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Commercial Lines Account Manager

Alera Group | GRAND RAPIDS, MI, US, 49503

Job Type: Full TimeSalary Range:$48,000 – $59,000 Salary range estimated by Zippia

Posted 2 hours ago

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Lighthouse Insurance Group, an Alera Group Company is seeking an Account Manager to join our Commercial Lines Middle Market team in Grand Rapids, MI.  


Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?  


If that is what you’re looking for, this is your chance to be part of an amazing organization!


About Lighthouse, An Alera Group Company

Established in 1995, Lighthouse is a full-service insurance firm serving communities throughout Michigan. We are proud, trusted insurance experts empowering our clients to live confidently knowing the Lighthouse Team is behind them. As an Alera Group company, our teams have access to a national pool of industry-leading resources while maintaining our unique local capabilities, relationships, and commitment to the communities we serve. We provide the best of both worlds: national scope and local service.


Why Work Here?

We maintain a unique model of collaboration at a local and national level enabling employees to learn, grow, and make a positive impact. We focus on listening generously, speaking straight, and building each other up through mutual accountability and shared success.    


As a Senior Account Manager you will work side by side with Account Executives in managing the submission and proposal processes on new and existing clients and by working as one of the critical members of the Client Team. Retain clients by developing strong relationships built on the highest degree of customer service and technical know-how and by delivering proactive services. Increase agency revenues by recognizing client needs and providing advanced technical solutions across insurance brokerage, risk management, and claim handling.

  • Manage renewal and proposal processes
  • Develop and maintain strong underwriter relationships
  • Negotiate on behalf of clients with carriers and other service providers
  • Engage clients and prospects in gathering and preparing renewal information
  • Prepare documents for and attend client meetings
  • Assist clients in reporting claims and throughout claim process as needed
  • Assist with claim follow-up and oversight for clients
  • Perform insurance policy, coverage, and exposure reviews
  • Handle day to day service requests including certificates and other time sensitive administrative tasks
  • Master internal client management systems including ImageRight and AMS 360
  • Strengthen client relationships through social engagement
  • Identify and assist in developing cross selling opportunities
  • Assist in training entry level recruits
  • Pursue a program for personal and professional development
  • Create and maintain a positive work environment – build trust, open communication, creative thinking & cohesive teamwork
  • Support Lighthouse Group culture through leading by example
  • Performs other duties and projects as required

  • Business experience or related college degree
  • Minimum of 3 years of experience in Commercial Insurance
  • Demonstrated ability to collaborate with diverse individuals
  • Insurance designations a plus
  • Strong proficiency with Windows and Microsoft Office
  • Holds Michigan insurance license or willing to become licensed

We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.


We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


If you're a California resident, please read the California Consumer Privacy Act prior to applying.




PandoLogic. Category:Customer Service, Keywords:Customer Service Account Manager, Location:GRAND RAPIDS, MI-49503
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