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Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Supervisor Aircraft Appearance supports our Purpose by providing overall supervision, performance management, training, and support of assigned Aircraft Appearance personnel and operations. This role provides positive leadership and ensures Aircraft Appearance delivers legendary Customer Service to both internal and external Customers. The Supervisor Aircraft Appearance is a skilled communicator and strong people leader who looks forward to making a meaningful impact on Technical Operations in Chicago (MDW).

Additional details:

• A role that supports all hours of the Southwest Operation, including early mornings, late evenings, weekends, and holidays.

• U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available.

Southwest Airlines is an Equal Opportunity continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

• Provides supervision of all Aircraft Appearance Technicians on duty
• Ensures workplace safety and that all OSHA and HAZMAT requirements are met
• Ensures compliance with all TSA security requirements
• Monitors productivity and labor hour requirements
• Ensures the collective bargaining agreement is followed
• Requests, assigns, and approves overtime
• Ensures compliance of Aircraft Appearance program and task card requirements
• Monitors, inspects and approves the completed work of aircraft exterior and interior cleaning performed on shift
• Monitors Lead Appearance Technician assignments of personnel
• Maintains accurate records of work accomplished each shift and provide turnover report
• Ensures the Hangar and Line facilities are clean before the end of the shift
• Monitors and orders cleaning supplies and notifies the Manager of Aircraft Appearance of any needs
• Monitors sick leave and leaves of absence of all Appearance Technicians and takes appropriate action, including discipline when necessary
• Ensures Aircraft Cleaning Vendor is complying with proper cleaning and security search procedures/policies and documentation.
• Conducts quality audits on Aircraft Cleaning Vendor and submits results to both SWA and Vendor Leadership
• May perform other job duties as directed by Employee's Leaders

• Ability to think like an owner. Demonstrates a high level of responsibility and provides direction in a Team-oriented, cross-functional environment
• Ability to communicate in a flexible and effective manner (written, oral, interpersonal)
• Ability to work independently to achieve results and in a Team environment
• Ability to apply logical approaches to solving problems and identifying solutions
• Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.)
• Skilled in team-building and consensus-building
• Ability to build strong interpersonal relationships and lead through influence
• Ability to learn and utilize all Southwest Airlines and Tech Ops Department software programs
• Skilled ability to lead, and to establish a positive attitude with assigned personnel and other Company Employees

• Required: High School Diploma or GED

• Demonstrated experience in directly or indirectly leading team(s)
• Fully functioning, broad knowledge in:
  • Aircraft Appearance or other Airline Operations

• Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to access restricted areas requiring climbing, crawling, and kneeling

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work varying shifts including nights and weekends
• Must be able to work extended hours as necessary to meet deadlines
• Must be able to travel with some overnight stays to meet the requirements of the position
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information

Pay and Benefits:

• Competitive market salary from $80,350.00 per year to $85,720,.00 peryear* depending on qualifications and experience. For eligible Leadership and individualcontributor roles, additional bonus opportunities are available and awarded at thediscretion of the company.

Benefits you'll love:

* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

* Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *

* Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**

* Explore more Benefits you'll love:

*Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

Please print/save the job description because it won't be available after you apply.

May perform other job duties as directed by Employee's Leaders.

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.