Infrastructure Manager / Wintel Engineer FIRESOFT People Infrastructure Manager / Wintel Engineer
Looking for an experienced Infrastructure Manager to join an innovative IT service provider based on the Northern Beaches. They are a result-driven company with a very strong reputation in the community bringing over 20 years’ experience delivering a suite of IT and Technology services.
Key Accountabilities
Help train and support staff
Provide technical support and administration
Collect, analyse, and verify information to configure and/or integrate new hardware and software upgrades in an existing network
Administer critical systems and functions including, but not limited to, Wintel Windows Server, Active Directory, Office365, MS Exchange, Physical Server Hardware, Azure, Windows AD (multi-site)
Participate in continuous improvement initiatives
Respond to and resolve technical incidents and problems within service level timeframes
Maintain a high standard of support and administration documentation for technical services
Participate in projects where required
Liaise with vendors for repairs, maintenance, and support as needed
If the following describes you, please reach out:
Experience in building productive, collaborative, and cooperative relationships within the team and with end users and service providers to deliver quality service outcomes
Delivering consistent service in a fast-changing environment
Experience providing face-to-face support and working in a corporate environment
Strong documentation and administration skills
Technologies Used
Windows Servers / Office 365 / Physical Server hardware / SQL servers / Remote Desktops / Windows AD (multi-site) / Azure AD
Cisco / Meraki / Aruba/ HpE Switch
Fortinet / Sophos Firewalls
Shadowprotect / Storagecraft / Acronis / Veeam
Microsoft Hyper-V
Vmware
In return, you will be rewarded with career development and training in an inspiring, fun team environment.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
#J-18808-Ljbffr Posted an hour ago Medical Device Kit Assembler. Stryker Corporation Medical Device Kit Assembler page is loaded Medical Device Kit Assembler Apply locations Brisbane, Australia time type Full time posted on Posted Yesterday job requisition id R517799 Work Flexibility: Onsite ThisKit Assembler role offers you the opportunity to join the team in Northgate, QLD on a full time basis! This is the perfect opportunity for a graduate wanting to break into the medical device industry or to transition out of the hospitality or retail industryIn this role, you will play a vital role in the moments that matter most - the seconds, minutes and hours in which patients’ lives are changed forever. Our medical kits contain the implants, tools and equipment the medical professionals need to successfully complete the surgery and improve patient's quality of must have full working rights in Australia for this role.What you will do:Pick, patch and dispatch loan kits efficiently and accurately to meet customer needsEnsure kits are delivered in-full and on-timeMaintain accurate records in our system of all dispatch and returnsConduct quality checks on returned kitsLiaise with hospital staff, sales representatives and customer service personnel What we are looking for:Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.Teammates. Partners who listen to ideas, share thoughts and work together to achieve the greatest success.Detail-oriented orchestrators. People who have superior attention to detail and can work to a high level of accuracy.Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomesChallengers. People who seek out the hard projects and work to find just the right solutions.Culture and Benefits:At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners! This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.Some of our benefits include:Join one of Australia’s Best Places to WorkMultiple financial benefits including health care, financial wellbeing, insurance benefits. Ongoing training and opportunities for career progressionPaid Parental leave schemesVolunteer DaysBeing part of one of the world’s largest and most recognizable brands.Excellent team culture – we have fun whilst we work!A Leader who will support & guide you throughout your careerAccess to employee benefitsAccess to our career and self-development program from day oneWork with likeminded individuals who are driven by exceeding targets and improving patient outcomesIf this sounds like an exciting opportunity, please apply today! Travel Percentage: 0% Similar Jobs (1) Medical Device Kit Assembler locations Brisbane, Australia time type Full time posted on Posted 30+ Days Ago
