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Call Centre Team Leader - Peter Alexander

Just | Melbourne, Victoria, AU, 3001

Posted 3 minutes ago


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We seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individuals!Call Centre Team Leader - Peter Alexander Apply now Job no: 784484 Work type: Casual Location: Melbourne - Central Categories: Call Centre About Peter AlexanderPeter Alexander is Australia’s leading sleepwear brand that is loved every night around the world. Part of the Just Group, one of Australia’s largest and most successful retailers, the brand continues to experience growth through its online stores and over 130 retail stores across Australia and New Zealand.About the RoleWe are looking for an enthusiastic Call Centre Team Leader to join our Peter Alexander Call Centre team! Reporting into the Call Centre Manager, you will play a crucial role in ensuring our customers receive the best customer experience, resolving their inquiries and maintaining our high standards of customer satisfaction. This role is Part-Time, 4 days per week located at our Support Office on St Kilda Rd, Melbourne.Here’s what you’ll doRespond to customer inquiries via phone and email in a professional and friendly mannerProvide accurate and timely information about our products and policiesIdentify customers’ needs and provide appropriate solutions and recommendationsAssist customers with order placement, tracking, and returns, ensuring a seamless experienceResolve customer concerns and complaints efficientlyCollaborate with other departments to escalate and resolve complex issuesContribute to the development and improvement of customer service procedures and processesWe’re looking for someone who:Has excellent communication skills, both written and verbalStrong problem-solving abilities and a customer-focused attitudePatience and empathy when dealing with customer-focused attitudeExperience in customer service and retail desirableAbility to work in a fast-paced environment and handle a high volume of customer inquiriesWe value diversity at The Just Group and we believe the best teams are built on a variety of backgrounds and experiences, so don't hesitate to apply even if you don't meet all aspects of the role.What we can offer youGenerous employee discount of 50% off to use across all of our 7 brandsAccess to our Just Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and healthExclusive access to frequent sample sales across all brandsThrive in a central office location based on St Kilda Road, with direct access to Fawkner ParkAccess to a Family room as well as a reflection room that can be used for prayer, meditation or time for youEngage in continuous learning and development programs to enhance your skills and foster personal and professional growthCoffee lover? Indulge in daily subsidized coffee and food options at our onsite caféAccess for you and your family to our free and confidential Employee Assistance Program offering a range of servicesBring your dog to work!Advertised: 18 Jun 2024 AUS Eastern Standard TimeApplications close:We acknowledge the Traditional Custodians of Country throughout Australia and recognise their continuing connection to land, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders, past, present and emerging. #J-18808-Ljbffr
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