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Job Description

Job Title: Freight Management Coordinator

Department: Transportation

Reports To: Manager, Freight Management Services

Position Type: Non-Exempt

Purpose of Position

Responsible for Traffic Functions within the Freight Management division of the Transportation Department.

Values and Business Practices

• Customer First – We deliver on what we promise to our customers with a positive attitude
• We treat everybody with respect and dignity
• We operate with high business ethics
• We are a good corporate citizen
• We value our professional relationships
• We strive to have a Continuous Improvement Culture
• We are committed to the safety of our employees and our equipment/facilities

Company Expectations

Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude: Maintains a Whatever it Takes attitude. Lives by company stated values and inspires others.

Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.

Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work.

Understands the importance of Only Handle It Once – OHIO, by completing work correctly the first time.

Follows directions: Follows all written and verbal instructions provided by management, project leader, etc…

Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.

Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Position Competency

1. Fast and accurate keyboarding skills and extreme attention to detail.
2. Working knowledge of Microsoft Word, Excel, the ability to quickly master Allen Distribution and customer proprietary software sites.
3. The ability to work in a fast paced and changing work environment
4. Exceptional customer service and communication skills
5. Carrier Procurement Experience

Position Expectations

Customer Service

• Ability to communicate and problem solve with all customers, both internal and external, in a professional, courteous and effective manner
• Provide professional, detailed responses to customers inquiries. If not able to provide requested information, elevate issue to appropriate party, i.e. warehouse or Manager
• Ability to identify and determine appropriate solutions or course of action to resolve customer issues.
• Continually work to develop customer rapport and relationships
• Ability to recognize when service levels will not be met and to take appropriate action to elevate or address issues to ensure positive customer experience
• Ability to recognize trends in various issues which arise to determine if situation is a one time occurrence or is an on going issue with needs to be addressed

Partner Carrier Interaction

• Ability to assist Manager in actively seeking new carriers to fulfill operational needs, improve performance and improve departmental financial goals
• Ability to communicate expectations to Partner Carriers as loads are assigned to ensure on time pick up and delivery
• Inform Manager of carrier service strengths and/or weaknesses that are affecting performance levels
• Responsible for developing a monthly Carrier Scorecard to effectively manage carrier performance
• Responsible for carrier onboarding and start up
• Responsible for accurate management of carrier database to ensure all data records are valid and up to date
• Ability to select appropriate carriers for shipments to maintain an On Time Performance level over 97%
• Responsible for performing appropriate safety checks for all carriers bi-annually

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