#J-18808-Ljbffr Posted an hour ago Manager [Business Performance] - Strategic Intelligence and Planning. QFES Commissioner Queensland Fire and Emergency ServicesOne QFES. Many Services, Many Capabilities, Many PartnersStatus PermanentClassificationAO7Salary: $122,925.00 - $131,631.00 per annumDivisionStrategy & Corporate ServicesRegion/DirectorateSTRATEGYWork UnitStrategic Intelligence and PlanningLocation:Kedron (Multiple/Flexible)Closing DateMidnight 19 May 2024Reference NoQLD_QFES_19800_24Current QFES employees and volunteers must apply via their internal careers siteNOTE: The position location is negotiable and will be determined upon the suitable applicant being appointed. About UsAs a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, the Rural Fire Service, and supports other volunteer groups providing emergency response to Queenslanders.Purpose of the roleStrategic Intelligence and Planning is responsible for the design, development and implementation of best practice approaches, frameworks and guidelines for organisational strategy and ensures compliance with legislative requirements and alignment to government policy. The team works closely with internal and external stakeholders to support alignment of strategic planning and thinking, leads strategic foresight initiatives, including environment and horizon scanning that supports and informs business intelligence to support and enhance investment decision making and enables QFES to prepare and respond to changes in the broader disaster and emergency management environment.Reporting to the Director, you will lead a team of regional based analytics professionals, providing high level technical, reporting and business support, advice and training to enhance business intelligence across the organisation. You will manage and oversee business analytics, projects and processes to provide data-driven insights related to business performance used to advise and develop strategies for the wider delivery of analytics and business intelligence capabilities and guide evidence-based decision making in line with strategic direction. You will lead the collation and reporting of regional data that supports the development, implementation and evaluation of operational plans, policies and procedures, including the collection of high quality data during large scale operations through management and support of IT and key information systems and in line with strategic reporting requirementsHighly Desirable RequirementsAbility to provide complex, strategic and operational leadership to effectively manage teams to deliver high quality services and achieve positive outcomes.Experience in futures thinking / foresight and/or strategic intelligence methodologies.Knowledge and experience in Business Intelligence and the use of Business Intelligence products.Ability to create data visualisations and custom reports using dashboard tools (e.g. Microsoft Power Bi and/or Microsoft reporting services) including SQL.Special RequirementsThe incumbent will be required to travel and work within their area of responsibility and may also be required to undertake intrastate, interstate deployment or travel as required, with the possibility of overnight stays.Your key accountabilitiesResponsibilitiesYour part in our vision and success of the department will see you lead by example, and model QFES values and behaviour’s in delivering the responsibilities of your role, will include, but is not limited to:Lead and manage the development and implementation of data capture for state, and regionally driven, processes with a focus on consistency and effective resource utilisation to ensure reporting needs can be achieved and deliver enhanced capability across the organisation. Supervise the preparation of periodic and ad-hoc regional reports to support sound business planning and decision-making, and conduct regular reviews in collaboration with stakeholders to ensure high quality data is aligned to business needs.Analyse and interpret operational performance data and metrics to provide high-level advice or recommendation for improvement to support the development and implementation of strategies for the overall effectiveness of business operations. Oversee the training of staff in the use of information management, performance planning and systems management to ensure outcomes are delivered within agreed timeframes and meet business needs. Prepare, review and present complex reports, briefs, submissions and correspondence relating to business intelligence and planning issues, and initiatives in accordance with departmental requirements and governance.Represent the department and participate in projects and working groups to provide strategic foresight in the development, review and implementation of processes, applications, products and technologies to support the collection and dissemination of business information.Build and maintain effective working relationships with key internal and external stakeholders through information sharing and participation in pre-release systems testing and regional forums to ensure services, solutions and governance is maintained.Manage a multi-disciplinary team, fostering positive teamwork and building capability through coaching others, providing performance feedback, conflict resolution and encouraging career development.CapabilitiesRoleTo determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:Leadership Competency Stream – Team Leader (leading others)VisionStimulates ideas and innovationLeads change in complex environmentsResultsDevelops and mobilises talentDrive accountability and outcomesAccountabilityFosters healthy and inclusive workplacesDemonstrates sound governanceOnce you join us we will want you to exemplify the QFES shared values:RespectIntegrityTrustCourageLoyaltyWant more information? Please contact Jason Brown, Director on phone or email can also visit our website to find out more about our can also visit the FESSN website for more information about our Psychological and Support To ApplyPlease refer to the QFES Public Service Application Guide (All PS Classifications/Streams and Senior Officer) for information on how to apply for this role.
#J-18808-Ljbffr Posted an hour ago Experienced Wireline Field Specialist. Schlumberger Australia Pty Ltd Job details Here’s how the job details align with yourprofile . Pay From $94,350 a year Job type Full-time Shift and schedule 12 hour shift Location Perth WA Full job descriptionAbout SLB:We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.Role: Experienced Wireline Field SpecialistLocation: Moomba SA, Roma QLD and Perth WAType of contract: PermanentRoster: Full TimeJob Description:The Position holder is responsible for maintaining safe, efficient, and reliable product and service delivery to Customers. He/She identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery in various Wireline position reports to the Product and Service Delivery ManagerSuccessful Position holders are excellent communicators, enjoy solving problems, and work well in teams. He/She needs to have self-drive, initiatives and adapt to adverse situations.Roles and Responsibilities:· Provides an engineering interface with the client· Performs engineering duties as required to provide Wireline services/ operations· Responsible for ensuring that the preparation and dispatching of equipment is complete· Ensures that people, equipment and materials arrive on time on location, and are rigged up, tested and ready to perform the job with no deviations from SESS (Specific Equipment and Site Safety) standards and contingency plans in place.· Informs clients of any unusual conditions during the job and maintains direct contact with client's representative throughout running of service· Supports the Service Delivery and Sales process with technical expertise· In charge of an operating cell and is responsible for the training and development of personnel assigned to the cell and for the maintenance status of the assigned equipment· Performs operations with pressure control equipment 10 kpsi· Performs operations with radiation, explosives and reservoir sampling and sample drainage· Prepares job design including gun planning, SPAN modelling to determine charge performance· Utilizes FDP and WorkRight in PSD process· Completes all the required pre and post job paperwork and job tickets on time and without errors as per company policies.· Ensures preventive maintenance on downhole equipment are as per TLM standards and safe, clean and proper working condition for the next service job.· Participates in the District HS&E & Quality initiatives and programs (e.g. SOIM's, Risk Assessments, Quality Improvements, Emergency Response Plan, HSE and SQ Objectives, LPT and SQC).· Performs Risk Analysis (e.g. HARC, JSA) before each job or task and identifies & addresses potential safety hazards. Corrects and report hazards immediately in QUEST or to Supervisor.Qualifications and Experience:· Min Diploma degree in engineering or related science· Minimum 5 years Wireline offshore and/or land experience· Proficient in Maxwell operating system· High expertise in running and leading Wireline production and well intervention logging services (e.g corrosion and cement logs, production, analysis behind casing logs, fishing operations, pipe recovery, perforation, etc)· Have radiation and explosives certification· Have valid 10K Pressure Certification is desirable· Have valid WA, QLD and SA Radiation Certification and Explosive Certification is desirable· Have valid HR/ HC/ MC driver’s licence is desirable· Have valid BOSIET, MSIC, CSTP and OGUK medical certificates· Ability to maintain, prepare and dispatch of equipment· Ability to maintain high quality of service delivery at the wellsite, in terms of safety, quality and efficiency of operation· Ability to run required services, supervise operations and managing people, interact with clients and other related parties· Good personnel skills, excellent in communication, highly self-motivated, competent computer skills and ability to learn new software· Can work in a high-pressure, learns quickly and adapts to new problems and situations· Must be a team player, able to get along with individuals from other groups in the organization, and a good communicator· Excellent English written and verbal communication skills essential· Available to start as soon as possibleOther Requirements:· Reside in Australia and have the full right to live and work in Australia including offshore· No travel restrictions and open to relocation in Australia based on company’s requirement· Permanent employment· Gold Tier Private Health Cover· Wellness Benefits· Employment Assistance Program· Discounted Stock Purchase Program· The salary will comprise an attractive compensation package with an estimated annual earning AUD85,000-130,000/year.Please apply via this advertisement and upload a detailed resume outlining your qualifications and work experience.Applications are open from 05-Apr-2024 to 04-May-2024.Only successful applicants that meet the above criteria will be is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran are committed to providing employment opportunities for Aboriginal and Torres Strait Islander
#J-18808-Ljbffr Posted an hour ago Operations Services Specialist. Wacom Co. Ltd. The Operation Specialist is responsible for enabling the success of the ANZ Organization. They will optimize Operation effectiveness and productivity, and will manage functions essential to the sales force including: Assist with order processing, sales data accuracy, sales process optimization and revenue attainment. Act as primary owner and point of contact for non-strategic accounts. Act as internal logistics expert and problem-solver in support of Sales/Marketing and Customer needs. Proactive operation administration in partnership with Sales, Marketing, Accounting, and Customer Service. This is a casual part-time 20 hour per week position, 4-hour days Monday- Friday. Location: This is a hybrid position in the North Ryde, NSW office requiring 2 days in the office with the option to work remote the other days. What you will be doing: Order Management: Manages the overall process of sales order entry and logistics management by collecting, processing, delivery tracking, and sales returns (RMA). Accounting Administration: Vendor invoice entry, customer invoicing, monitoring accounts credit limit, and payment follow-up. Inventory management: monitoring stock on hand, inbound and outbound stock. Customer Service: Engage in necessary resources to expedite the resolution of customer complaints and problems. Represent the company in handling complaints and resolving grievances with active accounts. Sales Administration support: Providing accurate sales data, processing rebate/contra. Reviewing, analyzing, and reporting key performance trends and insights to management that help improve forecast accuracy and business results. General Office Administrative: Providing support to cross-functional teams in general office matters (office maintenance). Contributing to process improvements in partnership with related cross-functional teams. Maintain service quality, productivity, and consistency within the team that are in line with department goals Skills you bring: Should possess at least Associate Degree in Business Administration or equivalent experience Should have a minimum of 1 year previous key account sales or support experience in a high tech related company. Experience with 3rd party agency (sales and service) preferred. This person will be able to demonstrate computer literacy, personable communication skills, be results oriented, have strong organization skills, and effective written reporting skills. Proficient in the operations of EDI, CRM (preferably MS Dynamics), ERP (preferably SAP) and MS Office applications. Able to perform a variety of complicated tasks simultaneously. Why work for Wacom? Wacom is a global creative technology company. For 40 year we have been a leader in digital pens and natural interface devices. Our products are used and loved by the world’s best designers, animators, photographers, and digital pride ourselves on our office culture. We’re a small, diverse team with fun vibrant offices. Our team enjoys constant collaboration and exchange of ideas. Everyone has a voice and everyone contributes. This is an opportunity to join our ANZ offices based in North Ryde. I consent to be contacted over SMS/Text for this job.
#J-18808-Ljbffr Posted an hour ago Duty manager. Perdaman Global Services Pty Ltd Perdaman Global Services Pty Ltd – Perth WA On behalf of our client (Mangrove Resort Hotel), we are advertising. Mangrove Resort Hotel is looking for a Duty Manager to join their team based in Broome, the absence of senior management, taking charge of any situation in the hotel which requires attention and resolving the issue within company parameters. Advising senior management as a priority any issues of critical importance.Compliance with all company policies, directives as issued or amended from time to time in the interests of all stakeholders. Acting as a positive, professional role model always and under all circumstances. Responsibilities:Maintain an up-to-date knowledge of products, services, events and issues in the Hotel and participate as a representative of management as required.Monitor all outlets on a regular basis, liaising with person in charge to ensure staffing levels are appropriate for service requirements.Check time sheets to ensure all are completed, signed and authorised each shift by appropriate personnel before staff finish their shift and leave.Monitor meal breaks and staff punctuality so that time theft does not occur and peak customer service periods are not affected.Monitor staff presentation/grooming and ensure staff compliance with the employee handbook.Liaise with Department Heads regarding rostering issues and work allocations as appropriate to ensure hours at work are justifiable.Check cleanliness and proper set up of all outlets immediately prior to commencement and close of shift.Verify all registers are closed, takings reconciled and balanced with takings and floats secured correctly at the conclusion of shifts.Check to ensure employees are not patronising the premises unless they have quite specific permission to do so and take action as necessary if requirements have not been complied with.Ensure all employees have completed their responsibilities and all people have vacated the premises at close of trade prior to securing the premises.Monitor operations of entire hotel and liaise with Department Heads and Senior Management on potential training requirements, operational methods, strategies and service and where reasonable assist with on the job training by way of support.Assist with and ensure correct procedures are followed at all times with regard to issues such as stock takes; transfers of stock; Good received reports; Promotional food and beverage and staff required, assume a hands on role in service and guest liaison to support departments.Oversee patronage of hotel to maximise the enjoyment and atmosphere for guests within reasonable parameters, taking appropriate remedial action as necessary.Essential skills and experience:Strong staff management and supervisory skillsA great understanding of customer service in retail and hospitalityAbility to work as part of a team.Competency with stock management and stock take procedures.Required:At least 2 years relevant working experienceAt least Diploma level, relevant field is preferred. Salary: $70,000 per annum. On behalf of our client (Mangrove Resort Hotel), we are advertising. Mangrove Resort Hotel is looking for a Duty Manager to join their team based in Broome, the absence of senior management, taking charge of any