Posted 6 hours ago
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Description
Supervisor, Dispatch
Targeted compensation: $50,000 - $60,000 + bonus
Compensation commensurate with experience and skill set
Who we are:
Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of home ownership though its structural warranty offerings and Home Warranty Service Agreements. 2-10 HBW is based in Denver, Colorado, and proudly partners with thousands of the nation’s best builders, real estate agents, and service contractors to provide peace of mind for more than one million homeowners across the country.
What is the role and where can you add value?
2-10 Home Buyers Warranty is seeking a highly motivated, organized, and customer-centric individual to join our Dispatch Team. Dispatch is responsible for locating contractors to service warranty claims when a contractor does not immediately appear available. As the Supervisor overseeing this team, you will ensure appropriate workload balance and production across the various team members. The supervisor also administers or arranges training for new and existing team members and provides supervision, mentorship, and support for the team.
Core Job Responsibilities:
Plan, assign and direct day-to-day work for the Dispatch team
Remain available to provide support and coverage for team members during operational shifts
Create a collaborative team environment allowing for knowledge transfer between both teams
Assist team members with problem solving with regards to complex tasks/escalations
Implement and monitor performance goals and objectives, and provide regular feedback to team members
Assist with hiring by screening and interviewing applicants for Dispatch Team roles
Provide and utilize productivity reports for leadership to assess performance and production of the team
Train or arrange training for new employees and ongoing training for existing employees
Implement and evaluate strategies to improve employee performance
Create a culture and atmosphere that will lead to a high level of employee engagement, a high performing team and career paths for team members
Provide regular performance meetings with each team member to provide performance feedback
Support the leadership team in problem solving to improve team performance and department processes
Ensure team’s compliance with departmental KPI’s, policies and procedures, objectives, and quality assurance
Maintain team payroll and time off requests
Complete annual performance evaluations for all direct-report team members
Occasional travel required
Other duties as assigned
What skills and experience should you bring to this role?
Ability to complete all core responsibilities
Prior supervisory experience highly preferred
High School Diploma or GED and 2 years of relevant work experience
Strong problem solving skills
Excellent communication skills both verbal and written
Negotiation skills and the ability to process complex challenges effectively
Intermediate + Computer Skills and familiarity with MS Office suite
Here is what you can expect when you join our team:
A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”
A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans
On-site fitness center
2-10 Home Buyers Warranty is an Equal Opportunity Employer
All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK
Targeted compensation: $50,000 - $60,000 + bonus
Compensation commensurate with experience and skill set
Who we are:
Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of home ownership though its structural warranty offerings and Home Warranty Service Agreements. 2-10 HBW is based in Denver, Colorado, and proudly partners with thousands of the nation’s best builders, real estate agents, and service contractors to provide peace of mind for more than one million homeowners across the country.
What is the role and where can you add value?
2-10 Home Buyers Warranty is seeking a highly motivated, organized, and customer-centric individual to join our Dispatch Team. Dispatch is responsible for locating contractors to service warranty claims when a contractor does not immediately appear available. As the Supervisor overseeing this team, you will ensure appropriate workload balance and production across the various team members. The supervisor also administers or arranges training for new and existing team members and provides supervision, mentorship, and support for the team.
Core Job Responsibilities:
Plan, assign and direct day-to-day work for the Dispatch team
Remain available to provide support and coverage for team members during operational shifts
Create a collaborative team environment allowing for knowledge transfer between both teams
Assist team members with problem solving with regards to complex tasks/escalations
Implement and monitor performance goals and objectives, and provide regular feedback to team members
Assist with hiring by screening and interviewing applicants for Dispatch Team roles
Provide and utilize productivity reports for leadership to assess performance and production of the team
Train or arrange training for new employees and ongoing training for existing employees
Implement and evaluate strategies to improve employee performance
Create a culture and atmosphere that will lead to a high level of employee engagement, a high performing team and career paths for team members
Provide regular performance meetings with each team member to provide performance feedback
Support the leadership team in problem solving to improve team performance and department processes
Ensure team’s compliance with departmental KPI’s, policies and procedures, objectives, and quality assurance
Maintain team payroll and time off requests
Complete annual performance evaluations for all direct-report team members
Occasional travel required
Other duties as assigned
What skills and experience should you bring to this role?
Ability to complete all core responsibilities
Prior supervisory experience highly preferred
High School Diploma or GED and 2 years of relevant work experience
Strong problem solving skills
Excellent communication skills both verbal and written
Negotiation skills and the ability to process complex challenges effectively
Intermediate + Computer Skills and familiarity with MS Office suite
Here is what you can expect when you join our team:
A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”
A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans
On-site fitness center
2-10 Home Buyers Warranty is an Equal Opportunity Employer
All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK
