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Description
Manager, Sales Support
1916 Ayrsley Town Blvd suite 400, Charlotte, NC 28273, USA
Req #2456
Wednesday, April 10, 2024
See yourself at Odyssey.
Join the team as our new Manager, Sales Support.
Who We Are & Why We're Hiring
Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics provider Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve. Odyssey Logistics & Technology's specialized multimodal expertise is the strategic foundation that provides clients with a full-service offering across our four operating divisions including intermodal, freight forwarding, transport & warehousing, and managed services.
Odyssey's multimodal services offer cost-effective, end-to-end freight solutions equipped to deliver on evolving customer requirements. Combined, Odyssey delivers innovative, high-value logistics services & technology solutions to support diverse customer requirements. In addition to being certified by the American Chemistry Council as a Responsible Care partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise. Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds.
Based in vibrant Charlotte, NC, Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!
Visit us at:
About the Job:
The Sales Support Manager will be responsible for providing operational and administrative support to the sales department, ensuring smooth and efficient sales operations. This role will partner with the sales team, operations, and the customer to provide the best solution.
In This Role, You Will:
- Supervise and mentor the sales support team, providing guidance and support to ensure high performance and productivity.
- Manage the sales order process from receipt to fulfillment, ensuring accuracy and timely delivery of products or services to customers.
- Collaborate with sales leaders to forecast sales targets and track performance against goals, providing regular reports and analysis.
- Serve as the primary point of contact for sales team inquiries and requests for support, resolving issues and escalating as needed.
- Coordinate with other departments, including customer service, marketing, and finance, to ensure seamless communication and collaboration in support of sales objectives.
- Oversee the maintenance and organization of sales-related documentation and records, including contracts, proposals, and customer information.
- Identify opportunities for process improvement and implement solutions to enhance sales support operations.
- Provide training and ongoing support to sales team members on sales support processes, tools, and systems.
- Stay informed about industry trends and best practices in sales support and leverage this knowledge to drive continuous improvement.
- Manage performance metrics associated with the RFP process.
- Oversee the preparation and distribution of sales materials, including proposals, and contract documents, ensuring accuracy and compliance with company standards.
- Manage and optimize the use of Customer Relationship Management (CRM) systems to ensure sales teams have access to current and prospective client information.
- Analyze sales data and reports to identify trends, forecast future sales, and provide insights to the sales team for strategic planning.
- Liaise with the marketing department to align sales strategies with marketing campaigns and ensure consistent messaging across platforms.
- Understand client needs, tailor solutions alongside the sales team, and facilitate the implementation of products or services that address specific challenges or goals.
Qualifications
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Required:
- Bachelor's degree in business administration, logistics, supply chain management, or related field preferred.
- Previous experience in logistics, sales support, or customer service roles within the transportation or logistics industry is advantageous.
- Minimum of 5 years of experience in sales support, sales operations, or a related field, with at least 2 years in a supervisory role.
- Strong understanding of sales processes and procedures, with the ability to develop and implement best practices.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Strong interpersonal and communication skills, with the ability to build relationships and collaborate effectively with cross-functional teams.
- Proficiency in CRM systems and sales support tools (e.g., Salesforce, Microsoft Dynamics, etc.).
- Analytical mindset with the ability to interpret sales data and metrics to drive informed decision-making.
- Ability to adapt to change and thrive in a dynamic, evolving environment.
Desired:
- Certification in sales operations or related field is a plus.
Location: This is an in-office role based in Charlotte, NC.
Approximately 5% travel is anticipated.
We offer a generous compensation and benefits package including:
- Choice of medical plans with FSA, HRA and HSA options;
- Company-paid dental and life/disability Plans;
- 401K with company match;
- Preferred vendor discounts;
- Competitive Paid Time Off.
No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.
Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Other details
Job Family
Sales & Marketing
Pay Type
Salary
Apply Now
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In addition to being certified by the American Chemistry Council as a Responsible Care partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise. Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds.Based in vibrant Charlotte, NC, Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!Visit us at: About the Job:The Sales Support Manager will be responsible for providing operational and administrative support to the sales department, ensuring smooth and efficient sales operations. This role will partner with the sales team, operations, and the customer to provide the best solution.In This Role, You Will:Supervise and mentor the sales support team, providing guidance and support to ensure high performance and productivity.Manage the sales order process from receipt to fulfillment, ensuring accuracy and timely delivery of products or services to customers.Collaborate with sales leaders to forecast sales targets and track performance against goals, providing regular reports and analysis.Serve as the primary point of contact for sales team inquiries and requests for support, resolving issues and escalating as needed.Coordinate with other departments, including customer service, marketing, and finance, to ensure seamless communication and collaboration in support of sales objectives.Oversee the maintenance and organization of sales-related documentation and records, including contracts, proposals, and customer information.Identify opportunities for process improvement and implement solutions to enhance sales support operations.Provide training and ongoing support to sales team members on sales support processes, tools, and systems.Stay informed about industry trends and best practices in sales support and leverage this knowledge to drive continuous improvement.Manage performance metrics associated with the RFP process.Oversee the preparation and distribution of sales materials, including proposals, and contract documents, ensuring accuracy and compliance with company standards.Manage and optimize the use of Customer Relationship Management (CRM) systems to ensure sales teams have access to current and prospective client information.Analyze sales data and reports to identify trends, forecast future sales, and provide insights to the sales team for strategic planning.Liaise with the marketing department to align sales strategies with marketing campaigns and ensure consistent messaging across platforms.Understand client needs, tailor solutions alongside the sales team, and facilitate the implementation of products or services that address specific challenges or goals. QualificationsWe recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!Required:Bachelor's degree in business administration, logistics, supply chain management, or related field preferred.Previous experience in logistics, sales support, or customer service roles within the transportation or logistics industry is advantageous.Minimum of 5 years of experience in sales support, sales operations, or a related field, with at least 2 years in a supervisory role.Strong understanding of sales processes and procedures, with the ability to develop and implement best practices.Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.Strong interpersonal and communication skills, with the ability to build relationships and collaborate effectively with cross-functional teams.Proficiency in CRM systems and sales support tools (e.g., Salesforce, Microsoft Dynamics, etc.).Analytical mindset with the ability to interpret sales data and metrics to drive informed decision-making.Ability to adapt to change and thrive in a dynamic, evolving environment.Desired:Certification in sales operations or related field is a plus.Location: This is an in-office role based in Charlotte, NC.Approximately 5% travel is anticipated.We offera generous compensation and benefits package including:Choice of medical plans with FSA, HRA and HSA options;Company-paid dental and life/disability Plans;401K with company match;Preferred vendor discounts;Competitive Paid Time Off.No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Odyssey","logo":""},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"1916 Ayrsley Town Blvd suite 400","addressLocality":"Charlotte","addressRegion":"North Carolina","postalCode":"28273","addressCountry":"US"}}],"jobLocationType":null,"baseSalary":{"@type":"MonetaryAmount","value":{"@type":"QuantitativeValue","value":null,"minValue":null,"maxValue":null,"unitText":"YEAR"}}}
- 1916 Ayrsley Town Blvd suite 400, Charlotte, NC 28273, USA
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