situation in the hotel which requires attention and resolving the issue within company parameters. Advising senior management as a priority any issues of critical importance.Compliance with all company policies, directives as issued or amended from time to time in the interests of all stakeholders. Acting as a positive, professional role model always and under all circumstances. Responsibilities: Maintain an up-to-date knowledge of products, services, events and issues in the Hotel and participate as a representative of management as required.Monitor all outlets on a regular basis, liaising with person in charge to ensure staffing levels are appropriate for service requirements.Check time sheets to ensure all are completed, signed and authorised each shift by appropriate personnel before staff finish their shift and leave.Monitor meal breaks and staff punctuality so that time theft does not occur and peak customer service periods are not affected.Monitor staff presentation/grooming and ensure staff compliance with the employee handbook.Liaise with Department Heads regarding rostering issues and work allocations as appropriate to ensure hours at work are justifiable.Check cleanliness and proper set up of all outlets immediately prior to commencement and close of shift.Verify all registers are closed, takings reconciled and balanced with takings and floats secured correctly at the conclusion of shifts.Check to ensure employees are not patronising the premises unless they have quite specific permission to do so and take action as necessary if requirements have not been complied with.Ensure all employees have completed their responsibilities and all people have vacated the premises at close of trade prior to securing the premises.Monitor operations of entire hotel and liaise with Department Heads and Senior Management on potential training requirements, operational methods, strategies and service and where reasonable assist with on the job training by way of support.Assist with and ensure correct procedures are followed at all times with regard to issues such as stock takes; transfers of stock; Good received reports; Promotional food and beverage and staff required, assume a hands on role in service and guest liaison to support departments.Oversee patronage of hotel to maximise the enjoyment and atmosphere for guests within reasonable parameters, taking appropriate remedial action as necessary.Essential skills and experience:Strong staff management and supervisory skillsA great understanding of customer service in retail and hospitalityExcellent communication skillsAbility to work as part of a team.Cash handling skills.Competency with stock management and stock take procedures.Required:At least 2 years relevant working experienceAt least Diploma level, relevant field is preferred. Salary: $70,000 per annum. Summary of role requirements:Flexible hours available2-3 years of relevant work experience required for this roleWorking rights required for this roleExpected salary: $70,000 per month Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . Sign in to start saving jobs in your ’t have a Jora account? Register with:Do you want to receive recommendations for similar jobs?
#J-18808-Ljbffr Posted an hour ago Sales Representative . Adbri The RoleWe are currently seeking a career focussed, positive Sales Representative with a passion for providing exceptional service to customers in the greater Hobart region. Critical to your success will be a sound understanding of the construction industry and its key players in the will be responsible for the promotion of Adbri Masonry products into the commercial, retail and specifier markets along with the implementation of specific marketing strategies to establish and build our will personally canvas your market area to service an existing base of clients and develop new 'll receive a competitive salary package, a fully maintained company vehicle, and bonus as part of our rewards package.ResponsibilitiesEnsure safety, health and environment standards are maintainedDevelop strategic sales initiatives to ensure sales volume growthPrepare monthly sales forecasts and reportsAnalyse sales and profitability of new and existing markets and segmentsMaintain and grow relationships with customers across multiple channelsPartner with our National Marketing team to ensure appropriate products are brought to marketServicing Bunning's RequirementsServicing Existing Reseller NetworkVisit Councils & ArchitectsWhat you will need to succeedDemonstrated success in meeting and exceeding sales targetsExceptional communication and interpersonal skillsAbility to negotiate effectively and rationalise a sound value propositionA passionate, proactive and diligent approach to meeting customers' needsAbility to quickly and effectively develop technical expertise in our productsMasonry Block Knowledge an advantageAbility to Learn Block take off ProgramComputer Skills with SAP Knowledge an advantageExperience with CRM systems an advantageOur businessAdbri Masonry is Australia’s leading concrete products manufacturer supplying quality concrete bricks, blocks, pavers, retaining walls, erosion control products and architectural masonry solutions.Adbri Masonry is a fully owned entity of Adbri Limited; a construction materials and industrial minerals manufacturing company that has been building a better Australia since 1882. Adbri's portfolio of respected brands employs over 1500 people nationally and provides cement, lime, concrete, aggregates, masonry products and industrial minerals.A safe and supportive environment Adbri Masonry puts safety first and recognises that diversity in our workforce drives innovation and encourages creativity.Applications will be progressively shortlisted for this looks like your next great opportunity - APPLY NOW!
#J-18808-Ljbffr Posted an hour ago Customer Service Officer (Undefined)State Government of Victoria, Australia Organisation: The Royal Children's Hospital Occupation: Other Reference: 11745 Work for Australia's leading Children's Hospital Friendly and supportive team environmentAbout the RoleWe have an opportunity for a Permanent Full Time position 80 hours per fortnight, within the Allied Health Administration this position you will be a frontline customer service representative for the Royal Children’s Hospital (RCH), and will be involved in high level interaction with patients, families, medical, and nursing staff at Specialist Clinics Desk B. You will provide efficient customer service to ensure administration tasks are completed effectively including inbound and outbound calls, monitoring referrals and work order queues, and ensuring bookings are prioritised and booked at the times required. We are looking for someone with excellent communication skills who can relate to people from various background, is personable, and works well with others in a team environment.What you’ll achieve:Management of a reception desk area, patient check-in & standard patient IDActively contribute to continuous improvement strategies and participate in project team activitySchedule follow-up appointment bookings and manage walk in referralsManage inbound and outbound calls and respond promptly to queriesClassification for this position will range from AO10 – AO12 (base salary $58,224 to $63,996 per annum, plus superannuation)Your skills and experience:Previous experience working in a busy front line customer service-based role Previous telephone reception or call centre experienceDemonstrated experience in using computer applications, such a Microsoft Office suiteIf this sounds like you, click here to view the position description.About Allied Health Administration DepartmentThe Allied Health Administration Department plays a vital role in providing administrative support to the specialised healthcare professionals within the Allied Health directorate and managing outpatient appointment activities across Specialist Clinic Desk B and supporting the office environment. What we offer:Parkville location and close to public transportOther requirements:Current National Criminal Record Check, or willing to obtainValid Working with Children CheckCurrent NDIS Worker Screening Check, or willing to obtainCompliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedureApplication processTo apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.Shortlisting for this position will commence immediately, we encourage you to apply promptly!For more information about this position please contact Carmel Italiano, Manager Allied Health Administration on Ph: Email:
#J-18808-Ljbffr Posted an hour ago Deliverability Strategist - APAC Professional Services · · Fully Remote. dotdigital About UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.About the RoleWe are looking for a team player to help with email deliverability on our talented Messaging Operations team. This role will provide strategic help to our customers, internal stakeholders and assist with Dotdigital’s anti-abuse efforts. The work completed will be key in making sure customers are getting the most from their email programs and that the Dotdigital platform is performing optimally by encouraging best are looking for someone who is able to share in representing Dotdigital in the industry and make the most of opportunities to champion strategic projects from concept to deployment - while also being hands-on when it comes to rolling up their sleeves to help with the role will be joining a team of experts. We all know we have more to learn and speak up when we have things to share, and we’re looking for someone who‘ll be passionate about contributing to and growing with us.This position plays an important role both internally and externally and will support our APAC region. Applicants from Australia, Singapore or Japan strongly preferred.Responsibilities Advising customers who are experiencing deliverability challenges - both paid for or where it’s needed for customer success. Stay current with applicable industry trends, laws and regulations Proactively identify opportunities to recommend deliverability consulting and communicate that to the account owner/manager Assist the global sales organization with RFPs and other needs during the sales process Work with Sales and Customer Success to ensure training and education is where it needs to be to facilitate success Represent Dotdigital at industry events and in community forums Support the Messaging Operations team in building industry relationships With assistance from the entire team, develop and maintain deliverability best practice standards, and communicate these in the form of strategies, policies, procedures, tools and resources Assist with operational tasks such as building ramp ups, handling inbound customer support requests via email and Zendesk and handling compliance – respond timely to all inbound requests and keep customers updated accordingly Be