health treatment in a manner that engages family in services and embodies principles of recovery.
  11. Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards. Follows the home and community services division exposure control plans/blood borne and airborne pathogens.
  12. Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmental to facilitate the department's/unit's ability to meet its goals and objectives.
  13. Displays and upholds CHH core values of excellence, safety, caring, and integrity. Consistently demonstrates caring for patients, for one another, and for the organization they are part of, and contributes to building trust, pride and camaraderie.



  • Master's degree in Social Work, Marriage and Family Therapy, or Counseling
  • Active LCSW, LPC, or LMFT license required
  • Two years clinical experience in a psychiatric setting
As a Hartford HealthCare entity, Charlotte Hungerford Hospital provides eligible employees with an extensive benefits package consisting of:
  • Medical and dental benefits
  • 401(k) plan with employer match
  • Generous paid time off with accrual starting on the date of hire, including six paid holidays
  • Additional voluntary benefits as well as employee discount programs
  • Stress free commute; free parking and no shuttles
  • Staff kitchen
  • Individual offices for full-time clinicians            
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
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