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As a TCC Dispatcher Trainee you will:

• Train and learn Transit Police dispatch and/or Fixed Route Bus Operations Dispatch.
• Under general supervision, trainees learn to perform dispatching duties for both emergency and non-emergency transit calls.
• Trainees operate a variety of communication equipment, including radio, telephone, and computer systems.
• Assist in coordinating continuous operation and support services for various transit system personnel, such as bus operators, transit police, operations supervisors, paratransit coordinators, and rail controllers.
• Actively participate in resolving problems as they arise within the transit system.
• Receive, prioritize, and respond to routine and emergency calls, dispatching transit police officers and/or operations personnel as needed.
• Handle inquiries requiring research on warrants, UTA violation history, criminal history, mapping systems, system detour information, and other databases.
• Work with other public agencies outside UTA with transit-related issues upon request.
• Contribute to collecting and disseminating system-related data to all relevant departments.
• Maintain focus, calm, and composure while demonstrating compassion and efficiency, especially during stressful, fast-paced, and unpredictable situations.

• Specialize in the performance of non-emergency calls and dispatch appropriate personnel/resources to assist our drivers as situations arise.
  Coordinate continuous operation and system support services for bus operators, operations supervisors, paratransit coordinators, rail controllers and/or other persons in the transit system in resolving problems.
• Receive, prioritize, and respond to all routine calls and as needed to minimize delays due to breakdowns, detours, work coverage, accidents, emergencies, changing road conditions and other interruptions.

In addition to the duties listed as a trainee, as an Emergency and Public Safety Police Dispatcher you will:

• Specialize in the performance of emergency transit calls and dispatch appropriate first responder personnel/resources to assist our riders and drivers as situations arise.
• Coordinate continuous operation and system support services for transit police, other first responder personnel in the transit system in resolving emergency problems.
• Receive, prioritize, and respond to all Emergency calls to provide emergency assistance as needed.
• Receive and respond to inquiries requiring research of warrants, UTA violation history and criminal history, mapping systems, system detour information, and other databases.

EXPERIENCE/EDUCATION/TRAINING
To be hired as a TCC Dispatcher Trainee, you must have:

• Two years in customer service solving problems and giving direction.
• High School Diploma or equivalent plus two years post-high school training or college education with emphasis on communications and/or business management, or related fields preferred.
• Emergency Medical Dispatch Certification preferred or ability to obtain within 1 year.
• POST Dispatch Certification preferred or the ability to obtain within 1 year.
• CPR/First Aid Certification preferred or the ability to obtain within 1 year.

In addition to the education and certification requirements listed under the Trainee above, to be hired directly to a position as a Fixed Route Bus Dispatcher you must have:

• 2 years of fixed route bus dispatch experience or similar experience outside of UTA, with experience in solving problems and giving direction, or 1 year experience as a Dispatcher in either the Emergency and Public Safety or Fixed Route Bus Operations functions at UTA specifically.

In addition to the education and certification requirements listed under the Trainee above, to be hired directly to a position as an Emergency and Public Safety Police Dispatcher, you must have:

• 2 years of Emergency or Public Safety Dispatch experience or similar experience, with experience in solving problems and giving direction, or 1 year experience as a Dispatcher in either the Emergency and Public Safety or Fixed Route Bus Operations functions at UTA specifically.

KNOWLEDGE, SKILLS, ABILITIES

Fixed Route Bus Operations Dispatchers

• Strong knowledge of all Fixed Route Bus Operations Systems and routes preferred.
• Continuously demonstrate all operational required training, certifications, and core competencies
• Strong knowledge of bus equipment to assist operators with mechanical issues preferred.
• Able to orient yourself using a mapping system and can give instruction to drivers.
• Vehicle maintenance familiarity and experience dealing with vehicle related issues.

Emergency and Public Safety Police Dispatchers

• Strong knowledge of all police required training, procedures, methods, certifications, and core competencies.
• Strong understanding and able to interpret Utah Criminal Code, BCI / UCJIS manuals, and maps.
• Become POST certified as a dispatcher through the state of Utah and maintain certification if not already certified.

All Dispatchers and Trainees

• Basic proficiency in MS Word and Excel preferred.
• Excellent communication skills both verbally and in writing, including able to remain calm and rational in emergency situations and communicate with incoherent, emotionally distraught, hysterical, unresponsive, or non-receptive individuals.
• 40 WPM preferred.

• Dispatchers and Trainees work in a control room setting, which operates 24/7/365.
• Shifts are generally 4 10-hour shifts, determined by seniority with a shift bid, which occurs on an as-needed basis.
• You must be willing to work nights, early mornings, weekends, and holidays as needed.

• Have no convictions for a civil or criminal offense involving dishonesty, unlawful sexual conduct, physical violence to include domestic violence, DUI, or unlawful sale or possession of a controlled substance within the past 5 years.
• As a Public Transit Organization, UTA is required to conduct background screening on all applicants we offer employment. This background screening will include a criminal background check and FTA drug and alcohol screening.
• Because this position works directly with Law Enforcement, employment may be contingent on passing a more comprehensive background investigation, including:
  • • Psychological testing
    • Social Media review
    • In person reference and acquaintance interviews
    • Prior employment history
    • Motor vehicle history investigation
    • BCI Criminal History

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employees, their spouses, and their dependent children.
• Employee assistance program includes counseling, legal services, financial planning, etc.
• UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness.

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