a key escalation point and back up for the team as needed Strive to be an expert in the Dotdigital platform as well as deliverability toolsets used Make product recommendations and help scope changes needed to keep Dotdigital at the forefront of message technology About You Minimum 1 to 2 years of experience in deliverability or an associated industry Desirable skills include: SMS/MMS, WhatsApp, Line or any other digital messaging knowledge outside of email A subject matter expert, both internally and externally Proven customer facing experience with strong communication skills Able to prioritize competing tasks, handle responsibilities with a sense of urgency, and take accountability Able to interpret customer problems, independently research using available resources, and apply practical solutions Manage client expectations appropriately and communicate progress back effectively Willing to work with customers in multiple time zones and be flexible with the working schedule - don’t worry, personal time is important and the flexibility extends both ways Understand the importance of documentation Able to manage projects by creating granular tasks to get from start to finish, and be the champion driving your projects forward A creative thinker and problem solver who’s happy to step outside their comfort zone and excited to nerd out about deliverability with us A team player committed to doing what’s needed for the success for the whole team Interview Process 15min Screening Call with Team Talent 1 hour video call with 3 members of our team 1 hour final video call with the hiring manager and one other senior team member Some of Our Global Benefits Parental leave Medical benefits Paid sick leave Dotdigital day Share reward Wellbeing reward Wellbeing Days Loyalty reward DEI commitmentAs an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.Legal statementNo agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
#J-18808-Ljbffr Posted an hour ago Technical Support Engineer.The Access Group Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
What are we all about?
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organization thrive.
About you:
To be successful in this role, you are a naturally helpful problem solver who works logically to identify the root cause, takes ownership, and works with internal teams to find a solution. In parallel, you'll manage the clients' needs and expectations through to problem resolution. You'll be managing a busy caseload, ensuring diligent documentation for ongoing future use. In this role, you'll collaborate with internal teams, building on and using your product and process knowledge, to ensure our clients have confidence in our products and our ongoing support. Our clients and their business needs will always be our priority.
Day-to-day, you will:
Deliver a meaningful customer experience by providing clear expectations, quality interactions and efficient use of time.
Demonstrate a client-first, positive approach.
Proactively manage your caseload, with clear prioritization and regular client updates.
Work in close collaboration with the rest of the Customer Support team and the wider product and engineering teams as needed.
Ensure SLAs are met and know when to escalate if necessary.
Analyze and interpret client requirements, determine the best solution, and resolve the problem in the most effective and easiest way for the client.
Accurately record incident details, troubleshooting, and test results.
Contribute knowledge articles and assist with knowledge sharing across the team.
As a well-rounded Technical Support Engineer, your Skills and Experiences likely include:
Ideally, experience within the recruitment or payroll industry and working with FastTrack360 Software would be considered a real benefit.
Being able to quickly understand and resolve problems, providing clients with a simple explanation and solution to what may be more complex technical issues.
Demonstrate an ability to proactively manage multiple competing priorities in a high-pressure environment and setting clear expectations, both internally and externally.
Strong and effective communication skills, both verbal and written, with a keen attention to details.
Being known as a real 'people person', who thrives in a diverse and collaborative team, happy to coach and mentor less experienced team members when the opportunity arises.
What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our well-being days taking you to 25 days leave a year (rules apply) and a health contribution, you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organization that gives back, so you'll also have 3 charity days that you can take to support something that matters to you.
At Access, we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but our experience doesn't match perfectly, we'd still love to hear from you. You might just be whom we are looking for. We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun! What's holding you back? Come and be part of our Amazing Access family. Love Work. Love Life. Be You.
#J-18808-Ljbffr Posted an hour ago
